State Farm Reviews

Updated 1 September, 2014
Updated 1 September, 2014
1,561 Reviews

3.5
1,561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
894 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company, fair pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Public Relations  in  Aurora, ON
    Current Employee - Public Relations in Aurora, ON

    I have been working at State Farm full-time for more than 10 years

    Pros

    Excellent organizational structure, good backing from US Head office (when working in Canada) Good culture. Strong History.

    Cons

    Very insular, the promote from within environment stifles new ideas and doesn't allow outside talent in to contribute. Talent not allowed to thrive. Canadian office not supported as well as other offices.

    Advice to ManagementAdvice

    Problem employees in high level positions are not dealt with appropriately

    Negative Outlook
    Approves of CEO
  2.  

    Not bad, not great, educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager  in  Ottawa, ON
    Former Employee - Office Manager in Ottawa, ON

    I worked at State Farm full-time for more than a year

    Pros

    Location worked for me, educational

    Cons

    Work life balance issues, hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    not bad not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State Farm

    Pros

    nice people, ok location, good benefits

    Cons

    large company, anything can happen to your job at anytime

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Customer Service Representative- Agent's Office

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    They have a competitive salary comparing to other companies with the same position. You would get bonuses as well. There would only be a few co-workers and the office of the atmosphere is usually small. If the agent that you are working for is nice then it makes your job a lot easier.

    They provide benefits if you are working as a full-time employee. Usually, things are more flexible because you work in a team at the office and it makes negotiation a lot more simple.

    State Farm pays for training courses and exams.

    Cons

    Offices are really busy and there is no time for lunch. The phones would not stop ringing and you would be receiving tons of e-mails waiting for your attention. If you eat lunch at your desk you will get distracted because the phones would always ring and customers walking in. You will most likely end up working while you eat which is unhealthy.

    You will always end up working overtime due to workload but we don't get paid for that.

    There would always be drama and competition in the office because you work with sales representatives.

    The main concern is I was never interested into becoming a sales representative which I mentioned at the interview. Unfortunately, they make you to get customers to sit with a sales representative hoping they would get more insurance.

  6.  

    Decent job; decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Representative  in  Toronto, ON
    Current Employee - Insurance Sales Representative in Toronto, ON

    I have been working at State Farm full-time for more than a year

    Pros

    Fun work environment, decent pay

    Cons

    Shift work to accommodate different time zones

    Advice to ManagementAdvice

    More incentive is needed to increase sales productivity

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Challenging but exciting to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time for more than a year

    Pros

    Nice work environment to be in

    Cons

    A lot of learning to do

    Advice to ManagementAdvice

    Longer training may be requiered

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter  in  Aurora, ON
    Current Employee - Underwriter in Aurora, ON

    I have been working at State Farm full-time for more than 10 years

    Pros

    Good company. They will invest in employees who are willing to put the time in.

    Cons

    Currently going through lots of change, understaffed.

    Advice to ManagementAdvice

    Try not to understaff.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Would have never started working for SF if I knew it would be like this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property and Casualty Adjuster  in  Aurora, ON
    Current Employee - Property and Casualty Adjuster in Aurora, ON

    I have been working at State Farm full-time for more than 3 years

    Pros

    - Benefits
    - Paid sick days
    - Co-workers are easy to get along with as we all share the same frustration with poor management.

    Cons

    - Poor section management leadership and lack of foresight in dealing with staffing.
    - Fire Claims and Casualty is constantly understaffed.
    - Section Management has not let Fire Claims Central employees make lateral transfers for over half a year now.
    - Non-competitive wages compared to other Canadian insurance companies such as RBC, TD, etc.
    - Unfair practices and double standards held against certain employees.
    - Section Management frequently makes decisions that do not make sense to employees beneath them.
    - Section and Team Management only work 36:15 a week while staff below them work 40-45+hours a week.
    - Employees are frequently out of service level objects because management refuses to hire more staff.
    - Management seems to think the solution to all problems is to increase burden on current employees.
    - Very high turn over rate in FCC and Field as management has ignored deep rooted staffing problems for a very long time.

    Advice to ManagementAdvice

    Clear out the current section managers and allow fresh people to come in to management, which might be difficult considering the high turn over rate. Current section management is not concerned about the policy holder or their employees below, or so it seems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative  in  Ottawa, ON
    Former Employee - Sales Representative in Ottawa, ON

    I worked at State Farm

    Pros

    treats staff well and there is room for advancement

    Cons

    More of a male dominated environment, but getting better for female agents

    Advice to ManagementAdvice

    More female agents in top rolls

    No opinion of CEO
  11.  

    Great company to work for but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Accountant  in  Aurora, ON
    Current Employee - Accountant in Aurora, ON

    I have been working at State Farm

    Pros

    State Farm is a really good company with great work life balance. However they do not pay well compared to similar companies and the opportunity for growth takes a really long time.

    Cons

    Great work life balance
    Very flexible work hours
    Great people

    Advice to ManagementAdvice

    They should recognize talent and nurture then early. Pay well to talented employees to keep them from leaving.

    Approves of CEO

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