Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated 26 November, 2014
Updated 26 November, 2014
491 Reviews
4.1
491 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
410 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun environment with little work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines as an intern

    Pros

    Free flights
    Culture
    Beer on Thursdays

    Cons

    Not alot of actual work to do

    Advice to ManagementAdvice

    Keep up the great work. Everyone at the company seems really happy

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strained employee-labor relations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to ManagementAdvice

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

  3.  

    Number one out of eight Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain in Oakland, CA (US)
    Current Employee - Captain in Oakland, CA (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Family setting and Culture. Great people to work with. Airline takes great strides to treat employees and customers fairly and it shows with loyalty to the Airline.

    Cons

    No Cons. No first Class.

    Advice to ManagementAdvice

    Fair treatment of employees reaps tremendous returns.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great culture with a strong focus on values. Pace is a little slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Culture, people, leaders who care, benefits

    Cons

    slow pace, difficult to get promoted

    Advice to ManagementAdvice

    Keep the culture going

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Working with so many new people and personalites. Flight benefits. Great company. Great medical benefits. Great culture!

    Cons

    If you've never worked in the airline industry, you're going to see how rough it can be to work with people who are running late for their flights (which almost always feels like everyone is) and how mean they can be because they will take it out on you when it's not about you at all.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    simply AWESOME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time (less than an year)

    Pros

    BENEFITS, office culture is amazing

    Cons

    living on crash pad as reserve

    Advice to ManagementAdvice

    keep hiring

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines (more than 3 years)

    Pros

    Lots of opportunity to advance, great benefits, generally nice friendly employees

    Cons

    pay is low but actually highest in industry.

    Advice to ManagementAdvice

    keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awesome.. Best regional airline flying today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tampa, FL (US)
    Former Employee - Customer Service Agent in Tampa, FL (US)

    I worked at Southwest Airlines full-time (less than an year)

    Pros

    The culture is employees are the what makes the company great. Employees are respected and you are loved.." LUV airlines" isn't just a slogan. Employees are considered as owners and provides outstanding stock options. The history of the airline is unique and is based on mutual respect between employee/employer, and has carried through today.

    Cons

    I really had to dig deep to find a con. I suppose it would be the fact that they are a union company. Some may not see that as a con, but the company already gives everything the union would provide and then some. All fine and dandy except, sign with the union or not, the union dues still come out of your check

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    flight benefits 401k match nice employees

    Cons

    none all is very good

    Advice to ManagementAdvice

    doing good good job people

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    flight benefits, affordable medical, dental

    Cons

    beginning pay is very low

    Recommends
    Positive Outlook
    No opinion of CEO

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