Starbucks Reviews

Updated 28 April, 2015
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3.8
6,027 Reviews
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,867 Ratings

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)

Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Starbucks full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Stock Grants through Fidelity that mature after 2 years with Starbucks
    - Tuition Reimbursement
    - Free beverages while working
    - 30% off discount while not working

    Cons

    - Not much scheduling flexibility
    - Some goals seem unreasonable...for example, required high number of transactions per half hour whilst giving every customer legendary customer service.

  2. Generally good, but a lot of pressure for the job description.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Starbucks full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good benefits. Usually a fun atmosphere. You have a lot of tools from the corporation to help you in your job.

    Cons

    Too many tasks for the time allotted. Not enough labour scheduled to complete tasks. Compensation is lacking.

    Advice to Management

    It is impossible to do everything the way the corporation wants with the number of staff allotted. Allow for more labour.

  3. Great at the beginning but when there are too many changes (i.e upper management) it can get to you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista/Shift Supervisor
    Former Employee - Barista/Shift Supervisor

    I worked at Starbucks part-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are fantastic, markouts (coffee or tea), free drinks (if you are addicted to Starbucks). Establishing great relationships with customers is pretty rewarding.

    Cons

    The hours, scheduling can be tough especially with students, training is not the same as it used to be as in there's barely any and there's tons of gossiping because they tend to hire a lot people in their late teens or early twenties - so sometimes it can feel like you are back in high school.

    Advice to Management

    Proper training is a must. You should stop hiring people if you are going to properly train them. Also give more incentives to your partners (recognition for their hard work) They are the reason why the company is still running.

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  5. Barista

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    Getting to interact with different people everyday and learning more about the regulars that frequented my location each day

    Cons

    long hours, work more hours then paid for, didnt agree with all there policies and prcedures.

    Advice to Management

    The management was amazing, my boss understood everything and worked around how I was doing. My co-workers were very friendly, I never had any problem with any of them.

  6. Barista and Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Toronto, ON
    Current Employee - Shift Supervisor in Toronto, ON

    I have been working at Starbucks part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours, great benefits, pays slightly above minimum wage, regular raises, fun environment, make friends easily, challenging and changing environment, easy job

    Cons

    management can be iffy, hours can get cut without notice, poor treatment by customers, pressure from head office

  7. trainer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time

    Pros

    training and development
    flex benefits
    non wages benefits
    orientation

    Cons

    pay
    monotony of work
    shift work
    promotional opportunities

  8. Store Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks full-time

    Pros

    on the go, always challenging, never a dull moment

    Cons

    tough work and high expectations

    Advice to Management

    better bonuses, more labour hours

  9. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Edmonton, AB
    Current Employee - Store Manager in Edmonton, AB

    I have been working at Starbucks full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good wage and work life balance. Benifits and stock options were great. Great team environment. Was able to travel around North America for conferences and training.

    Cons

    lots of change. Low wage for baristas. Was hard to get support from regional office when needed.

  10. Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    free beverages 30 min before during and 30 min after shift

    Cons

    over worked and under appreciated

    Advice to Management

    pay your employees what they deserve for the work they perform. it is expected that we do managerial work while being payed as a general laborer.

  11. I worked at Starbucks for 2 years, in 2 stores (and maybe 3 others during training), I enjoyed quite a bit of the job, b

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Montreal, QC
    Former Employee - Store Manager in Montreal, QC

    I worked at Starbucks full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I enjoyed the groups I worked with.
    Benefits were amazing.
    Good balance of regulars and new customers to give your day a change from being monotonous.

    Cons

    The constantly changing schedule.
    New product training before the old one was completely ready.
    Clopens

    Advice to Management

    Allow an assistant manger position in more stores, the isn't necessarily on track to becoming a store manager so quickly.

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