Sobeys Reviews

Updated 14 September, 2014
Updated 14 September, 2014
137 Reviews
3.3
137 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sobeys President and CEO Marc Poulin
Marc Poulin
33 Ratings

Review Highlights

Pros
  • friendly environment, flexible hours, clean (in 9 reviews)

  • Great team, good work environment (in 9 reviews)


Cons
  • no employee discounts, it would be nice to have a (in 8 reviews)

  • Sobeys does not offer enough full-time positions, they avoid hiring (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very well organized company, but prices are expensive.

    Current Employee - Produce Clerk  in  Ottawa, ON
    Current Employee - Produce Clerk in Ottawa, ON

    I have been working at Sobeys part-time for more than a year

    Pros

    Friendly staff, regular hours, flexible schedule.

    Cons

    a lot of night and weekend hours. Good for students or part-time work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Place holder while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seafood Clerk  in  Halifax, NS
    Current Employee - Seafood Clerk in Halifax, NS

    I have been working at Sobeys part-time for more than 3 years

    Pros

    Co-workers were great, worked here while a student.

    Cons

    Workplace drama, seems to happen no matter what store. Sometimes even centered around dept. managers.

    Advice to ManagementAdvice

    Performance based salary review would be amazing. What motivation do I get to actually clean the coolers, do temp checks, try and upsell product, when there's no consequence if I dont and no benefit if I do? I'm done college now though, and make double that wage, maybe the low pay was good motivation to get me outta there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Beneficial experiences, can be stressful and gives you a real look at the world in which we live today...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Cashier  in  Ottawa, ON
    Current Employee - Customer Service Representative/Cashier in Ottawa, ON

    I have been working at Sobeys part-time for more than a year

    Pros

    -Depending on what department you are in (I am in the front-end as a customer service clerk/cashier), school life can be accommodated
    -Benefits after 1000 hours of work for both full-time and part-time employees
    -0.5 cent raise in Ontario for every 500 hours worked
    -Paid and unpaid breaks
    -Sometimes you get a free lunch or free snacks
    -Always something new to learn
    -The uniform could be a lot worse
    -Lots of good managers but a few that are on a power trip
    -Lots of other little benefits, etc (that can be found in the employee handbook, probably accessible online as well)
    -Gain life experience and skills that will further your your career/work life and inspire you to pursue higher education, because you realize that most people who work in grocery stores ultimately hates their life and tends to take it out on other employees because they have no one else to talk down to, so that they can feel good about themselves

    Cons

    -No say about the amount of hours you get whether it be a little or a lot (hours gets cut a lot with no notification or word from management

    -Management does not value the few workers there who wants full-time hours and are reliable and trustworthy to show up on time and do their jobs, instead they rather keep everyone part-time and have everything done half-way

    -Not being "allowed" to have a drink with you at the cash (water bottle)

    -Not allowed to wear nail polish, despite the fact that cashiers are touching money all day, one of the dirtiest things on this earth, but no no, nail polish is not allowed because they do not want their cashiers to look well groomed and manicured, instead they should have ragged nails that shows dirt under neath because of the constant touching of various items

    -Management does not hire professional cleaners to clean the store, instead they expect employees to clean the store, and while I am not saying employees would not do a good job, there is only so much that an employee can do with a mop, bucket and some paper towel, in comparison to what an actual cleaning company with professional and adequate tools could do. And in turn the store is always constantly failing audits due to lack of "cleanliness" around the store

    -Management is constantly hiring high-school kids (so the company can save a few dollars, I am assuming) who does not know the value of a job, these kids constantly quit with out giving any notice, and constantly leaves one or many department short staffed. Every few months there is a frenzy of hiring new people, training new people, having to give new uniform to these people and have them quit because of the lack of hours, due to the fact that management always over hires when they rehire again, so everyone's hours gets cuts to accommodate the newbies who leave anyways, and the cycle repeats itself constantly

    -Working the Customer Services desk has many more responsibilities than doing just cashier (selling and redeeming lottery tickets (sometimes as many as 50 tickets per customer), listening to and dealing with customer's complaints as the come in to the store to do returns and refunds, answering and forwarding phone calls that comes to the store (the store does not have automated answering system, someone always answers right away), dealing with customers coming into the store with questions and special needs and need for special assistance, renting out rug doctor machines, booking and logging of the community room for customers, writing rain checks, doing store announcements for on sale items, etc. and on top of that still being a regular cash check out that serves just as many customers as a regular cash check out. Yet there is NO DIFFERENCE IN PAY FOR employee despite the fact that the CUSTOMER SERVICE CLERK does so much more.

    -Store policies has lots of stupid rules and requirements, for instance a person can return something to the store without a receipt and as long as we carry the item we will refund the the amount, on to a gift card that they can use in the store or at other stores owned by Sobeys. Working at the customer service desk you have to deal with people trying to scam the store regularly, and repeat customers who return stuff to the store that they bought else where because of this incredibly stupid no receipt policies

    -Store does not ever reduce perishables in order to look like a "high-class" store and therefore has lots of food in the bakery, produce and meat department go to waste.

    Advice to ManagementAdvice

    -Happy employees make for return customers
    -Stand behind your employees and at least pretend that you care about them
    -Stop giving customers all the rights
    -Do more surprise audits
    -Make it easier to transfer into another department within the store
    -Offer "camping" periods where other employees switch departments so they can educate themselves about what the other does and can appreciate and understand the different levels of service that occurs within a store
    -Take the time to talk to floor employees as they are they ones that interact with the customers more than any other employees in the store and they are the ones that influences whether a customer will shop there or not
    -Better pay for Front-End staff and cashier as they are the ones that deal with all the crap, it's easier for people to pretend to be happy when they aren't just living pay check to pay check

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Edmonton, AB
    Current Employee - Assistant Manager in Edmonton, AB

    I have been working at Sobeys full-time for more than 8 years

    Pros

    Freedom to give both negative and positive opinions to management.

    Cons

    Lack of communications from head office

    Advice to ManagementAdvice

    Communicate with your stores and employees. They are who keep you going

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sobeys full-time for more than 10 years

    Pros

    Great benefits and salary great coworkers

    Cons

    Too much red tape day to day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    An excellent student job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Courtesy Clerk  in  Edmonton, AB
    Current Employee - Courtesy Clerk in Edmonton, AB

    I have been working at Sobeys part-time for less than a year

    Pros

    As a student, this job couldn't be much more idealistic. During the 10 month long school year, I'm able to squeeze in about 12-15 hours per week, and these hours are very flexible. At $10 per hour, and no bills to pay, it's a pretty sick deal. Because I am still a student, I was hired on a what they call a "courtesy clerk." While this position consists primarily of grocery bagging and cart-collecting, we do get opportunities for other things as well, like helping out in the other departments. I feel this is really great as it provides you the opportunity to have a little taste of everything that there is to do in the store. On top of this, Sobeys is very environmentally friendly, as well as values locally produced goods, as I'm sure we all appreciate. Just to re-cap:
    -Flexible hours
    -Average $550/month
    -Career opportunities
    -Environmentally friendly
    -Encourages buying locally produced goods

    Cons

    At Sobeys, we are required to work 1000 hours before we receive a $1 raise. If you work 30 hours per week all year long, this can be accomplished within a year. However most students (myself included) won't exceed 15 hours in a school week. This, in combination with 30 hour weeks during the summer only equates to 840 hours. Personally, I understand it taking anywhere from 12-18 months to see my first raise. Others, however, might find it slightly discouraging to have to wait so long. The only other thing I could really think of is the constant hiring on of new employees. This is probably the only aspect of working here that really perturbs me. It's like a whole new set of faces every week I'm in. Now, I'm not against meeting some new people, but this is overkill. When they hire on as many employees as they do, and refuse to put people on for full-time, they are forced to cut people's hours. So instead of being able to reach my 30 hours per week, I normally end up seeing about 20-24 of these hours. Just to re-cap:
    -Lots of time required to see a raise
    -Hours cut frequently due to constant employment of new staff

    Advice to ManagementAdvice

    The only sincere complaint I have is my hours being cut so much due to the constant hiring on of new staff. Other than that, everything is going pretty well. Thanks for reading this.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    First Job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli Clerk
    Former Employee - Deli Clerk

    I worked at Sobeys full-time for more than a year

    Pros

    Staff is nice, clients are nice... was a good first job and gave me skills to deal properly with the public

    Cons

    Difficult to move up and branch out from where you started

    Recommends
    No opinion of CEO
  9.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sobeys part-time

    Pros

    Sobeys has very good benefits for part time employees.

    Cons

    There is not many education opportunities.

    Approves of CEO
  10.  

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sobeys

    Pros

    Great team, good work environment

    Cons

    Hours and shifts not too flexible.

  11.  

    good canadian company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sobeys full-time

    Pros

    great working atmosphere, work life balance, progress opportunity

    Cons

    not the best in terms of financial benefits especially in lower positions

    Recommends
    Positive Outlook
    Approves of CEO

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