Sutherland Global Services
3.0 of 5 395 reviews
www.sutherlandglobal.com Pittsford, NY 5000+ Employees

Sutherland Global Services Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.0 395 reviews

                             

76% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(227 ratings)

57% of employees recommend this company to a friend
395 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They offered work from home opportunities at one point"
    in 12 reviews
  • "Flexible work environment, freedom to explore imagination and creativity"
    in 20 reviews
Cons:
  • "have got night shifts and have to follow international calender"
    in 13 reviews
  • "Work life balance is depends upon project you are working on"
    in 7 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

To work at Sutherland I have lots of experience about the real work

Technical Support Representative (Current Employee)
Sault Ste. Marie, ON

I have been working at Sutherland Global Services full-time for more than 5 years

ProsThe best reason to work here that learn new things and use my knowledge about computer and experience from my last job

Conswork with server and doing the networking

Advice to Senior ManagementShould give some chance to the new worker who can show their talent and learn from your company

– I'm optimistic about the outlook for this company

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Underpaid

Tech Support (Former Employee)
Windsor, ON

I worked at Sutherland Global Services full-time for more than 5 years

ProsJust a job.
Schooling apprenticeship
Just a job to get paid.
There are no other pros to put in here.

ConsStressful

Management is no help when you have a problem and they wont help you but if you cause little trouble their on your butt.

Benefits are not great, wont even cover smoking cessation drugs.

Very little raises after 6 years only making under 13.

They said that public transportation is not a valid excuse to get to work on time even though if you're scheduled for an early shift on a sunday or a late shift on a sunday when they bus is not even running and you're either late or extremely early.

Still waiting for retro pay for our yearly raise and their excuse was that I had to come off of a sick leave even though I worked the month that the raises took effect but they take so darn long for that to reflect on the paycheck. Pretty bad excuse, liars.

Air quality on the production floor sucks.

Workers don't have the proper respect for others. In Winter keep the stupid windows closed, if you're hot take off your sweater/sweatshirt. In Summer keep them closed when it Hot outside.

They always wait till the last moment to send out our T4 slips, still haven't received mine in the mail, thats why I had to bug them at the end of February to provide me a copy ASAP.

Advice to Senior ManagementGet paid sick days.
Care more about your employees rather than metrics.
Give proper raises and make it reflect payroll promptly not like 2 months later.
Give employees a clothing expense.
If a certain bus is not running on a sunday then either let the employee have sunday switched with another day or pay for that person's transportation.
You need to be more sympathetic, if you're assessed on how sympathetic like AT&T treats Sutherland employees, you would be looking for work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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a good entry level compamy

Technical Consultant (Former Employee)
Windsor, ON

I worked at Sutherland Global Services full-time for more than a year

Prosa good company to start your career when in school

Consodd timings and work balance is low

Advice to Senior Managementincrease salary for employees

Yes, I would recommend this company to a friend

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Technical Support Agent

Technical Support Representative (Current Employee)
Windsor, ON

I have been working at Sutherland Global Services full-time for more than 5 years

ProsFixing clients computers and helping them working smoothly and efficiently. By using proper steps, one can get much more from the system your are using.

ConsAlmost same kind of problems resolution.

Advice to Senior ManagementProvide latest information about the products and train employees through refresher courses to keep them up to date

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  • Culture & Values
         
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  • Disapproves of CEO

 

I am not really like to work there

Technical Support (Current Employee)
Windsor, ON

I have been working at Sutherland Global Services full-time for more than 3 years

Prosit has all full time benefit

ConsHowever, the team has poor management

Advice to Senior ManagementPlease hire people who are well educated

No, I would not recommend this company to a friend

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Its okay to work here

Anonymous Employee (Current Employee)

I have been working at Sutherland Global Services

ProsEmployees are friendly and nice

ConsPay sucks since its minimum wage

Advice to Senior ManagementIncrease pay

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  • Culture & Values
         
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  • No Opinion of CEO

 

They don't treat everyone equally and don't recornize those who make bigger efforts to uplift the company

Call Center Agent (Former Employee)
Sault Ste. Marie, ON

I worked at Sutherland Global Services full-time for more than 3 years

ProsAt first they treat you great, then they forget you exist

ConsI don't like their apprach, they are faked, they tell you wht they think you want to hear instead of being honest with their employees

Advice to Senior ManagementRecognize the employees that really apply themselves but to shy to ask for promotion, the ones that work hard and always willing to help others

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible place to work

Technical Support (Former Employee)
Windsor, ON

I worked at Sutherland Global Services full-time for more than a year

ProsSteady hours. Was in a convenient location. Easy to get the job and interview process was simple.

ConsNo chance to get promoted. Management has no clue who you are and what you are capable of. poorly managed. The pay was low for the amount of work you put in. They treat you like a slave and don't recognise good workers.

Advice to Senior ManagementGet rid of the managers and care about your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • No Opinion of CEO

 

technical consultant

Technical Support (Former Employee)
Windsor, ON

I worked at Sutherland Global Services full-time for less than a year

Prosgood for entry level graduates not getting work

Consodd hours of work and regular shift changes

Advice to Senior ManagementGive a better pay

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good place to work but need some improvements.

Consultant (Current Employee)
Sault Ste. Marie, ON

I have been working at Sutherland Global Services full-time for more than 3 years

ProsGood working hours, good benefits, good people to work with, mostly wheelchair accessible

ConsNeeds to be more accessible for persons with disabilities, some supervisors need some more training to be able to manage their team members and to work alongside them, needs a different cubicle layout or different cubicle coverings, needs a better paint job that is easy on the eyes and better lighting that doesn't cause headaches.

Advice to Senior ManagementWork more with your employees such as having more direct communication to find out what is working and what isn't, offer prizes or having special days to improve morale

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Sutherland Global Services reviews and ratings - including employee satisfaction and approval ratings for Sutherland Global Services CEO Dilip R. Vellodi. All 395 reviews are posted anonymously by Sutherland Global Services employees.