Starbucks Reviews

Updated 25 August, 2014
Updated 25 August, 2014
4,471 Reviews

3.7
4,471 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,044 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Toronto, ON
    Former Employee - Barista - Starbucks in Toronto, ON

    I worked at Starbucks part-time for more than a year

    Pros

    Good training. Pleasant work. Good company culture. Good place to learn basics of adulthood, such as reliability, accountability and even leadership.
    Develop a lot of interpersonal skills which can be transferred to other professions. Regular awards, recognition and reviews given in writing, which are great confidence boosters and can be shown to future employers.
    Free coffee.

    Cons

    A bad manager or supervisor can ruin your day.
    They are a bit strange with the way they handle hours of work. As a student and a part time employee, I was required to commit to a minimum of 20 hours a week, which I counted on to help towards expenses. During the middle of a shift, if customer volume was low, they would select an employee at random and send them home early.
    Conversely, they would also call you up during your free time(most of which I spent at University) and ask you to come in to cover a shift and/or help with sudden high volume.
    Some managers/supervisors take the job WAY too seriously, especially when dealing with students who are looking for some part time work in their time at university.

    Advice to ManagementAdvice

    If you try to keep the Barista level employees perspective in mind, you will make better decisions.
    Also, there should be some way of ensuring uniformity for all Shift Supervisors.
    And keep expectations of Barista level partners realistic.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    lots of fun, good vibes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Vancouver, BC
    Current Employee - Barista in Vancouver, BC

    I have been working at Starbucks part-time for more than 3 years

    Pros

    good people, strong team. yummy treats

    Cons

    not the best pay. rude customers.

    Advice to ManagementAdvice

    usually good. not enough hours.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Amazing company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Everyone is great to work with.

    Cons

    Expected to stay late sometimes.

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  5.  

    Great place to start and develop soft skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    Great working environment, comraderie and the sense of belonging. Accrued vacation hours, stock plans, 401k, Tuition reimbursements. The company sets you up to succeed and helps make you feel truly part of the team. As mentioned in Title, it's a really good place to develop your soft skills.

    Cons

    Management and staff can greatly affect experience if even one partner causes trouble. Phantomed at some stores where partners were non-chalant and just didn't have a great attitude, it really adds to an already at times stressful work environment if handling a high volume of customers. Constant promotions while trying to achieve certain goals can be at times overwhelming

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Amazing experience from start to finish.

    Former Employee - Barista  in  Mississauga, ON
    Former Employee - Barista in Mississauga, ON

    I worked at Starbucks part-time for more than a year

    Pros

    Great benefits, amazing atmosphere and nice people

    Cons

    Early morning shifts and late nights.

  7.  

    Overall great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Kingston, ON
    Current Employee - Assistant Store Manager in Kingston, ON

    I have been working at Starbucks full-time for more than a year

    Pros

    Very easy to move up within the retail store environment. Nice little perks like free coffee. Encourages diversity and community involvement. Great training program

    Cons

    Schedule is difficult to work with, i.e. early mornings, late nights, and weekends. Sometimes too fast paced when employees call in sick. Customers can be unpleasant to deal with, but I guess any retail environment is like that.

    Advice to ManagementAdvice

    I would encourage upper management to hold their store managers a little more accountable. I worked in two different stores and it seemed like the district managers were not paying enough attention to the store managers and were letting them get away with too many things, which wasn't good for store moral.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Fast Paced company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Vancouver, BC
    Current Employee - Barista in Vancouver, BC

    I have been working at Starbucks full-time for more than a year

    Pros

    flexible hours, helps you open doors to many oppourtunities

    Cons

    a lot of cleaning, if you're not a cleaning kind of person, it won't be easy for you!

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toronto, ON
    Former Employee - Cashier in Toronto, ON

    I worked at Starbucks full-time for more than a year

    Pros

    It was great to work here at starbucks. The culture was great the people were great. overall, amazing experience, awesome work culture,

    Cons

    bad timing, salary was not great, having to deal with customers, bad timing, salary was not great, having to deal with customers,

    Advice to ManagementAdvice

    no advice

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Fantastic Experience with great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Victoria, BC
    Former Employee - Shift Supervisor in Victoria, BC

    I worked at Starbucks full-time for more than a year

    Pros

    Room for improvement in your Customer service skills, streamlines services, great benefits

    Cons

    minimum pay, growth within the company is slow

    Advice to ManagementAdvice

    more feedback from baristas

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Laval, QC
    Former Employee - Barista - Starbucks in Laval, QC

    I worked at Starbucks part-time for more than a year

    Pros

    You get to work with a huge variety of people
    Working in a Starbucks located in a mall you get to meet the variety of clients who work at the stores around it

    Cons

    Minimum wage
    Tips are not great
    Not much possibility for growth

    Advice to ManagementAdvice

    Shoud visit more often and establish better interpersonal relationship with their employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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