TSA (Transportation Security Administration)

  www.tsa.gov
  www.tsa.gov
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TSA (Transportation Security Administration) Reviews

Updated 26 September, 2014
Updated 26 September, 2014
190 Reviews
2.5
190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TSA (Transportation Security Administration) Administrator John S. Pistole
John S. Pistole
84 Ratings

Review Highlights

Pros
  • Good pay for the work and good benefits (in 17 reviews)

  • It is pretty good pay for a job that is non-skilled labor (in 17 reviews)


Cons
  • The TSA is moving to a part-time work force in order to decrease costs and increase flexibility with scheduling (in 10 reviews)

  • Too many chiefs not enough Indians-Poor management (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSA (Transportation Security Administration)

    Pros

    TSA offered great job security

    Cons

    TSA work life felt too much redundancy

  2.  

    A Federal Government Job That You Can Be Proud of Holding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisory Transportation Security Officer  in  Los Angeles, CA (US)
    Former Employee - Supervisory Transportation Security Officer in Los Angeles, CA (US)

    I worked at TSA (Transportation Security Administration) full-time for more than 8 years

    Pros

    Excellent benefits, competitive salary, continuous training opportunities, customer service, intensive security, and public contact. Multiple shifts, and locations, diverse workforce. Advancement opportunities and transfer to other governmant agencies possible.

    Cons

    Rigid and militaristic management. Manditory overtime often required. Often under staffed. Many entry level workers with undeveloped work ethics who require significant mentoring.

    Advice to ManagementAdvice

    Managers need to be more flexible when dealing with employees. More training is needed to improve employee morale.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    OK starting pay; early AM hours and slow to gain seniority.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer  in  Albuquerque, NM (US)
    Former Employee - Transportation Security Officer in Albuquerque, NM (US)

    I worked at TSA (Transportation Security Administration) full-time for more than 3 years

    Pros

    OK starting pay and a decent $2/hour raise after a two year probation. Access to full benefits starting your very first day.

    Cons

    Many Cons...co-workers (with years of seniority) will do-you-in if they decide they don't like you. Constant testing/being watched by camera by TSM's and STSO's. Hard to use your acquired PTO because the people with seniority already took/used all of the desirable days-six months in advance! Call in sick/late? You can still get written up even with a doctor's note. After making it past the probation period, you don't get much (sometimes nothing) of a rate increase.

    Advice to ManagementAdvice

    Stop changing policy's that will affect every TSO just because one person had just one screw-up. Don't punish us all! Be more understanding/compassionate towards TSO's personal issue's (i.e., needing to take two days off to attend a funeral out of state; sick kid at home, etc.).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    TSA Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer  in  Jamaica, NY (US)
    Current Employee - Transportation Security Officer in Jamaica, NY (US)

    I have been working at TSA (Transportation Security Administration) full-time for more than a year

    Pros

    For the amount that you make you don't really do terrible hard work. After 1 year you are bumped up to the next pay grade. Most of the people I work with work hard and fast, are friendly and have your back whether it be towards management or passengers and aide you in situations. A good in to the federal job system, if you have prior experience in other specialized fields you can easily apply to other agencies. Training that they offer may be useful to other careers and goals in life.

    Cons

    During busy seasons you can almost expect to be on mandatory overtime on certain days. The training that they offer is good but doesn't always sink in and most of the time you have to refer to persons who have been with the agency for a while to get the proper instruction. For a security organization there is too much structure around customer service and it definitely shows to the employees.

    Advice to ManagementAdvice

    Training classes should be reworked and more in depth. Security is security and there is nothing around that, and airport security is a slow process, you shouldn't feel rushed from management to meet a certain quota of passenger throughput.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    I'm a current employee of TSA working as a Behavior Detection Officer.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration)

    Pros

    It's a foot in the door for other federal jobs. And we are at the forefront in the fight against terrorism within our country. People depend on you whether they acknowledge it or not.

    Cons

    A thankless job that requires you to be self motivated because most people don't like the work you do feeling everyone but them should be screened.

    Advice to ManagementAdvice

    The people below you need your support and undivided attention.

  7.  

    Wonderful Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration) full-time for more than 10 years

    Pros

    Important mission, well supported, enjoyable and exciting work.

    Cons

    Pay can lag behind private sector for similar work, but public service jobs normally do.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great co-workers, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer  in  Salt Lake City, UT (US)
    Current Employee - Transportation Security Officer in Salt Lake City, UT (US)

    I have been working at TSA (Transportation Security Administration) full-time for more than 10 years

    Pros

    Great co-workers always willing to help each other and pull together.

    Cons

    work-life balance is not important to the company. Promotion is through the good ol' boy system or in other words it is who you know not what you know.

    Advice to ManagementAdvice

    It would be a good idea to stop trying to get rid of established and competent full-time employees in order to replace them with part-timers. Especially considering how the part-timers are given full time benefits, it is not truly "cost-effective".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer  in  Jf Kennedy Ap, NY (US)
    Former Employee - Transportation Security Officer in Jf Kennedy Ap, NY (US)

    I worked at TSA (Transportation Security Administration) full-time for more than 3 years

    Pros

    Decent Pay for a college student and benefits.

    Cons

    No room to grow. Bad public image.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Federal Job at Miami International Airport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSO (Transportation Security Officer)- MIA-Miami International Airport  in  Miami, FL (US)
    Current Employee - TSO (Transportation Security Officer)- MIA-Miami International Airport in Miami, FL (US)

    I have been working at TSA (Transportation Security Administration) part-time for more than 3 years

    Pros

    You're able to get insurance benefits immediately upon employment ... regardless of status (i.e. Part-Time/Full-Time)

    Cons

    Dealing with negative colleagues but that's every job . Also, its difficult to move up the ladder within the organization.

    Advice to ManagementAdvice

    Be more proactive rather than reactive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Entry-level Government Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA OFFICER  in  Las Vegas, NV (US)
    Former Employee - TSA OFFICER in Las Vegas, NV (US)

    I worked at TSA (Transportation Security Administration) full-time for more than 5 years

    Pros

    Your co-workers are going to be interesting and the reason you're going to want to go to work. Good people, lots of different backgrounds that add to underrated passenger experience (customer service). Great training staff even though they are often over worked and under appreciated. Good benefits and starting pay.

    Cons

    Bad management, very two-sided and wont have your back if something serious happens. Drug testing is heavily in favor of TSA even if you do not test dirty. Performance reviews (PASS) are not a true representation of daily activities. Washington/ upper management will use omission and deceit to inaccurately score performance reviews. In order to NOT PAY officer bonuses at the end of the year they will tell you that no matter how well you have preformed as an officer, NO ONE will receive a score over a certain point which results in thousands of officers not getting a fair chance at their bonus.

    Advice to ManagementAdvice

    It's time to start taking care of your officers or you will suffer their same fate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

TSA (Transportation Security Administration) Photos

TSA Headquarters (Photo thanks to Flickr user jbpics4u All rights reserved.)
TSA Headquarters (Photo thanks to Flickr user jbpics4u All rights reserved.)

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