Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com
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Sleep Number by Select Comfort Reviews

Updated 10 September, 2014
Updated 10 September, 2014
146 Reviews
2.8
146 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
64 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 16 reviews)

  • Flexibility in work/life balance depending on what area of the company you are in (in 7 reviews)


Cons
  • Horrible upper management starting with District Managers (in 14 reviews)

  • Upper management not in touch with sales people (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great for a while, exhausting in the long run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    Low stress with customer contact. Work life balance is fairly reasonable. Pay is very good if you perform. Great benefits, good communication structure.

    Cons

    All blame goes to retail front line. Not the mismanagement of corporate or bad corporate ideas. Also, goals are unrealistic at times for stores.

    Advice to ManagementAdvice

    Great company to work for, but there needs to be less micromanaging at the store level.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Plymouth, MN (US)
    Former Employee - Customer Service Representative in Plymouth, MN (US)

    I worked at Sleep Number by Select Comfort full-time for more than a year

    Pros

    The employee discount and a few coworkers.

    Cons

    This is the absolute worst customer service job I have ever experienced. They have the most ridiculous attendance policy I have ever seen. I saw people getting fired for getting in an accident on the way to work. The turnover is incredible. People get fired and storm out every day. There were also people crying at their desks and having panic attacks once a week. They never got the staffing right and we were slammed by constant calls. The entire year I worked there I was terrified of getting in an accident and being fired. almost impossible to take time off without it counting against you. Supervisors are either clueless or in meetings constantly. The only time anyone acknowledges your presence is when they are telling you about something you did wrong. The pay was low and I never saw a cent of the supposed bonuses. Terrible. One of the worst years of my life. I felt like worse than a faceless number.

    Advice to ManagementAdvice

    Step down. You need to be replaced by someone who knows how to treat their employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    May 20, 2014Human Capital

    Thank you for spending the time to provide your comments. Your review has been shared with the appropriate parties and will be considered as we review our policies and procedures in the Relationship ... More

  3.  

    Good opportunities for those willing to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Plymouth, MN (US)
    Current Employee - Customer Service Associate in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    Opportunity for growth and advancement

    Cons

    Executive leaders don't listen to the feedback of customer facing employees

    Advice to ManagementAdvice

    Listen!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Wish I could give zero stars.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Number by Select Comfort

    Pros

    Compensation. The bed is worth the money. My direct manager is the only person who had any idea what was going on.

    Cons

    This company is blinded by the benefits of their product. Management has no time for anyone but themselves. It's a rat race that pays no mind to the people actually bringing ideas to the table, and then upper management takes all the credit. Turn around times are ridiculously short. It's pitiful. A toxic work environment that no one should have to endure.

    Advice to ManagementAdvice

    Pay attention to your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Need to be a more employee friendly company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional  in  New York, NY (US)
    Former Employee - Sleep Professional in New York, NY (US)

    I worked at Sleep Number by Select Comfort full-time for more than 5 years

    Pros

    For the most part t was an enjoyable experience, people bought the product and it was easy to sell. The people were great and made a lot of friends

    Cons

    Unrealistically high goals, beds and accessories which are made in China are severely over priced. Weak leadership in my district and individual people do not get recognized at all. Only the store(s) within the district that out performs the others get any recognition.

    Advice to ManagementAdvice

    To the district manager, you need to keep in mind that although policies are in place you are dealing with people and not just a number. The delivery service they use has cost many a Sleep Professional their deals by over promising and not delivering

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Asheville, NC (US)
    Former Employee - Store Manager in Asheville, NC (US)

    I worked at Sleep Number by Select Comfort full-time for more than 5 years

    Pros

    Helping people get a better nights sleep

    Cons

    The corporate side of the business does not care about what is happening at a store level. Retail hours. Most of the stores are in malls.

    Advice to ManagementAdvice

    Felt I was walking on egg shells the 7 yrs I was there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Oversold position, unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Plymouth, MN (US)
    Former Employee - Customer Service Agent in Plymouth, MN (US)

    I worked at Sleep Number by Select Comfort full-time for less than a year

    Pros

    Trained with exceptional customer service principles, excellent products.

    Cons

    Stats for agents way out of line along with expectations of complicated and technical and system knowledge for all products since company began. 'Help line' dishes attitude and scolds agents, very demotivating and unproductive.

    Advice to ManagementAdvice

    Position was oversold apparently to get higher caliber agents. Leadership is defensive and doesn't listen to feedback. What started as a great opportunity quickly melted down into a waste of time. Agents have extreme accountability, poor resources. Expectations way out of balance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator
    Former Employee - Project Coordinator

    I worked at Sleep Number by Select Comfort as a contractor for less than a year

    Pros

    I really enjoyed the people I worked with and the projects I worked on.

    Cons

    I didn't see anything negative while I worked there; I don't have any cons to give.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Irmo, SC (US)
    Former Employee - Anonymous Employee in Irmo, SC (US)

    I worked at Sleep Number by Select Comfort full-time for more than 10 years

    Pros

    First of all, the product is great. I have and always will be a fan of the Sleep Number bed. The company itself has a great management team who encourages employees to do their best and promote them based off of their strengths. I personally wouldn't be where I'm at if it wasn't for my 10+ years with this organization. They are well structured throughout, offer great benefits, and offer very competitive pay as well.

    Cons

    There's not many to list. It can be difficult to move up within the manufacturing facilities due to the overall lack of staff positions, which is to be expected with any company.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Mar 14, 2014Human Capital

    Thank you for your review. It is great to read your positive feelings towards Sleep Number, and thank you for spending 10 years with us!

  11.  

    Management Heart in the Right Place, but Poor Execution

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time for more than a year

    Pros

    Still has a small company feel even with steady growth. Product innovation is highly encouraged.

    Cons

    Limited opportunity for movement.
    R&D time seems too rushed.

    Positive Outlook

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