Social Security Administration
3.2 of 5 170 reviews
www.ssa.gov Baltimore, MD 5000+ Employees

Social Security Administration Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

3.2 170 reviews

                             

71% Approve of the CEO

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Carolyn W. Colvin

(17 ratings)

58% of employees recommend this company to a friend
170 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work life balance is great if you don't care about salary"
    in 14 reviews
  • "Flexible work schedule, good benefits, encouraged to be proactive and find efficient solutions with minimal resources"
    in 13 reviews
Cons:
  • "500 (I don't understand the arguments that federal employees make out better than private sector"
    in 6 reviews
  • "Budget Issues cut my position after being informed it would continue for a year"
    in 5 reviews
  • Show more review highlights

Reviews

 

Good

Anonymous Employee (Current Employee)

I have been working at Social Security Administration

ProsOkay atmosphere and okay management

Conspay is not as competitive

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2 people found this helpful  

Challenging work is there if you look for it

Anonymous Employee (Current Employee)

I have been working at Social Security Administration

ProsNo shortage of work to do. Training is actually very good.

ConsInfrastructure slow to react. Technology is a bit dated and some workers simply incompetent or don't care about their jobs.

Advice to Senior ManagementFind ways to empower the employees that care so they can move the agency forward.

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Good Overall Experience.

Contact Representative (Former Employee)
Wilkes-Barre, PA (US)

I worked at Social Security Administration full-time for more than a year

ProsExcellent work-life balance. Good pay for level of responsibility. Superiors are generally helpful. Good benefits.

ConsDealing with angry customers during high call volumes.

Yes, I would recommend this company to a friend

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  • No Opinion of CEO

 

Flexible Job, good benefits

Attorney Advisor (Former Employee)
Falls Church, VA (US)

I worked at Social Security Administration full-time for more than a year

ProsThe attorney adviser position is flexible, with manageable production requirements. Also, an opportunity to work at home twice a week.

ConsNon attorney supervisors seem to manage from power trips.

Advice to Senior ManagementAcknowledge the productivity of attorneys tat are unable to close their own cases.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Lower wages for higher work/life balance.

Anonymous Employee (Current Employee)

I have been working at Social Security Administration full-time

ProsLaid back environment.
Easy to take leave as needed.
Friendly employees.

ConsPromotional opportunity is weak. Advancement becomes increasingly political at higher levels (> 12) of the GS pay scale.

Advice to Senior ManagementHold employees accountable for results and promote those that deliver consistently.

No, I would not recommend this company to a friend

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1 person found this helpful  

Decent place to work, however, very monotonous and thankless.

Anonymous Employee (Former Employee)
Baltimore, MD (US)

I worked at Social Security Administration full-time for more than 3 years

ProsJob Security, Overtime (When available), Vacation time.

ConsFavoritism, Office Politics, Easy to get trapped into your position track, Difficult to break into other facets of the agency.

No, I would not recommend this company to a friend

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1 person found this helpful  

claims representative

Claims Representative (Current Employee)

I have been working at Social Security Administration full-time for more than 10 years

Prosgreat benefits, good pay, hours are great

Conspoor working conditions. it's numbers, numbers, numbers. never enough hours for the demand of what is being asked of you.

Advice to Senior Managementget in touch with reality!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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SSA

Social Insurance Specialist (Current Employee)
Chicago, IL (US)

I have been working at Social Security Administration full-time for more than 3 years

ProsFlexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours

ConsTuition reimbursement is nonexistent, travel opportunities are limited.

Yes, I would recommend this company to a friend

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I would refer people to work here.

Contact Representative (Current Employee)
Chicago, IL (US)

I have been working at Social Security Administration full-time for more than 3 years

ProsGreat benefits, decent salary, job security, 8 hr work days, and flex time. People often complain at my job about everything, but as long as you work hard, be grateful, and keep to yourself, you will have no problems.

ConsPromotions are hard to come by because of budget issues.

Yes, I would recommend this company to a friend

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Family friendly job, but very limited opportunities

IT Specialist (Current Employee)
Baltimore, MD (US)

I have been working at Social Security Administration full-time for more than 10 years

ProsSSA is flexible when you need time for family. It's an easy drive to work, the salary is decent and the buildings are now modern.

ConsThere is little chance for advancement. We were recently told they are top heavy, so don't expect any promotions. They are filling existing positions with anyone that already has that grade, whether qualified or not. If a job is posted, it is usually restricted to the current staff or immediate component, so there are very limited opportunities. They are also starting to downgrade positions (same work, but lower grade). Also, people brought in mid-career 10 years ago to gain the industry knowledge and replace the baby boomers, are now overlooked for promotions and new assignments.

Advice to Senior ManagementYou need to let employees apply across components. If you value the inter-component knowledge that is required on every posting, why promote people who have only worked in one area or have limited knowledge. Astrue (former comm.) was wrong when he said a manager doesn't have to know what they're managing. They also don't know what's falling through the cracks. Last, get rid of the SSA-45, used to apply for jobs since the 70's. Use a resume, like professional agencies.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Social Security Administration reviews and ratings - including employee satisfaction and approval ratings for Social Security Administration CEO Carolyn W. Colvin. All 170 reviews are posted anonymously by Social Security Administration employees.