Sun Life Reviews

Updated 4 September, 2014
Updated 4 September, 2014
287 Reviews
3.3
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
55 Ratings

Review Highlights

Pros
  • The work environment is fast-paced, accommodating, and comfortable (in 18 reviews)

  • Good benefits, nice clean offices (in 18 reviews)


Cons
  • Very strong politics especially when you start dealing with senior management (in 13 reviews)

  • once you hit mid career, opportunities for advancement evaporate (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An innovative insurance company with a strong ability to gain market share through differentiation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Toronto, ON
    Current Employee - Director in Toronto, ON

    I have been working at Sun Life full-time for more than a year

    Pros

    The culture, people, and constant move to innovate makes it an every-changing environment.

    Cons

    Like everywhere - politics and overlapping portfolios makes it difficult to get things done at times

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Learning is continous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services  in  Calgary, AB
    Current Employee - Client Services in Calgary, AB

    I have been working at Sun Life full-time for more than 10 years

    Pros

    Work from home options, flexible hours and good people

    Cons

    Depending on management and location there is limited advancement and growth.

    Approves of CEO
  3.  

    sunlife technical support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Technician  in  Montreal, QC
    Current Employee - Support Technician in Montreal, QC

    I have been working at Sun Life full-time for more than 3 years

    Pros

    workplace is downtown close to subway

    Cons

    always need to justify your salary,

    Advice to ManagementAdvice

    get some management course, treat employee equally

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Strong and reputable company but little opportunity for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTD Case Manager  in  Toronto, ON
    Current Employee - LTD Case Manager in Toronto, ON

    I have been working at Sun Life full-time for more than 5 years

    Pros

    Stock purchase, Annual bonus based on performance, SOME flexibility to work from home.

    They also never hire referrals, well rarely anyway.

    Cons

    Once you are in a position you have little opportunities for movement. High volume of caseload with no ability to claim overtime.

    Advice to ManagementAdvice

    Be supportive of your telecomuters, allow them the same opportunities as you in office workers. Work life balance is something you claim is important but the actions do not support that.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Not very fruitful career-wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life

    Pros

    Stable organization. Able to spend more time with family

    Cons

    Too much micromanagement, no trust, no challenges

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    it was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Toronto, ON
    Former Employee - Senior Financial Analyst in Toronto, ON

    I worked at Sun Life full-time for more than 3 years

    Pros

    Stock purchase plan is good.

    Cons

    politics / some managers micromanages

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great People!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Administrator  in  Waterloo, ON
    Former Employee - Client Services Administrator in Waterloo, ON

    I worked at Sun Life as a contractor for more than a year

    Pros

    Great people to work with

    Cons

    Management is very disconnected form the ground floor.

    Advice to ManagementAdvice

    Listen to your workforce who are on the front lines

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Decent place to work, great to work in certain business units, high turnover in others because of poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Sun Life full-time for more than 5 years

    Pros

    Decent work/life balance and compensation, most non-management level staff are hard-working and great to work with.

    Cons

    Great company values are not reflected in workplace HR practices, staff are asked to show high initiative but managers show poor leadership in supporting staff, leading initiatives, and addressing problems. Managers either ignore these responsibilities or don't know how to do this. Little transparency in decision-making.

    Advice to ManagementAdvice

    Senior Mgt. has great intentions but no follow through, too much focus on short term results and too many resources (people and time) devoted to reporting to paint a pretty picture. Need to hire more managers at all levels who focus on more than just climbing the ladder, more than just discrediting others to make themselves look better, managers who are passionate about leading and positive change. The quality of the human resources and progress of the company will always be dependent on the quality of staffing decisions. Leaders need to focus more on these decisions and supporting staff, and more time leading; too much of the planning activities are delegated to lower level staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Advisors' Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life as a contractor for more than 8 years

    Pros

    There was always a good working environment.

    Cons

    A lot of very hard work to keep pace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Absolutely the most stressful and tedious job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center  in  Montreal, QC
    Former Employee - Call Center in Montreal, QC

    I worked at Sun Life full-time for more than a year

    Pros

    Good pay, good benefits. I'm talking about the call center here. Receiving calls and such.

    Cons

    Where to begin Overealistic expectations, apathetic managers, stressful environment, felt like slavery all over again.

    Advice to ManagementAdvice

    Please improve your Employee Satisfaction Department.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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