TUI Travel Reviews

Updated 10 October, 2014
Updated 10 October, 2014
58 Reviews
3.1
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TUI Travel CEO Peter Long
Peter Long
19 Ratings

Review Highlights

Pros
  • Being able to move around the world to different locations is fantastic (in 3 reviews)

  • healthy working environment & good people (in 4 reviews)


Cons
  • Senior management does not support or provide enough resources to allow employees to do a great job (in 3 reviews)

  • Brands and different companies under main holding company tended to be convoluted (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Poor Company to work for!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive
    Former Employee - Marketing Executive

    I worked at TUI Travel full-time (less than an year)

    Pros

    I'm not quite sure the pros of the marketing department. However, travel industry in general is interesting.

    Cons

    -Firstly location (Luton - need I say more)?
    -In the interview they talked highly of the last minute, (heavily) discounted holidays, only to find out they're impossible to get
    -Management was lacking in leadership skills, developing the employees and delegating tasks
    -the food was average
    -not very creative in terms of testing new ideas
    -VERY unfriendly/cliquey department. If you've not been friends with the team for years or you don't live near them then any type of social conversation is out of the picture
    -VERY high turnover rate for marketing executives...this is down to the poor management styles and leadership. They don't care to help progressing and growing their employees.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Great fun until it isn't any more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Worker in Innsbruck (Austria)
    Former Employee - Seasonal Worker in Innsbruck (Austria)

    I worked at TUI Travel full-time (more than an year)

    Pros

    Travel, living in wonderful locations, the chance to live in a completely different culture and have a life that isn't possible in the UK even for a season.

    Cons

    Management are a bit cliquey in the country I was in. I had wonderful managers in my winter roles, but a specific manager in the summer was not honest with me until she realised that I had an intention of continuing to work for the company for a longer time, at which point she made clear she didn't like me and thought I couldn't do my job despite me having been there for a year and a half already. At this point the whole experience took a turn for the worse and the enjoyment disappeared. It is impossible to continue working in a country where you know very few people when management are making your life hell, although other managers were very supportive it was never in front of the manager in question so at to not disturb the clique.

    Advice to ManagementAdvice

    Seasonal staff would stay more if their PDRs were taken seriously and dealt with honestly, the room for growth in the seasonal industry is great for those that want to utilise it, but not telling staff how you really think they are doing helps no-one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I worked at TUI Travel full-time (more than an year)

    Pros

    - Very good staff
    - Solid expertise and understanding of the industry

    Cons

    - Poor salary
    - Poor benefits
    - Lack of internal promotions
    - Incredibly erratic and knee jerk reaction to almost everything
    - Constant reshuffle of upper management
    - Massive blame game culture

    Advice to ManagementAdvice

    Improve salary, reward staff for hard work, be more measured in how you react when things aren't going well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Unorganised, Under Paid, High Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment Advisor
    Former Employee - Recruitment Advisor

    I worked at TUI Travel full-time (more than an year)

    Pros

    Cheap Holidays (if you can get them)

    Cons

    High Pressure and Under Paid, temp contracts

    Advice to ManagementAdvice

    Better Organisation with regards to job positions, offer more money for the work being done - ensure staff are on permanent contracts rather than temporary contracts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Empowering the Individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Business Partner in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Assistant Business Partner in Crawley, West Sussex, South East England, England (UK)

    I have been working at TUI Travel full-time (more than 3 years)

    Pros

    Market leader, Working with all kind of characters at office and across the borders, get to see the world

    Cons

    not enough perks like other travel companies offer their staff, which can be understandable by amount of staff TUI travel have in compare to others

    Advice to ManagementAdvice

    Understand the meaning of Flexi hours

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Overseas Holiday Advisor in Salou (Spain)
    Former Employee - Overseas Holiday Advisor in Salou (Spain)

    I worked at TUI Travel full-time (more than an year)

    Pros

    Sun and more often than not, sea and sand....The initial training is fantastic as soon as you get to your destination or even if you have training at a different venue. Once you then get to your resort you get a fantastic overview of the whole resort and all the excursions you are going to sell as you get to go on them all before you start selling!
    Once you are out in your resort and within your team you become a new family and everyone is there to help each other but also to have fun with work.
    You get to meet some fantastic people who can even be your guests. You get to know people very well over a short space of time as you are constantly seeing and chatting to them.
    Being able to move around the world to different locations is fantastic. If you get all the right results throughout the season you can also often get to choose where you really want to go for the following season(s).

    Cons

    The living arrangements can often be less than expected. You can often be overlooked for the good work that you put in and rewards that are supposed to be given are often overlooked and forgotten.
    Also some management can not listen to your needs and preferences when you have a certain type of work you would like to do in a resort they may not listen and not give you your preferences.
    The caps on commission can be disheartening as when you hit the top bracket you have no incentive to keep on going above as there is little to no incentive to do so.

    Advice to ManagementAdvice

    Listen more to your staff as often if preferences are given to staff they can be much happier and work much better. Also living accommodation should be looked at in a lot of resorts to check if they are still adequate for modern living as many I have been placed in are not!
    HA commission should match that of the 2wentys reps as there would be much more incentive to not stop at 20% above target as there is only £10 more per 10% above - There is no point trying to get any higher which is a poor way to run the business as the more money we bring in even if you do give us more money the more you will earn.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    THE BEST TRAVEL INDUSTRY EMPLOYER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Adviser in Royal Tunbridge Wells, England (UK)
    Former Employee - Travel Adviser in Royal Tunbridge Wells, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Good Salary
    Fantastic product
    Easy to use system
    Great training program
    Beautiful destinations
    Good staff offers
    Easy working environment
    Amazing team and manager

    Cons

    Mystery shoppers are probably one of the hardest things to deal with as they really stress you out and you feel unnatural serving when knowing they are going to come.

    Advice to ManagementAdvice

    Training was great when I started and my team were fabulous. An education wouldn't go a miss as I know it really improves product knowledge.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    This job opened up so many great opportunities for me to explore, learn and develop through an amazing summer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Representative in Cales de Majorca (Spain)
    Former Employee - Children's Representative in Cales de Majorca (Spain)

    I worked at TUI Travel as a contractor (less than an year)

    Pros

    You can travel the world and meet some amazing people!

    Cons

    Being away from home and the accommodation wasn't anything to shout about!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Very effcient, very corporate, a company that seems to care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Exe in Luton, East of England, England (UK)
    Former Employee - Marketing Exe in Luton, East of England, England (UK)

    I worked at TUI Travel full-time (more than an year)

    Pros

    Efficient structure,
    Entertainment in head office
    Visionary

    Cons

    Pay
    personal growth
    company culture is ageing, not as suitable for younger 'go employees'

    Advice to ManagementAdvice

    more opportunities needed for growth in that it's quite difficult to progress, so opportunities are more likely else where

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Cares far more about its shareholders than its staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Brighton, England (UK)
    Former Employee - Marketing Manager in Brighton, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Some very talented and likeable individuals whom I've learnt a great deal from and become great friends with.

    Amazing quality and breadth of travel products across the portfolio. If you can imagine it, TUI probably offers it.

    Good pay

    Cons

    An ageing and very archaic hierarchy with lots of office politics and a large blame culture. Slow to adopt new technology and processes across the entirety of the group. Thomson and First Choice get the big bucks and opportunities thrown at them for good TUI PR, whilst many of the other brands are antiquated and have a lot to catch up on.

    Synergy and Communication - Terrible internal communication across the group resulting in disconnected activity and duplicated efforts, resulting in huge unnecessary costs. The structure of 'growth via acquisition' where each brand is managed individually means many brands were formally competitors and this results in unhealthy internal competition where brands don't like sharing their results and strategies across the group.
    Even down to things such as inductions, you receive no welcome pack or formal welcome. You're just left to your own devices to try and find what you might need on the least user-friendly intranet. There's also no up to date global contacts directory so you have to track colleagues down via your own means.

    Group benefits - There was outcry why Thomas Cook slashed their benefits but they're still better than TUI's, unless you work for an individual brand. I went on one Thomson flight and didn't go on a single TUI holiday during my 3 years at TUI as it was cheaper to shop with competitors, even as a staff member.

    Career progression - I hit the glass ceiling within my first roll there and it seems to be more of a case of 'who you know' than 'what you know' when it comes to promotions with a definite 'boys' club' culture. It's very cut throat and those I've seen progress within the head office functions aren't afraid to trample over others to get to where they want to be.

    Members of corporate and head office functions have less sense of belonging than those working for one of the brands where staff morale is much higher.

    Very poor work / life balance and office environment - very little in the way of team building exercises, staff entertainment and functions. For example we had to arrange our own Christmas parties within our team and weren't invited to other nearby Christmas parties within the group.

    Advice to ManagementAdvice

    Concentrate more efforts on the needs of your customers and employees than the London Stock Exchange.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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