Starbucks

  www.starbucks.com
  www.starbucks.com

Starbucks Reviews

Updated 16 December, 2014
Updated 16 December, 2014
5,102 Reviews
3.7
5,102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,443 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    All World Company. Minus the salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Vancouver, BC
    Current Employee - Store Manager in Vancouver, BC

    I have been working at Starbucks full-time (more than 8 years)

    Pros

    Benefit, work/life balance, excellent culture.

    Cons

    Salary, physically, socially, mentally demanding.
    Technology breakdown. Slow laptop, cumbersome software.

    Advice to ManagementAdvice

    Salary increase barely matched inflation rate.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Starbucks Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Toronto, ON
    Current Employee - Store Manager in Toronto, ON

    I have been working at Starbucks

    Pros

    Fun people, good atmosphere, good food, good music.

    Cons

    Busy, can be stressful, customers may be difficult, complaints

  3.  

    Great partners.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    partners, and pretty good benefits.

    Cons

    A lot of cleaning, repetition, no independent work

    Advice to ManagementAdvice

    Review system is too subjective

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fast paced, fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Vancouver, BC
    Former Employee - Barista in Vancouver, BC

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Health and dental benefits, along with stock options. Free coffee beans, free beverages while working, and %30 discount on everything in the store. Flexible when it comes to time off/hours worked.

    Cons

    Wage is low considering amount of work put in if doing job correctly. Sales has become a large part of the job in the past few years, which I personally dislike.

    Advice to ManagementAdvice

    Having to juggle many different duties along with upselling items can result in inferior customer service. Staffing should reflect these extra duties.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great job for student!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Shift Supervisor in Toronto, ON
    Current Employee - Barista, Shift Supervisor in Toronto, ON

    I have been working at Starbucks full-time (more than an year)

    Pros

    Great work culture
    Great Benefits!
    Surrounded by great co-workers

    Cons

    District Managers and Store managers seem to have difficulty communicating and put stress on store level employees

    Advice to ManagementAdvice

    Communication from upper management needs to be better towards store level.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Toronto, ON
    Former Employee - Barista in Toronto, ON

    I worked at Starbucks part-time (more than an year)

    Pros

    Dental, Health Coverage, Flexible hours, able to work in different locations, employee discounts.

    Cons

    no vision as a full time career for the employee

    Advice to ManagementAdvice

    overall very satisfied with their management as a coffee shop company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Sudbury, ON
    Former Employee - Barista in Sudbury, ON

    I worked at Starbucks part-time (less than an year)

    Pros

    My coworkers and the management here were great. It was amazing to see how we all banded together to create an extended family. Also, the overwhelming number of our customers were friendly and curteous.

    Cons

    Being a visible minority in a community that looks down upon that means that there were some customers that had no issue with making my culture a point of contention. It's really hard to ignore the openly hostile remarks on a daily basis.

    Advice to ManagementAdvice

    Be willing to lose a customer or two in order to fully support your employees.

    Neutral Outlook
    No opinion of CEO
  9.  

    barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time

    Pros

    benefits, good atmosphere, free coffee and weekly mark out

    Cons

    long hours, poor pay. constantly working

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Definitely not for everyone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Edmonton, AB
    Former Employee - Shift Supervisor in Edmonton, AB

    I worked at Starbucks full-time (more than 3 years)

    Pros

    It did strengthen my customer service skills and help me become less shy
    Fun with the right people
    Flexible more often than not

    Cons

    Lots depends on who you rmanagement/coworkers are...the wrong people make a miserable experience
    Wage could definitely be higher for all the work expected
    Sometimes district managers and higher don't understand how hard the job can be and they need to look at baristas as humans not numbers

    Advice to ManagementAdvice

    Just...try to listen to and understand your employees a bit more, especially if you're outside-hiring for SMs and ASMs - I've had multiple different managers and trained a couple people to be managers only to see them falter not long after being given their own store... It's nearly impossible to learn everything to be a barista in the short training time allowed, let alone management...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Awesome, everything I looked for in a college job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Hamilton, ON
    Former Employee - Barista in Hamilton, ON

    I worked at Starbucks part-time (more than an year)

    Pros

    Amazing coworkers, great company values, customers are generally nice, free coffee!

    Cons

    I wasn't looking for a full time job or a job to support myself, this was a fun experience more than anything. People who need the money might not find the hours available to work.

    Recommends
    Neutral Outlook
    Approves of CEO

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