Sony Online Entertainment

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Sony Online Entertainment Reviews

Updated 25 July, 2014
Updated 25 July, 2014
79 Reviews

2.6
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sony Online Entertainment President John Smedley
John Smedley
61 Ratings

Review Highlights

Pros
  • It's game development, so that's always a little more fun and laid back than other companies (in 7 reviews)

  • At least it's a fairly stable job that allows you to enjoy living in San Diego (in 7 reviews)


Cons
  • Upper management is too far removed from the actual development process to understand its huge flaws (in 11 reviews)

  • Senior management had no idea who you work (workflow) or some of the abuse you put up with dealing with customers (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Tester  in  San Diego, CA (US)
    Former Employee - QA Tester in San Diego, CA (US)

    Pros

    You are well-treated. Even as a contingent tester, you are invited to go to all the special outings with the team, and are fed during crunch time, and are even given one-on-ones with your supervisors. Additionally, it's a good way to get noticed by higher ups and move your way up the ranks.

    Cons

    The pay is not great. And sometimes it seems harder than it should be to get hired on from being a contingent employee, even if your work is outstanding. This has more to do with budgeting than anything else, but it is nonetheless a detriment.

    Also, get ready for A LOT of crunch time, as is standard in this industry.

    Advice to ManagementAdvice

    Keep your employees more well-informed. Feeling more connected encourages communication, which fosters good workflow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    great people, horrible middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master (Graveyard Shift)  in  San Diego, CA (US)
    Former Employee - Game Master (Graveyard Shift) in San Diego, CA (US)

    Pros

    this could be a great place to work if you are an excellent networker.

    Cons

    do not start in qa/cs these jobs go nowhere.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great People, Great Games

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people here are creative and excellent to work with. I loved my time there and would work there again if I were not in the wrong city. I felt that I was able to move up the ladder at SOE. Passion and drive are not frowned upon (at least not by the people I worked with). The upcoming games look excellent and I think only the sky is the limit for the company.

    Cons

    Sometimes the overall strategy can take a 2nd place to last minute ideas and changes that should be given more time to percolate. They have made some awful mistakes int he past, but I honestly believe they have learned from them and are on a better footing for the future than they were in the past.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    worked on the web design team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    really great benefits, medical etc. that also included things such as free life drawing classes for artists. Really fun projects and titles to work with. Got to work with other talented artists and devs. The web design management team at the time was supportive and not political at all. I'm not sure that I can say that about other departments.

    Cons

    the design team needed more power to run their department and sometimes marketing would be allowed to run design projects badly. On my way out though it looked like this was less and less the case.

    They were a little slow to embrace changing web technology and we would still get hampered by having to do things like make sure all projects worked in IE6 and this was in 2008.

    They definitely need to trim their losing titles and get some better products out.

    Definitely bureaucratic at times.

    Advice to ManagementAdvice

    don't let bad management stay too long. All in all though great people, great work, great resources and a talented team. I did see some promising titles just sink after a lot of hard work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Employees are NOT NPCs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  San Diego, CA (US)
    Former Employee - Senior Software Engineer in San Diego, CA (US)

    Pros

    The people at SOE are so creative. Working with the game designers and the artists was quite a kick.

    Cons

    The team I worked on pretty much ran on long hours, insane deadlines, and incompetent incomprehensible management. The throw the phrase "crunch time" around like it's breakfast cereal, then take off on their own multi-week vacations.

    Advice to ManagementAdvice

    Hire some? Consider replacing most of your directors and all of your VPs with someone who actually knows and/or cares that SOE is a BUSINESS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Okay start, but don't stick around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Designer  in  San Diego, CA (US)
    Current Employee - Game Designer in San Diego, CA (US)

    Pros

    It's pretty easy to get an entry level job
    You have a decent chance of getting an apprenticeship for code/design/art/sound
    It's pretty laid back

    Cons

    Management has absolutely no clue who's good and who's bad
    Takes forever to get promoted, if you do
    Nepotism rules all, so playing politics is better than being good at your job
    Be ready to be micromanaged to the teeth

    Advice to ManagementAdvice

    Find some way to figure out how to judge your employees properly. Nobody likes to see someone with less experience and less talent get promoted while they are stuck stagnant because someone doesn't like them for whatever reason.

    Remove the nepotism and judge based on performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A great company to work for and great mentors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Environment Artist  in  San Diego, CA (US)
    Former Employee - Environment Artist in San Diego, CA (US)

    Pros

    As an intern, it is a very friendly environment to experience the life of a game artist. The people you work for and with are fun to be around and you can tell they love what they do. It is an all around creative environment where any kind of game artist can be inspired and learn important industry skills.

    Cons

    Hardly any cons. Sometimes the break room was out of a particular kind of tea or coffee, but this is bad only if you're picky.

    Advice to ManagementAdvice

    Keep doing what you are doing. Whatever it is it seems to be working.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Good start, but probably nowhere you'd want to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Tester  in  San Diego, CA (US)
    Current Employee - QA Tester in San Diego, CA (US)

    Pros

    SOE is a good start to the gaming industry through their internship programs. They also seem to keep their contract workers and hire them on full-time. They provide decent project completion bonuses for the big ones, and direct management cares about their workers.

    Cons

    Certain pet projects of upper management wind up having fairly significant changes demanded left and right - even on a friday afternoon the weekend before a beta launch. There seems to be a consensus among some employees that upper management makes very questionable decisions, particularly in regards to priorities. Too often, there would be a demand for a feature that imposed significant code change which would put the project months off schedule, and yet we'd be expected to somehow keep the schedule regardless.

    Advice to ManagementAdvice

    Make the marketing department talk to developers and qa before they announce upcoming features and release dates. Some features they think aren't much require significant code change and provide a long stressful hassle for the development and qa teams that could be avoided, or at least improved, by better communication.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    SOE opened up many doors but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing and Technical Customer Support  in  San Diego, CA (US)
    Current Employee - Billing and Technical Customer Support in San Diego, CA (US)

    Pros

    Swag, Perks, E3 and Fan Faire

    Cons

    Launch Days, Upper Management and lack of a decent break room.

    Advice to ManagementAdvice

    For starters it helps to know your employee’s by first name or last instead of referring to them by the project they worked on Smed. Also it seems a lot of people at SOE made promise they never intended to keep from games credits to future job openings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Overall, a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Artist
    Current Employee - Artist

    Pros

    The bottom line for upper management is to make good games, retain people over the long haul and provide them with a good way to make a living. They try to make it a fun place to work, and encourage life balance. Yes, making money is important to them, but money is a means to an end. They are loyal to employees as much as practicality will allow. They don't lay people off unless they have to.

    Cons

    The company has been struggling over the last few years. The games are often too confusing and complex for the general public. The last couple of games were very expensive and did not do as well as expected. They haven't found a way to make a good profit under the new free-to-play business model. Company morale is currently low.

    Recommends
    Positive Outlook
    Approves of CEO

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