Starbucks

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Starbucks Reviews

Updated 4 March, 2015
Updated 4 March, 2015
5,615 Reviews
3.7
5,615 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,707 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My Journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time (more than a year)

    Pros

    Outstanding work place and people were amazing

    Cons

    Not many, loss of job due to restructuring

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
  2.  

    Barista (Over Two Years Experience)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Toronto, ON
    Current Employee - Barista - Starbucks in Toronto, ON

    I have been working at Starbucks part-time (more than a year)

    Pros

    Learned excellent customer servicing skills, including how to consistently connect with customers to a personal extent regardless of them being familiar or new faces

    Enhanced my abilities to work in a team in an efficient manner

    Excellent leadership skills and positive working environment exported to the team by the manager

    Gained top knowledge in my profession, and mastered the craftsmanship of making the drinks

    Developed the ability to balance multitudinous tasks during rush hours

    Enabled my skills to make swift decisions in order to please the customer and their needs

    Worked with friendly people who work together to uplift the barista experience

    Learned how to work with cash handling through register experience

    Cons

    When I first started, some of the people I worked with were bitter (to be expected at any work environment)

    I am a closer-pre closer, and I find my job to be exceedingly boring after all this time

    Customers can come in with unreasonable attitudes, but you must accept it and make them content for a positive customer experience no matter what

    Tips are little to non-existent (My location is situated in a rather slow location, so perhaps that is why)

    Advice to ManagementAdvice

    I have an amazing manager, but I find no one is receiving the hours they require to make a living.

    We have too many staff members for our slow location, which is also why hours are not being distributed in the way that is beneficial for all.

    Recommends
    Neutral Outlook
  3.  

    Amazing company but a lot of work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Mississauga, ON
    Current Employee - Store Manager in Mississauga, ON

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Fantastic people. Amazing FREE coffee. Lots of opportunity to learn and move around in the company.

    Cons

    A lot of accountability and pressure from Regional Director. Not great for work life balance since the hours can be sporadic. Plenty of changes constantly, always needed to redirect priorities.

    Advice to ManagementAdvice

    More support for Store Managers with regards to team development, especially with providing Assistant Store Managers and Shift Supervisors. Better distribution of responsibilities within the store. SM's are overworked.

    Recommends
    Positive Outlook
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  5.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Excellent benefits and diverse culture. Starbucks is comprised of human connections, community involvement and diversity of cultures.

    Cons

    Low pay rate and intensive work load

    Advice to ManagementAdvice

    Please increase the hourly pay rate!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Shift supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    great benefit and work environment

    Cons

    must work on weekends and holidays
    work hours are crazy. anytime between 5:30 am till 11 pm.

    Advice to ManagementAdvice

    keep up with good partnership with your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Reliable job. Seniority is overrated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Mississauga, ON
    Former Employee - Barista in Mississauga, ON

    I worked at Starbucks full-time (more than 10 years)

    Pros

    reliable, decent money, free drinks, good to network

    Cons

    rude people, bad managers, inconsistent

    Advice to ManagementAdvice

    Take care of employees who have been there for years.

    Recommends
    Neutral Outlook
  8.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    co workers, hours, fun place to work

    Cons

    cleaning bathroom, customers sometimes and early opening shifts

    Advice to ManagementAdvice

    nothing

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    The 401k, health insurance, annual stock grants, and not to mention the OPPORTUNITY TO FINISH your degree! The company culture is phenomenal, and the upper management make sure that the business doesn't interfere with the company's original vision. There's a reason that employees are partners, and the company continues to make national headlines

    Cons

    Like any retail job, there will be long hours, holidays, and people who are less than friendly. You take the good with the bad. Occasionally, there will be turnover, and depending on the dynamic of the store you're a part of, that can have impact on perception of the overall partner experience

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Starbucks has so many opportunities for good changes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Toronto, ON
    Current Employee - Barista in Toronto, ON

    I have been working at Starbucks full-time (more than a year)

    Pros

    Most partners are very easy to get along well with making work fun.

    Cons

    Constantly under staffed, scolded for not doing certain tasks when we don't have time or have been trained for it.

    Advice to ManagementAdvice

    Keep your partners happy, it will lead to success in them listening and builds stronger relationships so everyone can work better.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    good place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    good culture, good opportunity to communicate with employees and develop relationships with staff and customers

    Cons

    customers can be extremely rude at times, cleaning up can be tedious, making drinks in high volume situations can be stressful

    Advice to ManagementAdvice

    keep track of work politics and encourage more socials

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