Steven Madden

www.stevemadden.com
Employer Engaged

Steven Madden Reviews

Updated 26 February, 2015
Updated 26 February, 2015
87 Reviews
3.1
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
37 Ratings

Review Highlights

Pros
  • Fun activities and great discount and free shoes (in 11 reviews)

  • amazing people, fun job, and you get free shoes periodically (in 7 reviews)


Cons
  • high turnover, underpay, stock room set up, pressure on numbers, little appreciation shown for hard work, no work/life balance (in 5 reviews)

  • sales associates can only work part time (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not somewhere to stick around for the long run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Management Team in Toronto, ON
    Former Employee - Member of Management Team in Toronto, ON

    I worked at Steven Madden full-time

    Pros

    This was a great stepping stone, they give the management staff free reign creatively and it pays off when the stores do well. The commision rate earned by management and full time employees was good considering the price of the product.
    The co-workers for the most part were great we all got along very well and enjoyed working together. They tend to hire people who are sales driven and the environment in the stores reflects that.
    For a company that still has leaps and bounds to go it helps that the customer's are great, very passionate about the product and from a commission standpoint the product sells itself!

    Cons

    The pay was well below market value given that this is a globally recognized fashion brand. The company is owned and operated in Canada by people who have no real sense of today's retail market who really need to get with the times. They are unable to keep good staff because they are not willing to compensate talent accordingly - undervalued employees and gossiping is something you will find in every single store location.
    When I was hired here I trained myself and used what I had learned from previous companies I had worked for to make sure I was successful given the limited training that was provided to me.
    There was no growth above being a Store Manager no matter what positions they said they would "create" - it was evident because the "district supervisor" was not actually fully integrated into the role, having to manage new store openings and work 12 hour days to keep the stores in the GTA from "falling apart" because they didn't seem to trust the employees that were there.
    The supervisor for the GTA was completely overwhelmed by the pressure put on them from upper management (head office) to the point where they regularly had nervous breakdown's and crying fits in the stores. This individual is under qualified and far too emotionally involved in their role making them difficult to approach and impossible to respect.
    They lack in proper HR practices in relation to how they screen potential candidates and why they choose to let people go.

    Advice to ManagementAdvice

    As mentioned above, upper management (eg. Director of Retail & CEO) need to get with the times. They need to appreciate the talent that they have in the stores and value their skills not only from a development and advancement standpoint, but with financial compensation (throwing free shoes at people does not pay the bills) .
    INVEST IN PEOPLE - take the risk instead of treating all of your employees like they can be replaced without a care, it would create better moral in your stores and would guarantee to boost revenue.
    Fire or demote the GTA supervisor, they are a ticking time bomb - and it doesn't represent the brand well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Canadian owned Steve Madden

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON
    Former Employee - Assistant Manager in Toronto, ON

    I worked at Steven Madden full-time (more than a year)

    Pros

    Small Canadian company that is growing everyday. I was there when they opened their Don Mills location, and it was fun everyday I was there. The people were dedicated, passionate, and happy to be there. It was a pleasure working for them.

    Cons

    Since it is a small company their is less parameters and some things much be figured out on the fly. Which makes the job more challenging. But I personally like to be challenged, it keeps you on your toes!

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
  3.  

    Great for retail sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Steven Madden part-time (less than a year)

    Pros

    Managers encourage learning sales techniques and are very willing to teach
    Hours are reasonable and schedules are usually made 2 weeks in advance
    Communication is good and rarely are there any conflicts
    Good training for new sales associates
    Get a free pair of shoes every season
    Great employee and family discount

    Cons

    Pay is minimum wage and commission is 2%
    Sales goals can be high during slow periods and there is a chance of being written up if you do not make your monthly goal.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden

    Pros

    Great sense of team, everyone is a family. The product is fun and affordable. Discount is great.

    Cons

    Limited hours but commission pay evens it out.

  6.  

    poor management, felt like high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in New York, NY (US)
    Former Employee - Cashier in New York, NY (US)

    I worked at Steven Madden

    Pros

    - flexible scheduling
    - room for growth

    Cons

    - managers play favorites
    - managers gossiping with employees about other employees

    Doesn't Recommend
  7.  

    It could have been better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cost Accounting Assistant in Long Island City, NY (US)
    Former Employee - Cost Accounting Assistant in Long Island City, NY (US)

    I worked at Steven Madden full-time (more than a year)

    Pros

    Friendly colleagues and Cake days. Breakfast on Fridays is pretty good. And benefits are pretty good. $40% off at retail stores and insurance benefits are pretty good.

    Cons

    There is no room to grow in the department and the salary is really low. Even moving within the company is difficult and the department lacks proper vision and direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Has its ups and downs but definitely an energic aura streams through the product, just as much as through the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator in New York, NY (US)
    Current Employee - Sales Coordinator in New York, NY (US)

    I have been working at Steven Madden full-time (more than a year)

    Pros

    I love the enthusiam and energy of the company, its very positive, youthful, and upbeat. This makes working for the company very easy and enjoyable. You will not be mad about heading to work in mornings.

    Cons

    With every company, there is always aspects that need improvement. When it comes to Steve Madden, organizational skills needs to be restuctured as a company. Rules and regulations vary depending on the situations when in my opinion, should be always black and white. Rules are rules and should always be followed. This prevents confusion and favoritism.

    Advice to ManagementAdvice

    Stay humble! You guys are awesome but make sure rules are kept within the departments and standards are followed. It would make our jobs way easier :-)

    Recommends
    Negative Outlook
  9.  

    Cejon Division- Design Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in New York, NY (US)
    Former Employee - Designer in New York, NY (US)

    I worked at Steven Madden full-time (less than a year)

    Pros

    -SM Product Discount
    -Relaxed/causal office
    -Reasonable, hardworking coworkers
    -Good work life balance- you leave on time time most days, closings for inclement weather.
    -Opportunity to work on multiple brands
    -Steve Madden Corporate provides good benefits like tuition reimbursement, community outreach, 401k, and health insurance.
    -Great place to work if you keep your head down and don't stir the pot.
    -You don't actually need to know how to do your job to get hired

    Cons

    -Leadership of the division is checked out and that has trickled down to the rest of the company. Upper Management is frustrated and stagnant as well because of this attitude. Most Upper Management has been there for years and has not worked anywhere else or taken classes in design or leadership, so changes happen at a glacial speed. Design is stuck doing sales and production functions.
    -There is no structure to grow- Assistants are reporting to VP's and raises are low.
    -No design calendar. There is no accountability for any department from within or to work together. People just do whatever they need to, when they need to to make markets happen. Everything is rushed, last minute, and quality of work suffers.
    -The design team hierarchy is almost non existent, with each designer taking on their own category as a silo. There are no formal design meetings, concept boarding, or trend services. Not sure how the management know's what the team is work on.
    -Despite the company being a big player in scarves and cold weather knits, not one person on the design team can make CAD rendering or create/edit prints. This is a huge source of grief for both sales and design depts and makes me wonder what people are getting paid for if they can't actually design...
    -design department is severely understaffed, partly because the upper management are control freaks and does everything themselves, then complains about how much work they have to do.
    -Culture and values are not clearly defined. Many employees described the company as a 'family', but I do not think of this as a pro because this seems to have dissolved the boundaries of professionalism, so people who are not qualified for their roles stay employed as a result of favoritism and changes don't happen for fear of damaging friendships.
    -Offices are in need of a decor update and are very cluttered. Layout does not make sense.
    -Not the design driven company it should be- creative projects are sparse for anyone who isn't a manager.

    Advice to ManagementAdvice

    Steve Madden corporate needs to wake up and step into to clean this division up. This division is bleeding money because of poor management and no leadership. The potential for their business to double is there, but not if they don't make some high level management changes fast. Gone are they days where companies could rely on production managers and sales reps. to keep their product fresh- bolster your design ranks, they are your companies future when properly supported. Update the equipment for designers, provide trend services, go digital to save on time and money. Create a chain of command in the design team and get the whole division on a design calendar ASAP!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden

    Pros

    Time off policy is pretty good, you get to attend trade shows , great discounts a few perks hear and there

    Cons

    you can never take off or call out end month , end of quarter . no summer hours raises are very small .
    upper management needs to appreciate their employees better and not take favorites .

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Steven Madden? Share Your Experiences

Steven Madden

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.