TD Commerce Bank
2.8 of 5 59 reviews
www.commerceonline.com Cherry Hill, NJ 5000+ Employees

TD Commerce Bank Reviews

TD Commerce Bank – US – “THE GOOD OLD DAYS”

All Employees Current Employees Only

2.8 59 reviews

                             

52% Approve of the CEO

TD Commerce Bank CEO Bharat Masrani

Bharat Masrani

(29 ratings)

39% of employees recommend this company to a friend
59 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good customer service is the main focus and not meeting quotas (at least not yet)"
    in 3 reviews
  • "They give a good amount of Paid Time Off, and are flexibile about vacations"
    in 3 reviews
Cons:
  • "A customer service rep barely earns enough to get by"
    in 4 reviews
  • "Upper management need to communicate more with workers"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Friendly environment with lots of room for growth

CCSC Intern (Former Employee)
Markham, ON

I worked at TD Commerce Bank as an intern for less than a year

ProsAdvancement is encouraged and supported. Everyone was very friendly and welcoming.
Wide variety of people with many different backgrounds, good base beginner job.

ConsIt was a bit boring, I did not feel as if I was challenged enough.
Could have used more of my time contributing to the success.

Advice to Senior ManagementI was very pleased with the upper management

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Business Analyst

Business Analyst (Current Employee)
Toronto, ON

I have been working at TD Commerce Bank full-time for more than 3 years

Prosflexible hours
room to grow
Good benefits package

Consmaintaining statistics
require more work from home opportunities

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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provide informative support to TD commercial banking

Analyst (Current Employee)
Toronto, ON

I have been working at TD Commerce Bank

Prosgood working environment with excellent benefits

Consslow decision making process at all times

Advice to Senior Managementpretty supportive

Yes, I would recommend this company to a friend

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1 person found this helpful  

A strange trip I wouldn't take over again.

Portfolio Manager (Current Employee)
New York, NY (US)

I have been working at TD Commerce Bank full-time for more than a year

ProsThe Company was growing really fast.

ConsCompany was fraught with scandal the whole time I worked there- an then bought out by a Canadian Bank- TD.

Advice to Senior ManagementI hope the IT systems are integrated & improved by now.

No, I would not recommend this company to a friend

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Long hours and low pay

Teller (Current Employee)

I have been working at TD Commerce Bank full-time for less than a year

ProsThey'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

ConsThe hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

No, I would not recommend this company to a friend

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Great corporate communications, branch level management needs more!

Teller (Current Employee)
New Castle, DE (US)

I have been working at TD Commerce Bank part-time for more than a year

ProsGreat way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

ConsPoor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

Advice to Senior ManagementWhile the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!

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I enjoy driving !

Courier (Current Employee)
Lewiston, ME (US)

I have been working at TD Commerce Bank full-time for less than a year

ProsThis is a bank that's not likely to go out of business.
There are benefits too.

ConsThe pay is quite low.
Too many coworkers are unfriendly.
Some can't even say "Good Morning."

Advice to Senior ManagementIt would be nice to learn how to advance
into something that pays more and yet is happy enough.

There also needs to be less of an atmosphere of
"This idea is no good, because it isn't MY(!) idea."

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Rewarding but stunted

Assistant Store Manager (Former Employee)
Chatham, NJ (US)

I worked at TD Commerce Bank full-time for more than 5 years

ProsJob security, great staff, good bosses, improving IT and organizational enhancements

ConsLimited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

Advice to Senior ManagementListen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

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VP Senior Branch Manager

Vice President Senior Branch Manager (Current Employee)

I have been working at TD Commerce Bank full-time for more than 8 years

ProsBefore TD bought Commerce Bank, it was great! We were all about the customer and retaining them. Building great relationships.

ConsOnce TD took over, they said nothing would change - well it did and fast. The conversion was a nightmare. The pushed and pushed employees to sell products, everything was a number. Then they started incentives for sales, which were not worth it, upper management repeatedly threatened your job, then it got to the point where they started firing staff, even long time good staff. This is being done because of the "numbers" game. The less people in the branches the more incentive money middle management gets! So they don't care that branches are short handed.

Advice to Senior ManagementI don't think senior management is getting the message from middle management about the branch moral. They continually take "the temperature" of branches and ask for input, however, nothing is done.

"

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor

Customer Service Representative (Former Employee)
Mantua, NJ (US)

I worked at TD Commerce Bank

ProsCoworkers are great, work hours are pretty flexible depending on status

ConsPoor management, better training required

Advice to Senior ManagementBetter training needed for management

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TD Commerce Bank reviews and ratings - including employee satisfaction and approval ratings for TD Commerce Bank CEO Bharat Masrani. All 59 reviews are posted anonymously by TD Commerce Bank employees.