Social Security Administration

www.ssa.gov
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Social Security Administration Reviews

Updated 22 February, 2015
Updated 22 February, 2015
246 Reviews
3.0
246 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
40 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 11 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 7 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Okay atmosphere and okay management

    Cons

    pay is not as competitive

  2.  

    Stable government career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Richmond, CA (US)
    Current Employee - Contact Representative in Richmond, CA (US)

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    Excellent training and great career advancement. The entry- level pay is rather low, but raises are automatic each year.

    Cons

    Chain of command structure is alive and well.

    Advice to ManagementAdvice

    Don't micro-manage.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Lots of people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Hqoûl el Mehdi (Lebanon)
    Current Employee - Team Leader in Hqoûl el Mehdi (Lebanon)

    I have been working at Social Security Administration full-time (more than 10 years)

    Pros

    There are some really smart and hard-working people at SSA.

    Cons

    The are some really lazy people at SSA.

    Advice to ManagementAdvice

    Retire already.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It's a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Career advancement, convenient and employee oriented

    Cons

    Cubicles are very dull and the building is a bit gloomy

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful place to be

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Training Consultant in Woodlawn, MD (US)
    Former Contractor - Training Consultant in Woodlawn, MD (US)

    I worked at Social Security Administration as a contractor (more than 8 years)

    Pros

    Great atmosphere, people come here to work and stay.
    People leave to work at other agencies, and they come back to SSA.

    Cons

    Huge parking lot but lots of parking, a building you can take a 2 hour walk inside.

    Don't expect an intimate place where you know everybody, this place is huge!

    Advice to ManagementAdvice

    Keep doing what you are doing, this is a great place to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    SSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Authorizer in New York, NY (US)
    Current Employee - Benefit Authorizer in New York, NY (US)

    I have been working at Social Security Administration full-time (less than a year)

    Pros

    very flexible hours and great benefits

    Cons

    I have not really discovered yet

    Advice to ManagementAdvice

    they care about employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Management issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Job security, work hours, some good people

    Cons

    horrible commute, management was pushy, employees were complainers and bossy

    Advice to ManagementAdvice

    every one at the job tried to be a boss. Put people in there place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Expect the worst here, and maybe then you will like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Daly City, CA (US)
    Former Employee - Claims Representative in Daly City, CA (US)

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    • Reasonable salary (on the lower end of average)
    • Somewhat flexible hours

    Cons

    • Management training issues
    • Issues with bias, favoritism, nepotism - mostly with management
    • Employee's lacking basic skills like spelling, many employees never got a college degree
    • Mostly Christian staff, religious favoritism - mostly by employees
    • Outdated computer system
    • Outdated software
    • Desperately need for staff user experience/interface designers at the Baltimore office
    • Salary caps off, no room to grow
    • Employee's with a lot of personal issues (that they bring to work)
    • Bureaucracy, it is not for everyone
    • No praise, no support from management
    • No tele-commuting
    • Lots of sick people in the office (you will get sick often)
    • Stressful situations with customers/clients, sometimes management will not support you as the employee

    Advice to ManagementAdvice

    Thank your employees that do a good job, remind people why they want to work here daily (because it is a stressful job). Support your employees for career growth and happiness at their jobs. Pressure for better computer software or fix the bugs in the existing software - way too many issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good intro to Government job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Wilkes-Barre, PA (US)
    Former Employee - Customer Service Technician in Wilkes-Barre, PA (US)

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    Every job has stress, but this was one of my least stressful. You learn to plan for your future by acquiring knowledge on SSA programs. You have a feeling of accomplishment when you help others. Good pay and benefits. No weekend work, which is a big pro.

    Cons

    Sometimes the people you are trying to help are not well mentally or are just upset and you are going to take the brunt of it. Government work is governed by rules, policies, and regulations; not always by common sense.

    Advice to ManagementAdvice

    Be more personable and less robotic.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great Company to Work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern in Minden, LA (US)
    Former Employee - Student Intern in Minden, LA (US)

    I worked at Social Security Administration

    Pros

    Laid back atmosphere and steady flow of work. Great benefits such as PTO and sick leave allowances.

    Cons

    More of the work is moving to computer database, but there is still alot of paperwork to your job. Work hours have also been cut.

    Advice to ManagementAdvice

    Great management!

    Recommends
    Positive Outlook
    Approves of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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