Southwest Airlines

www.southwest.com

Southwest Airlines Reviews

Updated 29 January, 2015
Updated 29 January, 2015
522 Reviews
4.1
522 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
427 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun environment with little work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines as an intern

    Pros

    Free flights
    Culture
    Beer on Thursdays

    Cons

    Not alot of actual work to do

    Advice to ManagementAdvice

    Keep up the great work. Everyone at the company seems really happy

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strained employee-labor relations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to ManagementAdvice

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

  3.  

    Awesome so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in San Diego, CA (US)
    Current Employee - Ramp Agent in San Diego, CA (US)

    I have been working at Southwest Airlines

    Pros

    A solid company, room to advance, they embrace creativity and innovation, benefits and flexible work schedules with OT opportunities.

    Cons

    Haven't found any yet and I can't imagine I will find any that will send me running from this company. It has to many perks!

    Advice to ManagementAdvice

    Continue to lead by example!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Greatest Company in the World!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Southwest takes care of its People. Culture is amazing. Benefits are the best around.

    Cons

    Sometimes difficult to grow because it is so competitive.

    Advice to ManagementAdvice

    Keep doing what you are doing! It's the BEST!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It was a good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Like being active. I like talking career and goals with friends.

    Cons

    I won't have any challenges at all to learn

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company, great people, fun job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Always something different, new and exciting! Great people, great flexibility

    Cons

    Away from home alot; chance of irregular operations. Disgruntled customers when experiencing delays

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great flight benefits
    Awesome pay

    Cons

    I have no cons for this company

    Advice to ManagementAdvice

    Liked all my managers

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Flight Ops Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great people to work with and great experience developing a wide perspective of what the world of a professional pilot is like. Would recommend this to anyone who has the opportunity

    Cons

    I sometimes wished I could be involved more in different duties.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have been working at Southwest Airlines

    Pros

    Free flights, 401k match, profit sharing, awesome health benefits, fun organizational culture. Overall a fantastic company to work for.

    Cons

    Low pay, overtime, mandatory overtime, work weekends and holidays around the clock.

  11. 1 person found this helpful  

    Some of the best years of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dallas, TX (US)
    Current Employee - Ramp Agent in Dallas, TX (US)

    I have been working at Southwest Airlines

    Pros

    Flight benefits, coworkers, job opportunity. These are all benefits I enjoyed greatly while working at Southwest.

    Cons

    Long hours in sometimes unfavorable conditions. Otherwise, I didn't have too much of a problem with anything.

    Advice to ManagementAdvice

    Speak with your employees to get their insight in on things more frequently.

    Recommends
    Positive Outlook
    Approves of CEO

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