Steven Madden

  www.stevemadden.com
  www.stevemadden.com

Steven Madden Reviews

Updated 2 December, 2014
Updated 2 December, 2014
77 Reviews
3.1
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
34 Ratings

Review Highlights

Pros
  • Fun activities and great discount and free shoes (in 11 reviews)

  • amazing people, fun job, and you get free shoes periodically (in 7 reviews)


Cons
  • high turnover, underpay, stock room set up, pressure on numbers, little appreciation shown for hard work, no work/life balance (in 5 reviews)

  • sales associates can only work part time (in 6 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Not somewhere to stick around for the long run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Management Team in Toronto, ON
    Former Employee - Member of Management Team in Toronto, ON

    I worked at Steven Madden full-time

    Pros

    This was a great stepping stone, they give the management staff free reign creatively and it pays off when the stores do well. The commision rate earned by management and full time employees was good considering the price of the product.
    The co-workers for the most part were great we all got along very well and enjoyed working together. They tend to hire people who are sales driven and the environment in the stores reflects that.
    For a company that still has leaps and bounds to go it helps that the customer's are great, very passionate about the product and from a commission standpoint the product sells itself!

    Cons

    The pay was well below market value given that this is a globally recognized fashion brand. The company is owned and operated in Canada by people who have no real sense of today's retail market who really need to get with the times. They are unable to keep good staff because they are not willing to compensate talent accordingly - undervalued employees and gossiping is something you will find in every single store location.
    When I was hired here I trained myself and used what I had learned from previous companies I had worked for to make sure I was successful given the limited training that was provided to me.
    There was no growth above being a Store Manager no matter what positions they said they would "create" - it was evident because the "district supervisor" was not actually fully integrated into the role, having to manage new store openings and work 12 hour days to keep the stores in the GTA from "falling apart" because they didn't seem to trust the employees that were there.
    The supervisor for the GTA was completely overwhelmed by the pressure put on them from upper management (head office) to the point where they regularly had nervous breakdown's and crying fits in the stores. This individual is under qualified and far too emotionally involved in their role making them difficult to approach and impossible to respect.
    They lack in proper HR practices in relation to how they screen potential candidates and why they choose to let people go.

    Advice to ManagementAdvice

    As mentioned above, upper management (eg. Director of Retail & CEO) need to get with the times. They need to appreciate the talent that they have in the stores and value their skills not only from a development and advancement standpoint, but with financial compensation (throwing free shoes at people does not pay the bills) .
    INVEST IN PEOPLE - take the risk instead of treating all of your employees like they can be replaced without a care, it would create better moral in your stores and would guarantee to boost revenue.
    Fire or demote the GTA supervisor, they are a ticking time bomb - and it doesn't represent the brand well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Canadian owned Steve Madden

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON
    Former Employee - Assistant Manager in Toronto, ON

    I worked at Steven Madden full-time (more than an year)

    Pros

    Small Canadian company that is growing everyday. I was there when they opened their Don Mills location, and it was fun everyday I was there. The people were dedicated, passionate, and happy to be there. It was a pleasure working for them.

    Cons

    Since it is a small company their is less parameters and some things much be figured out on the fly. Which makes the job more challenging. But I personally like to be challenged, it keeps you on your toes!

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
  3.  

    Internship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden as an intern

    Pros

    Paid, hands-on, free shoes, friendly staff, free breakfast Friday's

    Cons

    Can't choose department to intern in

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    5+ years and counting... great company and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden full-time (more than 5 years)

    Pros

    growth within position, department, company; great benefits with minimal personal contribution; family atmosphere; free breakfast on Friday's, monthly birthday cakes for employees, no dress code, samples sales, company party to include employees kids, company holiday party & summer gathering; very philanthropic company; personal shipments can be made using company discount (individual pays but at great savings)

    Cons

    people focus on negative instead of the positive
    no respect for chain of command/policies being implemented
    cons are challeges to improve upon your current situation

    Advice to ManagementAdvice

    allowing time off to be carried over
    be more visable to all employees
    do 360 reviews to allow for conversation of what needs changing

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Miami, FL (US)
    Current Employee - Sales Associate in Miami, FL (US)

    I have been working at Steven Madden part-time (less than an year)

    Pros

    Good hours and great sfaff. Very competitive, managers treat every one equal and help out associates. Busy mall is easy to make money. Fun activities and great discount and free shoes

    Cons

    Stay open until late, they dont pay overtime, a lot of work poor pay. They don't allow to have days off on december. besides the low pay really low comission only 1 percent

    Advice to ManagementAdvice

    Pay more to your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Fun times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Coordinator in Los Angeles, CA (US)
    Former Employee - Merchandising Coordinator in Los Angeles, CA (US)

    I worked at Steven Madden full-time (more than an year)

    Pros

    Great manager, good people, employees are treated like family.

    Cons

    Not a whole lot of advancement within the company, not a lot in terms of technological advances. Up to employees to look for areas for growth.

    Advice to ManagementAdvice

    Provide mentorship to your younger employees - cultivate their growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist Executive Assistant in Long Island City, NY (US)
    Former Employee - Receptionist Executive Assistant in Long Island City, NY (US)

    I worked at Steven Madden full-time (less than an year)

    Pros

    personal growth and experience to move forward in a better position

    Cons

    training and management, the way new employees are treated almost like they are bullied

    Advice to ManagementAdvice

    when conversation are had with human resource it needs to be handled accordingly

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Long Island City, NY (US)
    Former Employee - Intern in Long Island City, NY (US)

    I worked at Steven Madden as an intern (less than an year)

    Pros

    Most amazing internship. The internship was about 8 weeks long, 9am - 6pm (long hours but I was busy the whole time). I was not just given "busy work" - was able to contribute to the team I worked with. Very friendly and helpful co-workers.

    Cons

    Corporate office is located in Long Island City, Queens - so the commute was a little rough.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great customer service experience which provided me with experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Steven Madden full-time (more than 5 years)

    Pros

    The ease of selling such a strong brand, bonus's for managers who ran successful store and the employee discount we all pros. There was also a great connection with corporate decision makers in the New York office.

    Cons

    The time off policy would effect you social life since there were very strict restrictions about working on weekends and during the peak holiday season. The company also required there associates to perform their own store inventories.

    Advice to ManagementAdvice

    Consider more opportunities for leadership outside of working the store. I know there are limits since the corporate offices are in New York but there are ways of expanding such as account reps who deal with department store in select regions, more trainers within your districts and encouragement for managers to relocate to the corporate office.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    very satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden

    Pros

    Company is on the move

    Cons

    Company is growing very fast

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