Stellar Global Solutions

  www.StellarBPO.com
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Stellar Global Solutions Reviews

Updated 13 August, 2014
Updated 13 August, 2014
10 Reviews

3.0
10 Reviews
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Employee Reviews

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  1.  

    Lots of Labor Code violations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Quality Assurance Analyst in Quezon City, National Capital Region (Philippines)

    Pros

    I loved the work itself - it was challenging and fulfilling. The metrics were clearly explained and meted out as set on paper. The processes were fair and the KPI's reachable without being lax. The people in management are no different than lots of average companies - meaning there are cliques, intrigues etc. - however promotions are fair as you have to have the numbers to show for it. There are regular training sessions to increase the skillset and soft skills of employees. Management is composed of call center veterans who understood how all the metrics worked and communicated it effectively up to the front-line agents.

    Cons

    Basic salary decreased without prior notice. Tenured employees were forced to sign new contracts where their terms of employment were changed. Misinformation given by HR on background checks (i.e. tenure, termination, and eligibility for employment). Always have to ask DOLE and the NLRC for intervention to correct violations. The HR staff is bewildering.

    Advice to ManagementAdvice

    Look into your HR and find out what's going on in that department.

    Recommends
    Positive Outlook
  2.  

    Some Management people are very nice but most of them are not pro people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    People in stellar are very nice, specially in the production floor and training department.

    Cons

    Some managers are not very approachable!

    Advice to ManagementAdvice

    Change your employees in the HR department, specially those who are handling documents and process for government benefits.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Out of Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Hickory Creek, TX (US)
    Former Employee - Customer Service in Hickory Creek, TX (US)

    Pros

    Bonuses, pins, T shirts, food and games are nice. Helping people is great, that was my favorite part.

    Cons

    Employee handbook is written in a way to fire people without just cause. Older and mildly disabled people working there are on pins and needles wondering when they will be next.

    Advice to ManagementAdvice

    TWC and the EEOC may notice the firing patterns.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Like working with a leash around your neck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Excellence is expected of everyone

    Cons

    Inconsistencies in enforcing corrective measures

    Advice to ManagementAdvice

    If you're not filing IR's to other people for attendance, it's unfair for the people who are getting forced to resign because of too many infractions against the corrective measures policy. BE CONSISTENT.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Applying at Stellar Global Solutions was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Customer Service Agent in Quezon City, National Capital Region (Philippines)

    Pros

    I guess I can say nice people from hiring, though it took me sometime to be recalled and more beautiful and approachable trainers in English and about the product.

    Cons

    I cannot say downside working but downside in applying cause it took me more than a month of waiting if I would be accepted or not. Of course, it would be hard applying in other companies due to the fact that you're still in the waiting process.

    Advice to ManagementAdvice

    As much as possible be transparent in the hiring process, let the applicant know if how long he or she has to wait for the next process so the applicant would not be left hanging.

    Recommends
    Positive Outlook
  7.  

    nothing good or bad, just fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)

    Pros

    good working environment, good colleague relation

    Cons

    some problems with management sometimes, inconsistencies....

    Advice to ManagementAdvice

    management should have word of honor for the respect of everybody in every ways

    Recommends
    Negative Outlook
  8.  

    Great opportunity for CS proffessionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solution Specialist Multilingual  in  Sydney (Australia)
    Current Employee - Customer Solution Specialist Multilingual in Sydney (Australia)

    Pros

    Fun working environment, friendly people, close to beautiful beach

    Cons

    Tight schedule, small cafeteria, not much cons...

    Advice to ManagementAdvice

    Thanks.

    Recommends
    Positive Outlook
  9.  

    warmth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Quezon City, National Capital Region (Philippines)
    Current Employee - Team Leader in Quezon City, National Capital Region (Philippines)

    Pros

    most are examples of people practicing good work ethics. there is minimal political undercurrent and performance is based on merit. there is also a sense of being able to freely approach anyone and communicate. i like it here. :)

    Cons

    disconnectedness...only with some...which is quite a complicated thing to grapple with. it affects everything. hopefully there will be no fear in cascading pertinent information. if help is needed, help will be given.

    Advice to ManagementAdvice

    hopefully we'll all realize that we are in the same boat...and...given -- that circumstances will be on our favor -- able to see that it's the best boat to be in.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Good management especially those coming from Purple Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Assistant  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Communications Assistant in Quezon City, National Capital Region (Philippines)

    Pros

    Management is awesome from relay account smaller back office accounts.

    Cons

    Low compensation, no appraisal, no allowance. Everything you work for is taxable and deductible. Sometimes, management does not store enough longevity in the company of their employees. It is a common misconception that they can easily find people to replace their current workforce.

    Advice to ManagementAdvice

    Propose actions to show care about employee longevity and support. I would like to remind them of the time when they rehired former employees who have resigned for only over a month because they could not hire enough people needed to do the work.

    Recommends
    Neutral Outlook
  11.  

    Every function of every personnel in this company does not do their job correctly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Quezon City, National Capital Region (Philippines)
    Current Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)

    Pros

    I can't give any advantage in working in this company since every improvement asked from them are not recognized. They don't know how to take care of their employees.

    Cons

    They don't know how to take care of their employees. No improvement in total functions.

    Doesn't Recommend
    Neutral Outlook

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