Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated 17 December, 2014
Updated 17 December, 2014
501 Reviews
4.1
501 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
416 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun environment with little work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines as an intern

    Pros

    Free flights
    Culture
    Beer on Thursdays

    Cons

    Not alot of actual work to do

    Advice to ManagementAdvice

    Keep up the great work. Everyone at the company seems really happy

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strained employee-labor relations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to ManagementAdvice

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

  3. 5 people found this helpful  

    Great Company - very low starting pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Denver, CO (US)
    Current Employee - Ramp Agent in Denver, CO (US)

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Managers and trainers are super people. Overall atmosphere is fun and inviting. Benefits are very strong.

    Cons

    Union reps are thugs who are an embarrassment to the company and the starting hourly pay is not good for the work you put in. Can't afford to travel nor can you get time off easily to go enjoy free flying.

    Advice to ManagementAdvice

    Sit in on the speech that the union reps give themes hire classes. Those guys bash management and cuss like drunk sailors.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Wonderful place to work.. 19 years+

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL (US)
    Current Employee - Flight Attendant in Chicago, IL (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Your coworkers, benefits, allowed to be yourself, job security, growth happening. Been here for 19 years and I still enjoy my job. Hope to have many more to come.

    Cons

    U work very hard when you are working. There is no slacking off but that's a good thing. Sometimes it's hard for upper management to listen to what's going on in the field but still love it here

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    A+

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great coworkers, culture, benefits, travel perks

    Cons

    Starting pay is low, however, there is a lot of room to advance

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Feel the LUV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications in Dallas, TX (US)
    Former Employee - Communications in Dallas, TX (US)

    I worked at Southwest Airlines full-time (more than 8 years)

    Pros

    - Flight Benefits
    - Amazing People that care about the brand and work hard
    - Customers love the brand too!
    - Growing company with a lot of new opportunities
    - Executives that actually care about you.
    - The company takes care of their people, from weddings to family deaths - my team always had my back.
    - Peanuts!

    Cons

    - Very large company so there are a lot of processes in place that slow things down.
    - A LOT OF MEETINGS, we had meetings about meetings.
    - Not a lot of growth opportunities within my department.
    - Path to leadership is challenging. There are a lot of very tenured leaders that do not impact much, yet have to be included on all decisions.
    - Very stressful at times, the airline industry is exciting...but wears on you after awhile.
    - Not very competitive pay.

    Advice to ManagementAdvice

    - Look for more opportunities to grow top talent.
    - Try harder to retain employees
    - Have a competitive maternity/family program.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    2 months on the job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Loving it so far! Benefits, pay, environment, opportunity for growth. Compared to other airlines this is apparently the one you want to work for and start a career.

    Cons

    If you're a new hire that means no senority. No weekends off. No senority means crappy late shifts.

    Advice to ManagementAdvice

    Spend a bit more time on on hands training rather than classroom work. That's the best way to learn.

  9.  

    LUV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Denver, CO (US)
    Current Employee - Flight Attendant in Denver, CO (US)

    I have been working at Southwest Airlines

    Pros

    Flexibility
    Fun at work
    Ability to do what is right for our Customers

    Cons

    The contracts dragging out......adding too many HDQ top heavy spots

    Advice to ManagementAdvice

    Let's just be done with these contracts already. It's making us look bad. Also please stop adding to the top. Too many chiefs

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    still good, but not like it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer)
    Current Employee - Airline Pilot (First Officer)

    I have been working at Southwest Airlines

    Pros

    Stable work, well paid, good benefits

    Cons

    too many layers of management are stifling all thinking and action at the levels closest to the problem

    Advice to ManagementAdvice

    reduce vps and mgmt. layers and return to empowering the person closest to the problem solve it

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    5 year SWA employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent
    Current Employee - Ramp Agent

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    I work the ramp and love being outdoors and the work out I get. The flexibility is great and if there is a seat the flight benefit is awesome.

    Cons

    The people can be cut throat. You have to watch your back with co-workers. The kool-aid only flows in Dallas. Its a wonderful job, its the people who are not. No union contracts are making people angry. We are well paid if you are a senior agents, most who have only graduated from high school. We get paid to sit in a breakroom with a tv for half our shifts.

    Advice to ManagementAdvice

    Bring back culture and address the bullying that goes on in the workfield.

    Recommends
    Positive Outlook
    Approves of CEO

Southwest Airlines Photos

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.