Sunrise Senior Living

  www.sunriseseniorliving.com
  www.sunriseseniorliving.com
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Sunrise Senior Living Reviews

Updated 19 September, 2014
Updated 19 September, 2014
266 Reviews
3.1
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sunrise Senior Living CEO Chris Winkle
Chris Winkle
16 Ratings

Review Highlights

Pros
  • I met so many wonderful team members that I am honored to have worked with (in 18 reviews)

  • Love the residents you are able to transfer (in 9 reviews)


Cons
  • Occassionally have to work long hours and the additional effort is not always recognised (in 9 reviews)

  • Poor management, lack of leadership and poor communication (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    EXECUTIVE LEVEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living full-time for less than a year

    Pros

    It is all about our seniors.

    Cons

    Regional Support THEY TREAT THEIR TEAM LIKE WORK HORSES!

    Advice to ManagementAdvice

    EXPECTATIONS OUT OF LINE WITH EMPLOYMENT STANDARDS.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living full-time for more than 8 years

    Pros

    residents, some staff, some coordinators
    some staff
    coordinator team
    benefits

    Cons

    head office
    over worked
    under appreciated
    no budgets
    alway cutting positions

    Advice to ManagementAdvice

    listen tonyour teams

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It is a good stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Dining Care Manager  in  Mississauga, ON
    Current Employee - Lead Dining Care Manager in Mississauga, ON

    I have been working at Sunrise Senior Living full-time for less than a year

    Pros

    The residents are truly the reason the employees of Sunrise go to work; we enjoy giving and providing a comfortable home for these respectable elders of ours. The general care managers and staff truly work together to help one another and this can be reflected in the care they provide; the best.

    Cons

    - The higher positioned staff or so called Coordinators have a definite lack of care or acknowledgement of the work being done by their employees. Those who have worked there for years are not given proper incentive to be giving the care they do.
    - Wages are a huge con
    - Such strict policies and budgets in the dining area cause problems with ordering and sufficient food supplies.

    Advice to ManagementAdvice

    Turnover rates at my current home have drastically increased, indicating there has been some negative changes. I have noticed a huge different in the way things have been done in the past year and see residents unhappy with these changes. Maybe truly ensuring your coordinators, not just ED's, are performing to the best of their abilities should be mandate for your company.... because I truly see they are not performing as headquarters would hope.

    Negative Outlook
    No opinion of CEO
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  5.  

    Very good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Manager  in  Naperville, IL (US)
    Former Employee - Care Manager in Naperville, IL (US)

    I worked at Sunrise Senior Living part-time for more than a year

    Pros

    good training and leadership programs,

    Cons

    not enough time, not enough salary

    Advice to ManagementAdvice

    dont need to hire more, distribute time to employee

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    The friendly atmosphere, the beautiful landscape & artichecture, the cleanlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager
    Current Employee - Care Manager

    I have been working at Sunrise Senior Living full-time for more than a year

    Pros

    Friendly, helpful, good managment, very good co-workers

    Cons

    The scheduling needs better work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Life Changing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living full-time for more than 3 years

    Pros

    Sunrise is a great place to work mainly because the residents we look after are so amazing. They all have stories to tell from amazing lives, have a sense of humour and even when they are a bit challenging at times it usually ends up in a laugh. It doesn't feel like going to work just to a large family home.

    Cons

    The job itself is great but the amount of paperwork that has to be completed due to legislation is ridiculous and takes the gloss off what is a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Very fast paced, opportunities to learn, but you are just a number/position to them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Director  in  Phila, PA (US)
    Current Employee - Executive Director in Phila, PA (US)

    I have been working at Sunrise Senior Living full-time for more than 5 years

    Pros

    It is an extremely fast paced company with high expectations. If you are smart and self-motivated, you can be very successful. There are many opportunities to learn. Company is huge therefore if you need to relocate, chances are you could find a job in another Sunrise. They are clustered around most major US metropolitan areas.

    Cons

    You are only as good as last week's financial results, you constantly have to prove/explain yourself. There is no support for directors. Regional teams are stretched thin and focus on putting out fires. Poor work life balance. Very political. Has changed from public company to private, and has changed owners every few years, which causes frequent reorganization. Regional and corporate jobs are therefore very vulnerable to layoffs.

    Advice to ManagementAdvice

    Aside from the front line team members, your community management teams (coordinators and EDs) are your most important players. There is very high turnover in these positions, mainly Executive Directors, Health Care Coordinators and Directors of Sales due to an immense amount of pressure and lack of support. Many regional team members and Vice Presidents are rude, not responsive and not trustworthy. Training and support for EDs and coordinators is not a priority for the regional teams, they are more worried about that week's financial/sales results These are essential to the success of the communities.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fantastic

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living

    Pros

    Very well organized, very home like for our seniors, great company culture.

    Cons

    They need to incorporate more division wide training to help directors understand what it is like being on the front line at a community.

    Advice to ManagementAdvice

    share more personal time with the front line staff

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Level of Care Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living full-time for more than a year

    Pros

    The staff truly care about the residents and aren't just there for a paycheck. The corporation has a good reputation. The benefits are excellent. The atmosphere is homey and the time with residents is fulfilling.

    Cons

    Bureaucracy can be a pain. Making changes for the good of staff and residents can take forever. The company has been sold to two separate corporations for care and for real estate, and that has resulted in another level of removal of top levels from staff doing the work day to day. Care staff turnover is too high.

    Advice to ManagementAdvice

    Literally, walk a mile in the shoes of every front line staff position. Shadow each of us through a full day at least, for a week at coordinator level. Do not pass down directives from on high without input from the residents and staff. Be more creative about Corporate rewards for excellent work, eg discounts at more places than Verizon, restore cash rewards for years of service (drop new "gift catalog"), say Thanks more, and show respect especially for the Reminiscence Neighborhood. Require directors and coordinators to spend at least 2 days a month on the floor all day with staff and residents.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Activities Assistant
    Current Employee - Activities Assistant

    I have been working at Sunrise Senior Living full-time for more than 3 years

    Pros

    Promote from within, rewards employees for outstanding work, supportive of continuing education, good work ethic and team work

    Cons

    Hours and budget cut can effect resident servces

    Advice to ManagementAdvice

    remember that the needs of residents do not decrease simply because there may be fewer in the building at any given time-

    Recommends
    Neutral Outlook
    No opinion of CEO

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