Staples Reviews

Updated 16 April, 2015
39 reviews filtered by
  • Atlanta, GA, US Area (US)
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2.1
39 Reviews
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Staples Chairman and CEO Ron Sargent
Ron Sargent
21 Ratings

39 Employee Reviews

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  1. Started in 1997 as order processor, then customer, trans admin and receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Lead in Austell, GA (US)
    Former Employee - Customer Service Lead in Austell, GA (US)

    I worked at Staples full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy going team players, keeping CSR in the loop with sales to increase profits

    Cons

    Very few employers with attitude but that is everywhere you go

    Advice to Management

    Best place I ever worked at.

  2. General manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Atlanta, GA (US)
    Current Employee - General Manager in Atlanta, GA (US)

    I have been working at Staples full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Build business relationships with BDP and b2b customers as well as benefits for full time employees. Part-time flexability available for department associates.

    Cons

    Poor upper management, direction and priorities change on a weekly basis. No connection to many of its other services like kiosk or staples advantage which put you in a bad situation with customers on a daily basis. Way too many processes for the same actions very repeatitive, without any clear result. Very disorganized as far as goals or potential to move up. Recently changed staffing model and recruit much lower quality of candidates than in the past.

    Advice to Management

    Best of luck with the merger, focus ofn associates and doing right by them, they are a direct result of what you can achieve. If you are constantly degrading and belittling your part timers which make up most of your building that will be the type of result you get.

  3. Micromanaged, unclear direction, inconsistent program rollouts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staples General Manager in Atlanta, GA (US)
    Former Employee - Staples General Manager in Atlanta, GA (US)

    I worked at Staples full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are good for full time only, available to any full time after 90 days. Somewhat standard. Flexible scheduling available to part time associates

    Cons

    As a GM I was advised to do many unethical things in regards to part time associates and "managing out" people at their discretion. Poor leadership/upper management direction resulting in a bit of chaos. Priorities change weekly, severely misappropriating funds away for stores to push omni/online division directly effecting customer satisfaction. HR department is a joke, scared of their own shadow repeatedly direct managers to go against policy when it's to their benefit.

    Advice to Management

    Figure out a direction and stick with it, do not under value your associates or managers. Figure out how to properly run a HR department, emails get lost between your "business partners", dedicate a business partner to give better direction.

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  5. Helpful (1)

    Things to be mindful of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EasyTech Associate in Lithonia, GA (US)
    Former Employee - EasyTech Associate in Lithonia, GA (US)

    I worked at Staples

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Paid weekly
    Store closes at 9

    Cons

    Dealing with management
    Sometimes unruly customers
    Pressure for sales goals

    Advice to Management

    Better wages
    Be more respectful to workers and customers

  6. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in Lithia Springs, GA (US)
    Current Employee - Driver in Lithia Springs, GA (US)

    I have been working at Staples full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay great shifts company picnics weekly pay

    Cons

    No room for advancement points system unfair

    Advice to Management

    Listen to employees suggestions

  7. Bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Team Supervisor in McDonough, GA (US)
    Current Employee - Full Time Team Supervisor in McDonough, GA (US)

    I have been working at Staples full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The hours the store is open

    Cons

    Not enough emplyoees, not enough hours, lack of leadership, high turn around

    Advice to Management

    Learn better management skills

  8. A company that has many solutions for its customers but does not have streamlined processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Consultant in Atlanta, GA (US)
    Current Employee - Business Development Consultant in Atlanta, GA (US)

    I have been working at Staples full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Independence, large recognizable company, benefits

    Cons

    Commission is based on margins and is very sub par, hardly anyone hits bonuses, company does not expect any accounts to leave as far as rolling quota continues to increase. Very easy to get behind and not be able to catch up. Have to rely heavily on other departments for pricing of mid size opportunities.

    Advice to Management

    Attrition should be part of sales quota. Bonuses should have a higher percentage of employees hitting them.

  9. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Dallas, GA (US)
    Current Employee - Clerk in Dallas, GA (US)

    I have been working at Staples

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    free coffee is a huge pro

    Cons

    No coffee stirers is a huge con

    Advice to Management

    you are great

  10. Helpful (2)

    Worst Christmas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Team Supervisor in Alpharetta, GA (US)
    Current Employee - Full Time Team Supervisor in Alpharetta, GA (US)

    I have been working at Staples full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You never have to worry about overtime in any position other that General Manager.

    Cons

    With several branches of services being out sourced it was very difficult to handle matters in a timely manner. The turn over rate is embarrassing to the point where customers notice the amount of new employees..

    Advice to Management

    Thanking team members goes a long way. I think the company would benefit from having more "leaders" and less "bosses"

  11. Helpful (1)

    Staples

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Supply Associate in Marietta, GA (US)
    Current Employee - Office Supply Associate in Marietta, GA (US)

    I have been working at Staples part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    NONE only 10% discount unless your in management

    Cons

    ALOT TOO MANY TO MENTION

    Advice to Management

    pay your associates more for the work they do

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