Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated 31 October, 2014
Updated 31 October, 2014
477 Reviews
4.1
477 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
401 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 45 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun environment with little work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines as an intern

    Pros

    Free flights
    Culture
    Beer on Thursdays

    Cons

    Not alot of actual work to do

    Advice to ManagementAdvice

    Keep up the great work. Everyone at the company seems really happy

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strained employee-labor relations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to ManagementAdvice

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

  3. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Dallas, TX (US)
    Former Employee - Analyst in Dallas, TX (US)

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Nice opportunities and people to work with

    Cons

    Long term employees are defensive and not eager to learn from others' experiences

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The great benefits are why you're here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Denver, CO (US)
    Current Employee - CSA in Denver, CO (US)

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Unlimited flying, great insurance, dollar matching 401k, and most importantly you gain a second family.

    Cons

    You don't get much sleep since you would be working under a union and you could be working up to 70 hours a week if its super busy. There is also a 6 month probation to where you absolutely cannot be late to work or call in.

    Advice to ManagementAdvice

    They do not work for a union therefor they can be your worst nightmare at times

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Love it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Fly free and good culture

    Cons

    nothing at all - good place

  7.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX (US)
    Current Employee - Intern in Dallas, TX (US)

    I have been working at Southwest Airlines as an intern (less than an year)

    Pros

    Amazing company with great perks+ Monday party+ very friendly colleagues

    Cons

    less aggressive culture which makes you not sure about how far you can reach after 5 years

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The Best Airlines and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Oakland, CA (US)
    Current Employee - Flight Attendant in Oakland, CA (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    I've worked for SWA for 20 years as a Flight Attendant and still love my job. Perks... flying free, making my own schedule, having 18 days off a month, touring all the city's on layover's, making a decent salary and working with great people. Southwest Airlines is an outstanding company to work for.

    Cons

    Commuting. SWA does not have a crew base in L.A. so I commute to OAK and that can get a little stressful at times also being JA'd which means you think your finished for the day and your told you have to fly one more leg. And for New Flight Attendants working all the holidays and being based away from your family. But all this is just part of the job.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL (US)
    Current Employee - Flight Attendant in Chicago, IL (US)

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Company values
    Training
    Benefits
    Insurance
    Co-Workers
    Advancement opportutines within the company are always there.

    Cons

    Work-life balance can sometimes be a problem.
    upper management is difficult sometimes
    That's about it.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    LUV the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Specialist in Dallas, TX (US)
    Current Employee - Customer Relations Specialist in Dallas, TX (US)

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    At this Company I have felt valued as an Employee. The work hours are flexible. The benefits are FANTASTIC. The flight privileges are nice.

    Cons

    Nonrevenue travel is very hard since their load factors are so high. The company is very competitive and upward mobility is difficult

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Best Company
    Great Health/Medical Benefits
    Amazing travel benefits

    Cons

    Struggle with social life and work /demanding hours

    Recommends
    Positive Outlook
    Approves of CEO

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