T-Mobile Reviews

Updated 29 October, 2014
Updated 29 October, 2014
2,306 Reviews
3.6
2,306 Reviews
Rating Trends

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Approve of CEO
T-Mobile CEO John Legere
John Legere
805 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 116 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 314 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 61 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 97 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Opportunity to make hourly plus commission

    Cons

    Not a lot of opportunity to advancement

  2. 4 people found this helpful  

    T-Mobile, a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time (more than an year)

    Pros

    Great benefits. T-mobile is a great company to work for, they look out for their employees, but I work in a Retail Store, and its either a win or lose situation depending on who they hire for your manager.

    Cons

    leadership can be very unprofessional. feel as though I am being Micro Managed. Our current Retail Sales Manager is horrible, she's received several complaints from the team as well as customers, but she is somehow still employed with the company after very unethical things have bee reported on her

    Recommends
    Negative Outlook
  3. 4 people found this helpful  

    Overall a really good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Competitive pay, really good benefits, tuition reimbursement is excellent. They have also been really flexible with my schedule which helps my home/work life balance

    Cons

    In my personal experience, middle management can leave a lot to be desired, and leadership can be questionable

    Advice to ManagementAdvice

    Sometimes the best leaders are not your top sales people or middle management puppets

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Good place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant III
    Current Employee - Administrative Assistant III

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Work/Life balance is great with plenty of PTO and good pay. Relaxed environment for being a large corporation. Great people work here, very low turnover therefore you have many sources for learning. T-Mobile does a good job of hiring like-minded candidates and you can trust your coworkers to get their share of the job completed.

    Cons

    Sometimes you can be spread thin, however it is usually just opportunities to show how you can excel. It is balanced out with downtime other times of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Couldn't ask for more!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Meridian, ID (US)
    Current Employee - Customer Service Representative in Meridian, ID (US)

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Great pay/bonus opportunities, benefits, culture, and leadership teams! I've had lots of opportunities to grow in my career and provide support in many ways to fellow reps. I feel like you get out of the job what you put into it! if you have a great attitude and come to work ready to make a positive experience for the customer, the rest follows through and you are rewarded for your efforts!

    Cons

    drama between co-workers can be difficult, especially in a competitive metric-based environment. You really have to watch what you say to certain people because you don't want to give anyone the wrong idea of how you feel.

    Advice to ManagementAdvice

    Y'all are amazing!!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Best Paying & Most Consuming Part-Time Position There Is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Philadelphia, PA (US)
    Former Employee - Retail Sales Associate in Philadelphia, PA (US)

    I worked at T-Mobile part-time (less than an year)

    Pros

    Great commission model, opportunity to make a lot of money in commission, great base pay

    Cons

    Very consuming PT job, can be stressful, upper management is never satisfied

    Advice to ManagementAdvice

    Upper management needs to recognize actual sales environment.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Company in great momentum. Going through systes modernization and very customer experience oriented.

    Cons

    Too many IT systems.

    Advice to ManagementAdvice

    Select the best vendors to be part of the EIT suite.

  9.  

    Awesome company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at T-Mobile full-time (less than an year)

    Pros

    Awesome pay, awesome people. You do learn a lot here. They do push you to succeed which is awesome.
    Lots of hours. Commisioned sales. Awesome CEO whom I'm proud to work for.

    Cons

    You do spend a lot of time at work which does take from your social life.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Brilliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T-Mobile Retail Sales Associate in London, England (UK)
    Former Employee - T-Mobile Retail Sales Associate in London, England (UK)

    I worked at T-Mobile part-time (more than an year)

    Pros

    Nice people and a friendly atmosphere with the chance to earns lots in commission.

    Cons

    Sometimes understaffed which can be a challenge during busy periods

    Advice to ManagementAdvice

    Allow individuals to adopt their own style in selling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It is the best career choice I have done in my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Account Representative in Sunrise, FL (US)
    Current Employee - Small Business Account Representative in Sunrise, FL (US)

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Being part of T-Mobile is very exciting. Not only is it a product that is on huge demand that benefits consumers, it is also changing the wireless industry. The environment is just a very happy place. There is lots of room for growth and the experience you gain here is second to none. There are some managers that will focus on not only helping you succeed but over achieve consecutively. As long as you go in with an open mind and willing to listen and learn then you will be guaranteed success and great knowledge and experience.

    Cons

    there really isn't any cons.

    Advice to ManagementAdvice

    Keep changing the wireless industry. It's great to be part of UNCARRIER!

    Recommends
    Positive Outlook
    Approves of CEO

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