Southwest Airlines Reviews

Updated 18 April, 2015
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4.1
561 Reviews
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Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
444 Ratings

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)

Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Fun environment with little work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Southwest Airlines as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free flights
    Culture
    Beer on Thursdays

    Cons

    Not alot of actual work to do

    Advice to Management

    Keep up the great work. Everyone at the company seems really happy

  2. Strained employee-labor relations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to Management

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

    Southwest Airlines Response

    Mar 05, 2015Senior Specialist, Communications

    We have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect ... More

  3. csa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at Southwest Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome company good bennies, if you want a career thats amazing this is it !

    Cons

    It can be very stressful initial training and dealing with irregular operations. You can't be late ever it lets down everyone but this is also a pro. Not really many cons. You will be asked to work on days off and after your shift when needed.

    Advice to Management

    More Positive reinforcement for you agents, hire more help and hire people that really want to work at swa.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, friendly, great people, happy place

    Cons

    There is nothing negative to say

  6. Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Baltimore, MD (US)
    Former Employee - Flight Attendant in Baltimore, MD (US)

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing culture, co-workers, benefits!!!! The top airline to work for in the industry based on Southwest's contract alone.

    Cons

    You have to be willing to commute, if you do not live in your base city.

  7. Family & Dad (now ret) in Elite beginnings of SWA, and David as 1st Captain under Southwest Airlines, Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Captain Son in Houston, TX (US)
    Former Employee - Senior Captain Son in Houston, TX (US)

    I worked at Southwest Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendliest - Interest in COMMON || Flight crews Flying the worldwide skies since the beginning

    Cons

    Possibility of Not Taking risk Vs PPC rewards or lost...

    Advice to Management

    make flight, especially cross continejts comfortable and learn more about each of your flyers on each string - ask name? short talk?

  8. Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor in Dallas, TX (US)
    Current Employee - Instructor in Dallas, TX (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Industry Leader, 401K Match, Profit sharing

    Cons

    365 day a year operation, possible work on holidays/weekends

  9. Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Houston, TX (US)
    Current Employee - Flight Attendant in Houston, TX (US)

    I have been working at Southwest Airlines full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Being a flight attendant in general is a wonderful career. Working for Southwest Airlines is the best. Flexible schedule, positive peers, awesome benefits.

    Cons

    No cons working for Southwest

    Advice to Management

    Keep doing what you're doing

  10. Helpful (4)

    Best work culture I am have ever seen. Although that is mainly driven by the business side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Southwest Airlines as a contractor (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture is the greatest selling point. Process is still being evolved and no real difference between contractors and employees other than the obvious things such as flight benefits etc ...

    Cons

    If you are looking for FTE in Technology this might not be the place to start looking. Outsourcing from Technology seems to be the current plan.

    Advice to Management

    Don't forget what got you to the place that you are. The best culture means the having the best people. For many years Southwest seemed to have both, but it seems things maybe changing.

  11. HR CONTRACTOR

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fun company, free flights foy you and immediate family

    Cons

    Corporate HQ too far from home

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