Stream Global Services

  www.stream.com
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Stream Global Services Reviews

Updated 18 August, 2014
Updated 18 August, 2014
374 Reviews

2.8
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
146 Ratings

Review Highlights

Pros
  • good environment to work and good people as well (in 10 reviews)

  • Casual environment along with some unique benefits at the call center (in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to learn but pays low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional  in  London, ON
    Former Employee - Technical Support Professional in London, ON

    Pros

    Learning about the job duties is great. The company will train as necessary. They will help you many times if you do not get it.

    Cons

    getting the hours you want is based on seniority and stats via shift bids. If you're low on the totem pole, then you will get the worse shift. You have to be in the top 5 to get the hours you want. Trying to get time-off is a bit challenging as you have limited choices. There is no room for movement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good job while finding a real one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Support Professional  in  Chilliwack, BC
    Former Employee - Senior Support Professional in Chilliwack, BC

    Pros

    - anyone can get hired
    - 1-3 weeks of paid training, perfect time to job hunt
    - "everyone is in this crap together" mentality, so your co-workers are your support group
    - great experience in that it really stresses the importance of some sort of post-secondary education or training

    Cons

    - they try to press this disgusting corporate-cult mentality, but they don't pay high enough or provide enough benefits for anyone to take it seriously other than a few brainwashed lifers
    - Limited number of sick days
    - Salary caps at $15/hr, even for team managers

    Advice to ManagementAdvice

    Stop with the churn-and-burn employment tactics, you're going to run out of suckers eventually.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional  in  Belleville, ON
    Former Employee - Technical Support Professional in Belleville, ON

    Pros

    Easy work, f/t hours, cafeteria is ok. Not micro managed if you do your job.

    Cons

    The pay was not great, not much room for promotion, also constantly worried about being fired for no reason all the time.

    Advice to ManagementAdvice

    Try to manage people with out using performance write ups. Don't micro manage the good reps that are doing a good job. Focus on those that need help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Glace Bay, NS
    Former Employee - Customer Service Representative in Glace Bay, NS

    Pros

    Very friendly environment, friendly managers, and flexibel time. Good working when your are student.

    Cons

    More fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to ManagementAdvice

    Keep going,

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional  in  Belleville, ON
    Former Employee - Technical Support Professional in Belleville, ON

    Pros

    good working environment with great support from my higher authorities

    Cons

    personal growth is not likely what I expected

    Advice to ManagementAdvice

    great job keep going

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good environment, Friendly Team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Glace Bay, NS
    Current Employee - Customer Service Representative in Glace Bay, NS

    Pros

    Rotating Shift, and best place to work while study..

    Cons

    High pressure, difficult to deal with customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  London, ON
    Former Employee - Customer Service Representative in London, ON

    Pros

    Gain valuable experience.
    Pay isn't terrible for call center.
    Potential for sales bonuses.
    Mostly friendly management staff and coworkers.
    Great shift flexibility while attending school.
    Very easy to get hired.

    This isn't a job you keep for life. Gain some skills, experience and references and move onto something better.

    Cons

    Call center.
    Forced sales quotas.
    Job role changes without notice.
    While pay isn't bad for a call center, it's still not very good.
    Poor recruiting practices (or recruiting desperation) leads to many unskilled, unmotivated workers.
    Some contracts are extremely busy (constant high call queues) which leads to high stress and burnout.
    Training is hit-or-miss. Some of the trainers are great, others need to find another line of work. Company disinterested in weeding out the bad ones.
    Low salary cap means that the best employees max out very early on (within a couple years) and have no incentive to try anymore - very poor policy on Stream's part.

    Advice to ManagementAdvice

    Company policies are detrimental to retaining talent. Low salary caps, constant high call volumes, forced sales quotas, poor training and bad scheduling policies all lead to the best employees seeking work elsewhere. Stream is constantly hiring and it's because they can't keep good talent.

    No opinion of CEO
  9.  

    Worst Job I Have ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative  in  Glace Bay, NS
    Former Employee - Inbound Customer Service Representative in Glace Bay, NS

    Pros

    It's a paying job i guess. Better than being unemployed I guess.

    Cons

    The management team is terrible and look down upon their employees and seem to have some kind of god complex. The only people who have been there for years are put on a pedestal as well but only because they have learned to brown nose through life with the all mighty managers. You are given no opportunity to exceed and unrealistically high goals are set which are impossible to accomplish which results in you being screamed at unmercifully by people both on the phone as well as your supervisors. Whenever you ask a question you are belittled and pretty much told you are stupid and your question goes unanswered. The pay is low and the benefits are beyond terrible. Not to mention you are not valued at all and your health is not taken as important as you sit in a broken chair all day in a building more than likely contaminated with mold spores which has not been cleaned in years because the company is too cheap to employ a cleaning staff anymore. To add a cherry to the top of the sundae you are belittled and humiliated by having to take part in performance contests where you are given incentives such as chocolate bars, bags of chips, and pop, treated like you are a kid in grade school and put in a degrading situation as an adult. When good prizes are offered such as gift cards and flat screens, you are told the prize would be free when really it is taken off your pay. You are not valued here and not respected or cared about in any way.

    Advice to ManagementAdvice

    All of management should be fired and replaced with monkeys. They could run a company better than you guys.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    the perfect call center agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Belleville, ON
    Former Employee - Customer Service Professional in Belleville, ON

    Pros

    clean place, great people, good floor support, great managers, great benefit plan, lots of humour between the employees.

    Cons

    asking for help on a new contract was a big mistake, as I went to general manager, then manager on the floor would write me down for every little thing I did wrong. At stream its all about creating the best agents, it lacks of human understanding. Days off are really hard to obtain, Took me 8 months to be able to have weekends off. Really bad shift bidding style as you stay on that shift for months. new contract was horrible, no support, college students just wastes your time as employees they don't care. you are NEVER PERFECT ENOUGH. Don't bother for positive coaching as it don't exists, you are there to perform that's it, Oh and Human ressources aren't doing much.

    Advice to ManagementAdvice

    in the main entrance you can see, better care from people who cares. Well please don't just make it look nice and do work on caring. This building sucks the life out of you because of so much negativity, YOU NEED TO WORK WITH HUMAN NEEDS and CARING.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Not good long term career prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Belleville, ON
    Former Employee - Customer Service Representative in Belleville, ON

    Pros

    Good co-workers and nice cafeteria

    Cons

    High pressure for sales and potential for bad shifts

    Advice to ManagementAdvice

    Appreciate the effort that your staff put in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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