Starbucks Reviews

Updated 15 September, 2014
Updated 15 September, 2014
4,555 Reviews
3.7
4,555 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,095 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    not bad, the employees are treated and paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Coquitlam, BC
    Current Employee - Barista in Coquitlam, BC

    I have been working at Starbucks part-time for less than a year

    Pros

    I like the working environment (the cafe), and the job itself.

    Cons

    Can't think of any.

    No opinion of CEO
  2.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  Toronto, ON
    Current Employee - Barista - Starbucks in Toronto, ON

    I have been working at Starbucks full-time for more than a year

    Pros

    benefits are great
    can be a very chill environment if in a cafe stores
    mall stores (such as the one I worked in) are crazy as hell
    can pick up unlimited shifts at any other store in the country

    Cons

    Pay is garbage
    Only a 10 cent raise every 6 months
    When minimum wage increases you do not get your raise on top of minimum

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Calgary, AB
    Current Employee - Assistant Store Manager in Calgary, AB

    I have been working at Starbucks full-time for less than a year

    Pros

    Good benefits, great management, lots of room to move up, great people to work with, and a super good learning opportunity. The company really is structured to prevent top-down abuse.

    Cons

    Typical retail challenges: you work when everyone else isn't (weekends/holidays), high turnover.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Toronto, ON
    Former Employee - Barista - Starbucks in Toronto, ON

    I worked at Starbucks part-time for more than a year

    Pros

    Good training. Pleasant work. Good company culture. Good place to learn basics of adulthood, such as reliability, accountability and even leadership.
    Develop a lot of interpersonal skills which can be transferred to other professions. Regular awards, recognition and reviews given in writing, which are great confidence boosters and can be shown to future employers.
    Free coffee.

    Cons

    A bad manager or supervisor can ruin your day.
    They are a bit strange with the way they handle hours of work. As a student and a part time employee, I was required to commit to a minimum of 20 hours a week, which I counted on to help towards expenses. During the middle of a shift, if customer volume was low, they would select an employee at random and send them home early.
    Conversely, they would also call you up during your free time(most of which I spent at University) and ask you to come in to cover a shift and/or help with sudden high volume.
    Some managers/supervisors take the job WAY too seriously, especially when dealing with students who are looking for some part time work in their time at university.

    Advice to ManagementAdvice

    If you try to keep the Barista level employees perspective in mind, you will make better decisions.
    Also, there should be some way of ensuring uniformity for all Shift Supervisors.
    And keep expectations of Barista level partners realistic.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    lots of fun, good vibes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Vancouver, BC
    Current Employee - Barista in Vancouver, BC

    I have been working at Starbucks part-time for more than 3 years

    Pros

    good people, strong team. yummy treats

    Cons

    not the best pay. rude customers.

    Advice to ManagementAdvice

    usually good. not enough hours.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to start and develop soft skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    Great working environment, comraderie and the sense of belonging. Accrued vacation hours, stock plans, 401k, Tuition reimbursements. The company sets you up to succeed and helps make you feel truly part of the team. As mentioned in Title, it's a really good place to develop your soft skills.

    Cons

    Management and staff can greatly affect experience if even one partner causes trouble. Phantomed at some stores where partners were non-chalant and just didn't have a great attitude, it really adds to an already at times stressful work environment if handling a high volume of customers. Constant promotions while trying to achieve certain goals can be at times overwhelming

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great coworkers, fantastic customers, poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Calgary, AB
    Former Employee - Anonymous in Calgary, AB

    I worked at Starbucks part-time for less than a year

    Pros

    Reduced price Starbucks swag
    Free drinks during shift
    Great coworkers

    Cons

    Poor management depending on the store
    Over scheduling
    Under hiring
    Lots of wasted food, way too much sealed food gets tossed.

    Advice to ManagementAdvice

    Make sure all the managers can communicate expectations to the partners clearly.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Barista, Barista Trainer, Shift supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista, Barista Trainer, Shift Supervisor  in  Sherwood Park, AB
    Former Employee - Barista, Barista Trainer, Shift Supervisor in Sherwood Park, AB

    I worked at Starbucks full-time for more than a year

    Pros

    Provides a great opportunity for meeting new people, learning about customer service, and for building self confidence. Flexible hours make it easy for anyone to work here and a heavy sense of teamwork creates lasting friendships between Baristas and Shift Supervisors.

    They have an excellent training program and philosophy, and they have a ton of benefits for all levels of employees. It has the ability to be a fun, fast paced job that offers plenty of rewards via the relationships developed between customers and employees. With hard work, it is easy to be promoted from Barista, to Shift Supervisor, to Assistant Store Manager, to Store Manager within two years.

    The pay is average, but in busy, well run stores the tips can be up to 50$ a week for full time employees. In addition to this, every partner receives 30% off EVERYTHING in the store, free drinks during your shifts, and a free pound of coffee, tin of tea, or via pack every week.

    Cons

    Starbucks has all the right ideas and principles that should make it a fantastic place to work, so why is there such a high turnover? For every employee who believes in the company and works hard for its ideals, there are 30 that could care less, and are only there for a convenient, flexible, job. Because it's so easy to get promoted, it's common to see people push themselves when they are new and then get a promotion and become complacent.

    Upper management develops a focus on the numbers and figures and looses sight of what Starbucks is supposed to be about; Creating inspired moments in each customers day. With this, the people below who are struggling to uphold those ideals become tired and bitter, knowing that whatever they do, the bottom line will always matter more to those who can make change.

    Stores go through huge turnovers at a time, because as one person gets stressed and fed up, they quit, which causes the stress of everyone still there to increase as well causing a chain reaction.

    The expectations from those working in upper positions are too high and place too much stress on those working in lower positions. This coupled with the hypocritical preaching of the Starbucks ideals, that should be exemplified by the higher ups but that are in fact are just forced onto others, makes it that Starbucks has lost its soul and become a slave to the corporate agenda that it swore to fight.

    Advice to ManagementAdvice

    No matter how high in the company you go, try and remember the things you were taught when you first started as a Barista. If Managers, District Mangers and everyone higher remembered that, then Starbucks could shine through as a leader in corporate innovation and perhaps even get back the things that made it so special when it first started selling coffee at the Pike Place market so long ago.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista and Shift Supervisor  in  London, ON
    Former Employee - Barista and Shift Supervisor in London, ON

    I worked at Starbucks full-time for more than 5 years

    Pros

    - You are helping people fulfill their caffeine addiction, so even on the worse days customers are generally happy to see you if you are the one handing them their drink.
    - Fast Paced
    - Good Benefits

    Cons

    - You are helping people fulfill their caffeine addiction, so most the people are only pleased once their drink is in their hand
    - The company sometime shows a disregard for its employees, either through making unreasonable demands, or by making false promises

    Advice to ManagementAdvice

    Be willing to hear advice from front line workers. I lost count how many times a district or regional manager would implement a cost savings program against workers advice, only to reverse the decision within a few months due to overwhelming customer dissatisfaction.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Amazing company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Everyone is great to work with.

    Cons

    Expected to stay late sometimes.

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