State Farm

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State Farm Reviews

Updated 17 August, 2014
Updated 17 August, 2014
1,533 Reviews

3.5
1,533 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
883 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    DO not work for Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Toronto, ON
    Former Employee - Customer Services Representative in Toronto, ON

    Pros

    it might be good to work for head office, but never for agent

    Cons

    Very strict insurance rule and difficult to sell

    Advice to ManagementAdvice

    Watch out what your agent is doing

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Processor  in  Bloomington, IL (US)
    Current Employee - Claim Processor in Bloomington, IL (US)

    Pros

    Nice facilities, paid vacation, good benefits, free access to state farm park for Bloomington, IL employees. They encourage employees to pursue Insurance education and will pay for the classes.

    Cons

    sometimes it feels as though management isn't listing to the employees. If they have a plan they don't want any negative feedback.

    Advice to ManagementAdvice

    Company going through a lot of changes right now and it can be frustrating when management makes decisions without thinking about how it will actually work in the real world. It puts a lot of stress on the people who work with customers. My advise would be to take more time speaking with the employees who work with customers on a daily basis. If something is working don't waste time trying to redesign the process.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Working with each agent is different - each agent controls his/her office. Never totally the same job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company has insurance that even to this day I still carry. The company's values and how they try to help the clients is a great value to the clients.

    Cons

    Each agents office - is run the way they want and they are allowed to determine the rewards or none rewards. The idea of sales and how to get them is varied and can be questionable if the agent is only concerned with sales.

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  5.  

    legendary customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work environment is friendly and co-workers are full of knowledge and experience

    Cons

    People answering the phones should be paid better.

    Advice to ManagementAdvice

    Better food service and parking

  6.  

    A lot of room to move up within Systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst Intern  in  Bloomington, IL (US)
    Former Employee - Systems Analyst Intern in Bloomington, IL (US)

    Pros

    Pros as a Systems employee(at Bloomington Corporate South)
    - A lot of room for growth, promotions, raises, bonuses.
    - Jeans and t-shirts are daily wear(even some managers wear things like sports team jerseys. Obviously you want to dress nice for important days.)
    - Many people "work to live" instead of the other way around
    - 2 weeks vacation, 3 weeks after 5(?)
    - PTO for dentist appointments and stuff like that
    - Paid sick days
    - From what people said benefits were "decent"
    - Work from home days
    - Flexible hours
    - Pretty good salary and get raises fairly quickly.
    - Can apply to different positions at different locations
    - Leadership training
    - Will pay for MBA

    Pros as an intern:
    - $18-20 as a Systems Analyst intern.
    - 2 paid days off
    - Paid housings
    - Can start 401k (also I've heard internships count as time at the company and helps with retirement)
    - Many seniors got competitive full time offers.
    - Currently able to pick which location you want to work full time(Atlanta, Bloomington, Dallas, Phoenix)
    - Get to do real programming
    - Can be kept busy and not bored as an intern depending on team

    Cons

    Cons as a Systems employee
    - Most jobs in Bloomington(a.k.a. cornfield U.S.A.)
    - Afraid of making people worried so they keep a lot in the dark (a good example is the "Dual pair metroplex", either people have no idea what it is, or they're worried that everything related to the datacenter is moving to Dallas.)
    - Want to move people to hubs, but don't help their spouses that also work there
    - Some technologies are old and no one really wants to do them.

    Cons as an intern
    - Other IT interns at large corporations can be paid more.
    - Don't have any idea what you're doing before you get there
    - Many teams are not prepared for intern because they aren't sure what they're getting so they don't know what type of work to have planned.
    - People who would be returning interns still don't know if they have an offer for next year.

    Advice to ManagementAdvice

    Reach out to interns earlier in internships, at the end I had many directors and AVPs ask why no one had any meetings with them, because interns don't realize that we can reach out to them.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ethical Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst  in  Bloomington, IL (US)
    Former Employee - Technical Analyst in Bloomington, IL (US)

    Pros

    Good work/life balance, mostly great people to work with, decent pay.

    Cons

    Not always good at recognizing employee achievements. Lot of butt kissers rise the ladder on other people's work. Nothing done about slackers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Intern  in  Dallas, TX (US)
    Current Employee - Operations Intern in Dallas, TX (US)

    Pros

    -Great Culture
    -Everyone is there to truly help you
    -Great opportunities to move up
    -Pension Plan

    Cons

    -No cons honestly. I just wish I would have been hired after my internship

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I've enjoyed my 5 years here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Service Assistant  in  Dallas, TX (US)
    Current Employee - Claim Service Assistant in Dallas, TX (US)

    Pros

    Good work-life balance; benefits are good. I like the changes that are taking place, but believe they could have been better executed.

    Cons

    Flexible work arrangements are nonexistent. Office culture may vary by department and manager. Opportunity for growth is limited.

    Advice to ManagementAdvice

    Speak to your first-line employees before changing the workflow and process of those employees. What sounds good in theory does not allow play out well in practice.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    There's always something new to learn about insurance. (I am a current agency sales producer, 3 years now)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Producer  in  DFW, TX (US)
    Current Employee - Insurance Sales Producer in DFW, TX (US)

    Pros

    Great company. Likely the best insurance company overall in terms of competitiveness and performance. You're always learning and can POTENTIALLY make good money doing sales, depending on which Agent you work for. I know other companies pay better, but I like what State Farm has and what they're about., for the most part.

    Cons

    Home insurance prices are up and it's VERY hard to sell. Pay could be better. Agents need to focus on servicing existing customers more while staying focused on sales. Turnover seems high in agency employment terms.

    Advice to ManagementAdvice

    Customer service: It can not be negated. Impel agents towards this more than ever, and just as much as sales. You burn customers when their bill is out of whack and when new team members screw up quotes and there is nobody there to catch the fall. Long term customers have paid lots of money to the company and they especially need some nourishment from a tender, yet firm service staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Excellent benefits for time off and health insurance. Good people to work with in a culture that promotes a positive work environment and diversity. Initial training is very good to start off performing your job well.

    Cons

    A certain amount of mobility is almost necessary for promoting up the corporate ladder. Spending time at the corporate office in Bloomington, Illinois used to be important. Now there are opportunities in Atlanta, Dallas, Phoenix, and Tacomah.

    Recommends
    Positive Outlook
    No opinion of CEO

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