Southwest Airlines
4.2 of 5 389 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

4.2 389 reviews

                             

90% Approve of the CEO

Southwest Airlines Chairman, President & CEO Gary C. Kelly

Gary C. Kelly

(338 ratings)

87% of employees recommend this company to a friend
389 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great benefits - health care, flight benefits, 401K matching, etc"
    in 37 reviews
  • "Great benefits (medical, 401k match 9%, profit sharing, free standby travel),"
    in 30 reviews
Cons:
  • "Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful"
    in 19 reviews
  • "The flight benefits are great but with such low pay it's hard to really enjoy them"
    in 15 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Fun environment with little work

Anonymous Employee (Former Employee)

I worked at Southwest Airlines as an intern

ProsFree flights
Culture
Beer on Thursdays

ConsNot alot of actual work to do

Advice to Senior ManagementKeep up the great work. Everyone at the company seems really happy

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Strained employee-labor relations

Anonymous Employee (Former Employee)

I worked at Southwest Airlines

ProsGreat flight and health benefits. Friendly co-workers.

ConsNo work-life balance. Endless hours.

Advice to Senior ManagementBy not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

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Great place to work, very focused on the employee and keeping them happy.

Senior Manager Tech Ops Division (Current Employee)
Dallas, TX (US)

I have been working at Southwest Airlines full-time for more than 5 years

ProsFamily friendly, employee friendly, great benefits, great working environment, great co workers who care about others, will empower you to make choices, and will allow you to step outside your area of expertise and learn.

ConsManagement focus can sometimes be "Squirrel!" Always chasing after the latest and greatest lately. I realize we need to change, but look for the goal, rather than chasing 100 goals to see which one is right.

Advice to Senior ManagementAt the Director level and VP level, you are to absent. We never see you guys anymore.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great

Flight Attendant (Current Employee)
Atlanta, GA (US)

I have been working at Southwest Airlines full-time for more than 10 years

Prosvery employee oriented great place to work

Consnone great company just preparing for a great future

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company, Great Benefits, Super Company Culture

Systems Engineer (Former Employee)
Dallas, TX (US)

I worked at Southwest Airlines full-time for more than 10 years

ProsA well run company that is fiscally responsible, provides job security, great benefits, cares about its employees and tries to do the right thing for employees, customers and stockholders. Work life balance is good. Overall a great place to work.

ConsJust like any large corporation there is an abundance of office politics that can trip you up and cause you problems. Career advancement is there but requires a reliance on who you know and how brown your nose is. Reliance on contractors and consultants will be a problem in the long run.

Advice to Senior ManagementGet more feedback from line level employees. They are in the trenches everyday and can provide you with more insight that any report from a manager or director.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Best Internship Program!

Anonymous Employee (Former Employee)
Dallas, TX (US)

I worked at Southwest Airlines as an intern for less than a year

ProsThe people are awesome and they have great employee benefits

ConsThey have lost some of their unique and quirky personality traits

Yes, I would recommend this company to a friend

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Intern

Intern (Former Employee)
Dallas, TX (US)

I worked at Southwest Airlines full-time for less than a year

ProsFlight benefits and being incorporated into the team. Also, the intern program is just really wonderful in general!

ConsThe flight benefits have you looking forward to weekends!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Southwest Airlines is an amazing employer that cares for its employees.

Staffing Analyst (Current Employee)
Dallas, TX (US)

I have been working at Southwest Airlines full-time for more than 5 years

ProsWonderful people, amazing benefits, and a fun work environment.

ConsTechnology constraints seem to hold us back at times.

Advice to Senior ManagementContinue growth plan and invest in your technology.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Solid company

Technical Writer (Current Employee)
Dallas, TX (US)

I have been working at Southwest Airlines full-time for more than 5 years

ProsPhenomenal corporate culture; fun; professional; stable

ConsAdvancement, which is comes quick for many, isn't guaranteed for those who are solid/exceptional performers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Experience

Anonymous Employee (Current Employee)

I have been working at Southwest Airlines

ProsEveryone is always so friendly and willing to go above and beyond to help in any way!

ConsNo cons - Always a new work challenge every day!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Southwest Airlines reviews and ratings - including employee satisfaction and approval ratings for Southwest Airlines CEO Gary C. Kelly. All 389 reviews are posted anonymously by Southwest Airlines employees.