Starbucks Reviews

Updated 18 October, 2014
Updated 18 October, 2014
4,763 Reviews
3.7
4,763 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,235 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 434 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 219 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 123 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 133 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A company that takes care of it's employees and always on the cutting edge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Perks are good, rrsp, stocks and other benefits. Great people to work with. Fast paced with lots of change.

    Cons

    Constant change making it a challenge to implement all the plans at once. Depending where you live moving up can be a challenge. Targets aren't always reasonable so getting bonuses can be next to impossible.

    Advice to ManagementAdvice

    Reward those who work hard, it can be a political game to move up in the Starbucks world. Keep caring about the partners as you already do and don't forget that it's about one cup, one person, and once community at a time.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Vancouver, BC
    Current Employee - District Manager in Vancouver, BC

    I have been working at Starbucks full-time (more than 10 years)

    Pros

    Working alongside talented peers, equipped with the tools and resources to do your job, fabulous on boarding processes and access to ongoing development resources.

    Cons

    Most senior career advancement opportunities are in Toronto so you should be able to relocate.
    Exceptionally performance driven - some business units run very lean.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great people, great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Victoria, BC
    Current Employee - Barista - Starbucks in Victoria, BC

    I have been working at Starbucks part-time (more than an year)

    Pros

    Good training program, great people

    Cons

    Late night and early shifts can be hard

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Burlington, ON
    Current Employee - Barista - Starbucks in Burlington, ON

    I have been working at Starbucks part-time (less than an year)

    Pros

    Nice perks, drinks, coffee tastings, nice people.

    Cons

    Sometimes it's really busy and can be stressful. Early morning shifts are difficult if you need to use transit to get there. I had to get up and bike in cold weather. Not fun. I didn't enjoy doing dishes and cleaning.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Results May Vary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in North Vancouver, BC
    Current Employee - Shift Supervisor in North Vancouver, BC

    I have been working at Starbucks part-time (more than 3 years)

    Pros

    benefits for part-time employees (medical, dental, etc)
    paid time off (a couple weeks a year for full-time partners)
    free drinks while working
    discount on food/merchandise
    free at home coffee/tea weekly

    Cons

    management very inflexible re: schedule
    difficult to manage work/personal time
    always understaffed yet always being told we're over in labour
    start at minimum wage with laughable raises (ten cents every six months)

    Advice to ManagementAdvice

    There are three kinds of service: good, fast, and cheap. You may pick two. Given that you are now paying your employees minimum wage (we used to start above minimum before it went up), you have already chosen cheap. Therefore, you may pick either good or fast; you can't have both, no matter how hard you push us for it.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Shift supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Mississauga, ON
    Current Employee - Shift Supervisor in Mississauga, ON

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    A lot of benefits. Flexible hours

    Cons

    Too much work, not enough pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Overworked, underpaid. Company has lost its focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in North Vancouver, BC
    Current Employee - Shift Supervisor in North Vancouver, BC

    I have been working at Starbucks full-time (more than an year)

    Pros

    Free drinks
    Made a couple friends
    Coworkers feel like family

    Cons

    Unpredictable hours, clopen shifts leaving you with 5 hours of sleep, rude customers, always understaffed, huge turnover rates, no time to deliver great customer service with district's current obsession with minimizing labour, no time to help employees who need it, upper management seems out of touch with the realities of life in a store, insignificant raises even with great reviews (You're doing everything amazingly, here is a quarter.).

    Advice to ManagementAdvice

    If you spent more time and money on "nurturing the human spirit" of your employees, maybe you wouldn't lose so much time and money to training replacements for 6 out of every 10 people you hire. I've seen a lot of talent walk out the door because of this loss of employee focus. The touchy-feely explanations in the training and recruiting materials of how partners are treated is completely false advertising, at least in this area.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good people by very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Vancouver, BC
    Current Employee - Assistant Manager in Vancouver, BC

    I have been working at Starbucks full-time (less than an year)

    Pros

    Nice staff to work with. Good benefits. Good for second job.

    Cons

    Very high stress and fast paced. Unimaginative management. Restrictive environment

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    not bad, the employees are treated and paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Coquitlam, BC
    Current Employee - Barista in Coquitlam, BC

    I have been working at Starbucks part-time (less than an year)

    Pros

    I like the working environment (the cafe), and the job itself.

    Cons

    Can't think of any.

    No opinion of CEO
  11.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Toronto, ON
    Current Employee - Barista - Starbucks in Toronto, ON

    I have been working at Starbucks full-time (more than an year)

    Pros

    benefits are great
    can be a very chill environment if in a cafe stores
    mall stores (such as the one I worked in) are crazy as hell
    can pick up unlimited shifts at any other store in the country

    Cons

    Pay is garbage
    Only a 10 cent raise every 6 months
    When minimum wage increases you do not get your raise on top of minimum

    Recommends
    Negative Outlook
    Approves of CEO

Work at Starbucks? Share Your Experiences

Starbucks

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.