Stream Global Services

  www.stream.com
  www.stream.com

Stream Global Services Reviews

Updated 17 October, 2014
Updated 17 October, 2014
390 Reviews
2.8
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
152 Ratings

Review Highlights

Pros
  • My role was odd, supporting both top execs and mid-level call center folks (in 18 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 19 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good job for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than an year)

    Pros

    -Lots of positive feedback: If you do well, you'll be rewarded for it with recognition and other little prizes. This is one of the biggest things I miss about working there.
    -Lots of people: Working in such a large company you can meet some really cool people, I made lots of friends, and lots of people, myself included, meet girlfriends/boyfriends/future spouses there.
    -No physical work: As someone who has back problems, being able to sit all day is pretty nice
    -Some opportunity for advancement: They will tell you that there's lots of room for advancement, but as someone who was a very successful employee in my position, I never saw any potential to further my career there.
    -Lots of early morning and late night shifts if that's what works for you
    -Work by yourself: You're able to work by yourself for the most part and not rely on your coworkers to make sure your job is done properly.
    -You will always know exactly how you're doing. The company was great with communicating to it's employees on how they are doing, if you need to cut down on your breaks or get your handle time down, you will know exactly how much to the second.
    -If you do well you can pick your own shift, which is pretty great

    Cons

    -Big changes with very little notice: contracts will end or be significantly changed with very little notice. Hours cut or changed, jobs outsourced to other, cheaper, locations, and being thrown from one position to another with little or no say.
    -Extreme hours, lots very early, very late, or overnight shifts. Often you are forced to work these shifts and have no say. Once showed up to work only to be told that I was hours early and am now working until 1am. Other times I was given only days notice that my shift would now start at 6am and my days off would be changed from sat-sun to tues-wed.
    -They often lie about what the job entails. For example, I was told that my my position would not involve pushing sales at all, only to find out that almost the entire job was sales based.
    -Very little communication. You never really know what's going on with the company.
    -Lots of people: Just as I met lots of really cool people there, I also met a lot of really awful people
    -Work by yourself: As much as this can be a good thing, there's also a lot of pressure because if you make a mistake, no one can bail you out and you will be entirely at fault.
    -Very little pay and poor benefits

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Herded like cattle!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in London, ON
    Current Employee - Customer Service Representative in London, ON

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    Call center and customer service experience
    SOME of the people you meet

    Cons

    Treated poorly by management
    Promised growth opportunities that never happen
    Grossly underpaid

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Typical Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Glace Bay, NS
    Former Employee - Customer Service Representative in Glace Bay, NS

    I worked at Stream Global Services full-time (less than an year)

    Pros

    Easily obtainable jobs for those with limited education. Good for the local area. Some opportunities for internal job advancement,

    Cons

    Under-paid for work. Schedules are not flexible. Limited training, a lot of scenarios that you will come across are not explained well during training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    A good place to learn but pays low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in London, ON
    Former Employee - Technical Support Professional in London, ON

    I worked at Stream Global Services full-time (more than an year)

    Pros

    Learning about the job duties is great. The company will train as necessary. They will help you many times if you do not get it.

    Cons

    getting the hours you want is based on seniority and stats via shift bids. If you're low on the totem pole, then you will get the worse shift. You have to be in the top 5 to get the hours you want. Trying to get time-off is a bit challenging as you have limited choices. There is no room for movement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Bad Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Microsoft Office for Mac Technician in Glace Bay, NS
    Former Employee - Microsoft Office for Mac Technician in Glace Bay, NS

    I worked at Stream Global Services full-time (less than an year)

    Pros

    The best reason to work here would be because sometimes hey waste a lot of time and so you get paid for doing nothing

    Cons

    Terrible managers. People that don't think about why they are doing things. Don't make sense. Don't care about there people. Would never recommend to anyone.

    Advice to ManagementAdvice

    See the Cons and fix them. You guys don't pay attention to your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good job while finding a real one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Support Professional in Chilliwack, BC
    Former Employee - Senior Support Professional in Chilliwack, BC

    I worked at Stream Global Services full-time (more than an year)

    Pros

    - anyone can get hired
    - 1-3 weeks of paid training, perfect time to job hunt
    - "everyone is in this crap together" mentality, so your co-workers are your support group
    - great experience in that it really stresses the importance of some sort of post-secondary education or training

    Cons

    - they try to press this disgusting corporate-cult mentality, but they don't pay high enough or provide enough benefits for anyone to take it seriously other than a few brainwashed lifers
    - Limited number of sick days
    - Salary caps at $15/hr, even for team managers

    Advice to ManagementAdvice

    Stop with the churn-and-burn employment tactics, you're going to run out of suckers eventually.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Belleville, ON
    Former Employee - Technical Support Professional in Belleville, ON

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    Easy work, f/t hours, cafeteria is ok. Not micro managed if you do your job.

    Cons

    The pay was not great, not much room for promotion, also constantly worried about being fired for no reason all the time.

    Advice to ManagementAdvice

    Try to manage people with out using performance write ups. Don't micro manage the good reps that are doing a good job. Focus on those that need help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Glace Bay, NS
    Former Employee - Customer Service Representative in Glace Bay, NS

    I worked at Stream Global Services full-time (more than an year)

    Pros

    Very friendly environment, friendly managers, and flexibel time. Good working when your are student.

    Cons

    More fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to ManagementAdvice

    Keep going,

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Belleville, ON
    Former Employee - Technical Support Professional in Belleville, ON

    I worked at Stream Global Services full-time (less than an year)

    Pros

    good working environment with great support from my higher authorities

    Cons

    personal growth is not likely what I expected

    Advice to ManagementAdvice

    great job keep going

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good environment, Friendly Team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Glace Bay, NS
    Current Employee - Customer Service Representative in Glace Bay, NS

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    Rotating Shift, and best place to work while study..

    Cons

    High pressure, difficult to deal with customers.

    Recommends
    Neutral Outlook
    Approves of CEO

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