T-Mobile
3.3 of 5 1,856 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

T-Mobile Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.3 1,856 reviews

                             

83% Approve of the CEO

T-Mobile CEO John Legere

John Legere

(500 ratings)

69% of employees recommend this company to a friend
1,856 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "A pretty good work life balance and a comfortable place to work"
    in 93 reviews
  • "Great benefits, nice people and most of the team leaders are fun to work with"
    in 258 reviews
Cons:
  • "Work life balance can be difficult as a leader/ coach"
    in 45 reviews
  • "In the last few years all levels of upper management have changed"
    in 78 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Ok company to work for

Anonymous Employee (Former Employee)

I worked at T-Mobile

ProsOpportunity to make hourly plus commission

ConsNot a lot of opportunity to advancement

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1 person found this helpful  

My experience at T-Mobile was great!

Retail Sales Associate (Current Employee)
Cerritos, CA (US)

I have been working at T-Mobile part-time for more than a year

ProsGreat working environment.
Good people.
Good money as a college student.

ConsIf your not planning to pursue a career in sales you'll find yourself leaving to explore other opportunities related to your interests.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Retail Sales Associate

RSA (Current Employee)
Central City, FL (US)

I have been working at T-Mobile part-time for more than 3 years

ProsCommission structure, benefits, and opportunities for growth with in the company.

ConsDepending on store and district the upper management may either help or hinder you from developing. I personally enjoy working with my upper management.

Advice to Senior ManagementListen to your RSA, respect their opinion, and know how to vocalize your personal thoughts in a constructive manner to your team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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My experience was an amazing one at T-Mobile

Retail Sales (Current Employee)
Austell, GA (US)

I have been working at T-Mobile part-time for more than a year

ProsGreat company to work for! Really cares about there employees.

ConsSales goals weekly and monthly can we tough but if you put your heart into it anything can be achieved.

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Great times @ TMO

Retail Sales Associate (Former Employee)
New York, NY (US)

I worked at T-Mobile part-time for more than 5 years

Pros- Commision was great!
- Amazing Co-Workers
- Benefits were superb!

Cons- Part Time @ 30+ hours a week
- Upper Management keeps eye on you
- @ Times can be slow
- Wacky rules , company tracks your moves online

Advice to Senior ManagementGive associates opportunity to move up, stop playing the system and have more full timers

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Wonderful place to work

Financial Care Representative (Current Employee)
Hoover, AL (US)

I have been working at T-Mobile full-time for more than a year

ProsGreat company, people first, oppourtunity for bonuses monthly and usually overtime available.

ConsHours of operation, Shift bids

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Growth potential - They promote from within.

Customer Service Representative (Former Employee)
Bellingham, WA (US)

I worked at T-Mobile full-time for more than a year

ProsT-Mobile has great benefits and great pay. They have excellent training (on soft skills as well as technical skills). Some of the training I received when I was there has helped me to be successful in companies I worked for after I left. They have a pay for performance culture and a great support system set up to coach you to push yourself and be successful. They have shift realignments about every 6 months based on performance which is a plus if you put the effort in to meeting/exceeding metric goals. After about a year I received a promotion.

ConsCall center and customer service jobs can be highly stressful by nature. You have to have tough skin for the unpleasant calls that come along and still be able to maintain professionalism. Some people had a hard time with meeting the rigorous call center metrics and quality goals.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Customer Service

Anonymous Employee (Former Employee)
Fort Lauderdale, FL (US)

I worked at T-Mobile full-time for less than a year

ProsIt was a fun and exciting job the staff was great and the training was very knowledgeable

ConsThey closed the office location down

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great Company

Technical Care (Current Employee)
Co Springs, CO (US)

I have been working at T-Mobile full-time for less than a year

ProsGreat benefits, great bosses and very organized

ConsTaking calls all day can be brutal at times

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Things are getting vastly better at T-Mobile

Anonymous Employee (Current Employee)

I have been working at T-Mobile

ProsWe are results driven and competitive. The atmosphere is fun.

ConsThe nature of the business can be difficult.

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T-Mobile – Why Work for Us?

Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no… Full Overview

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