Starbucks

  www.starbucks.com
  www.starbucks.com

Starbucks Reviews

Updated 25 November, 2014
Updated 25 November, 2014
4,998 Reviews
3.7
4,998 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,387 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 442 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 221 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 128 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 135 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast paced, fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Vancouver, BC
    Former Employee - Barista in Vancouver, BC

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Health and dental benefits, along with stock options. Free coffee beans, free beverages while working, and %30 discount on everything in the store. Flexible when it comes to time off/hours worked.

    Cons

    Wage is low considering amount of work put in if doing job correctly. Sales has become a large part of the job in the past few years, which I personally dislike.

    Advice to ManagementAdvice

    Having to juggle many different duties along with upselling items can result in inferior customer service. Staffing should reflect these extra duties.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great job for student!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Shift Supervisor in Toronto, ON
    Current Employee - Barista, Shift Supervisor in Toronto, ON

    I have been working at Starbucks full-time (more than an year)

    Pros

    Great work culture
    Great Benefits!
    Surrounded by great co-workers

    Cons

    District Managers and Store managers seem to have difficulty communicating and put stress on store level employees

    Advice to ManagementAdvice

    Communication from upper management needs to be better towards store level.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Toronto, ON
    Former Employee - Barista in Toronto, ON

    I worked at Starbucks part-time (more than an year)

    Pros

    Dental, Health Coverage, Flexible hours, able to work in different locations, employee discounts.

    Cons

    no vision as a full time career for the employee

    Advice to ManagementAdvice

    overall very satisfied with their management as a coffee shop company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome, everything I looked for in a college job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Hamilton, ON
    Former Employee - Barista in Hamilton, ON

    I worked at Starbucks part-time (more than an year)

    Pros

    Amazing coworkers, great company values, customers are generally nice, free coffee!

    Cons

    I wasn't looking for a full time job or a job to support myself, this was a fun experience more than anything. People who need the money might not find the hours available to work.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Why Working at Starbucks is the best in the Industry...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Toronto, ON
    Current Employee - Shift Supervisor in Toronto, ON

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Starbucks cares about their employees and offer many benefits to the job. They go out of their way to provide a welcoming, nurturing atmosphere. World Class Customer Service. Experience with this company can launch you far in the industry.

    Cons

    High expectations for job description. Physically demanding at times. Hours/ shift times per week can fluctuate.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The training is amazing and the team I worked with was very supportive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Oakville, ON
    Current Employee - Barista - Starbucks in Oakville, ON

    I have been working at Starbucks part-time (more than 3 years)

    Pros

    The people you work with and it is very professional for a minimum wage job

    Cons

    The hours are very broad. you can be working at 5 am or until 11pm.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Definitely not for everyone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Edmonton, AB
    Former Employee - Shift Supervisor in Edmonton, AB

    I worked at Starbucks full-time (more than 3 years)

    Pros

    It did strengthen my customer service skills and help me become less shy
    Fun with the right people
    Flexible more often than not

    Cons

    Lots depends on who you rmanagement/coworkers are...the wrong people make a miserable experience
    Wage could definitely be higher for all the work expected
    Sometimes district managers and higher don't understand how hard the job can be and they need to look at baristas as humans not numbers

    Advice to ManagementAdvice

    Just...try to listen to and understand your employees a bit more, especially if you're outside-hiring for SMs and ASMs - I've had multiple different managers and trained a couple people to be managers only to see them falter not long after being given their own store... It's nearly impossible to learn everything to be a barista in the short training time allowed, let alone management...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time

    Pros

    benefits, good atmosphere, free coffee and weekly mark out

    Cons

    long hours, poor pay. constantly working

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Okay, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Vancouver, BC
    Former Employee - Shift Supervisor in Vancouver, BC

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Great to work for when your young, more flexible with your hours, don't mind working late/or extremely early for opens. Lots of shifts so if at time you want to work more you can work at different stores.

    Cons

    Yes there is a lot of room to move up but the pay doesn't change much. You take on a lot of responsibilities, even just as a barista. A lot of customers don't see but we're usually running around cleaning on top of serving, we have a list of things we need to finish before we leave and depending on what shifts you have that can include scrubbing toilets and cleaning crap off the floors. As you move higher in the company more and more things are added to your list, so on top of cleaning and serving customers when you become a supervisor you're dealing with a huge list of BS. No wonder so many of those young kids behind the counters look stressed out.

    Advice to ManagementAdvice

    Trust your employees more and PAY YOUR EMPLOYEES MORE.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Impressive and respectful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Vancouver, BC
    Former Employee - Barista - Starbucks in Vancouver, BC

    I worked at Starbucks full-time (more than 3 years)

    Pros

    - fun and dynamic work environment
    - very organized training and management structure
    - effective product knowledge training
    - gain expertise in customer service industry
    - great benefits

    Cons

    - some store managers are very under-trained and lack familiarity of Starbucks retail operations
    - inconsistent scheduling
    - compensation is not very competitive

    Advice to ManagementAdvice

    - promote within for management team

    Recommends
    Positive Outlook
    Approves of CEO

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