TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated 12 December, 2014
Updated 12 December, 2014
64 Reviews
2.8
64 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly environment with lots of room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCSC Intern in Markham, ON
    Former Employee - CCSC Intern in Markham, ON

    I worked at TD Commerce Bank as an intern (less than an year)

    Pros

    Advancement is encouraged and supported. Everyone was very friendly and welcoming.
    Wide variety of people with many different backgrounds, good base beginner job.

    Cons

    It was a bit boring, I did not feel as if I was challenged enough.
    Could have used more of my time contributing to the success.

    Advice to ManagementAdvice

    I was very pleased with the upper management

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Toronto, ON
    Current Employee - Business Analyst in Toronto, ON

    I have been working at TD Commerce Bank full-time (more than 3 years)

    Pros

    flexible hours
    room to grow
    Good benefits package

    Cons

    maintaining statistics
    require more work from home opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    provide informative support to TD commercial banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Toronto, ON
    Current Employee - Analyst in Toronto, ON

    I have been working at TD Commerce Bank

    Pros

    good working environment with excellent benefits

    Cons

    slow decision making process at all times

    Advice to ManagementAdvice

    pretty supportive

    Recommends
    Approves of CEO
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  5.  

    Great growth organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Tremendously growing organization with great culture and collaboration with other business units.

    Cons

    Unrealistic goals given maturity of business unit

    Advice to ManagementAdvice

    Lead by the carrot verses the stick. Establish realistic expectation of sales team to grow into a mature business.

    Recommends
    Positive Outlook
  6.  

    TD Bank Summer Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Interesting culture. Very easy work.

    Cons

    Did not get much exposure into difficult work.

  7.  

    Be prepared to do your job, and everyone else's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at TD Commerce Bank part-time (more than an year)

    Pros

    This bank has an alright place to start. The coworkers are friendly and always help each other out.

    Cons

    TD Bank is the lowest paid bank. We don't get compensated enough for everything we do. Store managers often do not even meet their SR goals. Sales Revenue goals are unrealistic. Employees are pushed and pushed to make sales and if you do not meet their goal you will get reprimanded. Payouts are not as good as they should be. There are plenty of things that are out of our control that negatively impact the payouts. People who run management have big egos and they cannot admit when their employees are unhappy. Many stores are short staffed. Too much is expected from us. You are expected to do your job and so much more. Promotions happen rarely, they do not appreciate the work that you do for them. Promotions are not based off of your hard work but rather if the person above you likes you.

    Advice to ManagementAdvice

    Talk to your employees and make their work environment a better place for them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager in Philadelphia, PA (US)
    Former Employee - Sales & Service Manager in Philadelphia, PA (US)

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to ManagementAdvice

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Absolutely loved working for commerce left when it became TD. TD doesn't treat employees like commerce did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Teller in Boca Raton, FL (US)
    Former Employee - Head Teller in Boca Raton, FL (US)

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Advancement possibilitity
    Training
    Benefits and
    Vacation
    Connecticut management
    Team work

    Cons

    Hours
    Holidays
    Policies aren't the same
    Florida management

    Advice to ManagementAdvice

    Need to be the same policies. If it works in the north it should work in the south

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    A strange trip I wouldn't take over again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in New York, NY (US)
    Current Employee - Portfolio Manager in New York, NY (US)

    I have been working at TD Commerce Bank full-time (more than an year)

    Pros

    The Company was growing really fast.

    Cons

    Company was fraught with scandal the whole time I worked there- an then bought out by a Canadian Bank- TD.

    Advice to ManagementAdvice

    I hope the IT systems are integrated & improved by now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Long hours and low pay

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Commerce Bank full-time (less than an year)

    Pros

    They'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    Cons

    The hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

    Doesn't Recommend

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