Sleep Number by Select Comfort Reviews

Updated 23 April, 2015
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  1. Incredible opportunity from sales professional on up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As a store manager I've been able to recruit and train a highly motivated, well compensated team. They all have nice new cars, great homes and lives. I support my family, am active in my church and children's schools. How many retail managers can actually say the have a quality life away from the store? I can!

    Cons

    Vital to be good at managing money. Income is great, but not the same each month. Highs and Lows, some controlled with how much you put into it, some, like all retail, not in your control.

    It only works if you work it...
    If you don't believe in following a corporate plan, policies and procedures, don't bother. :)

    Advice to Management

    Keep up the amazing leaps in technology and customer service.

    Sleep Number by Select Comfort Response

    Feb 26, 2015Human Capital Operations Specialist

    Thank you so much for sharing your positive feedback! We are so happy to hear that you and your team are enjoying the benefits of being Sleep Number brand ambassadors! We thank you for all of your ... More

  2. Helpful (1)

    Ballooning sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional
    Former Employee - Sales Professional

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Easier sale as customers are extremely loyal and much of sales are to the installed base and referrals. The majority of the product line is very comfortable and well received by customers

    Cons

    Company overstates warranty, quality of sheets and constantly raises the sales goal bar without logical reasons. Pricing jumps from a modest price of $999 to $5000 very quickly.

    Home delivery is mostly a 3rd party and very unreliable

    Advice to Management

    Shed your ego and take input from employees. They are your best and least expensive consultants. Many management decisions are just awful or misguided. Recognize that in the theoretical marketing world, every idea is a good idea.

    Sleep Number by Select Comfort Response

    Mar 13, 2015Human Capital Operations Specialist

    We appreciate you taking the time to post your review. We certainly appreciate your feedback and do our best to communicate the terms of our warranty as well as reasoning behind sales goals. Your ... More

  3. Wonderful Product, Wonderful People, Wonderful Company to be a part of!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people--Customers and co-workers. This company is large, but feels like a small community. This company is full of talented wonderful people all the way from sales professionals to Shelly Ibach. The products is amazing and I love hearing how better sleep can affect one's life in such a positive way! Sleep Number is continually making positive changes to improve the customer experience and I feel that feedback is often well received.

    Cons

    Hours are sometimes long as a manager. Three person stores can be difficult to operate and work in.

    Advice to Management

    Keep up the good work! I am so proud to work for this company. Continue to reward and value those who put the work in.

    Sleep Number by Select Comfort Response

    Feb 26, 2015Human Capital Operations Specialist

    Thank you for taking the time to share your positive feedback! We are thrilled to hear that you are enjoying the corporate culture and innovation that we all share as Sleep Number brand ambassadors ... More

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  5. Helpful (1)

    good job but some unfair policy's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Number by Select Comfort full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    it is a good product very expensive so if you make a sale its a pretty big deal beds start at $1000 decent pay and hours.

    Cons

    the weirdest thing is they have 20 minute up rotation so if you are working with a couple people you may never get a customer and the other people may have 2 3 or 4 customers and you havent got to help anyone it is stupid and very unfair. I have worked saturdays when 10 people came in to the store and i didnt get to wait on anyone because of the stupid 20 minute thing. I have talked with other commission sales people and they dont even believe me when i tell them about this stupid 20 minute up rule. it all is luck of the draw how can you not take turns and just be fair about it. it creates animosity amongst the employees clock watching it is just so stupid to bad otherwise it is a pretty good job.

    Advice to Management

    get rid of this old rule and be fair to your employees.

    Sleep Number by Select Comfort Response

    Feb 19, 2015Human Capital Operations Specialist

    Thank you for sharing your feedback on the up rotation. We are always evolving and improving our policies and processes in the stores and this feedback is incredibly valuable. I will make sure to ... More

  6. Helpful (2)

    Great product, bad leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional in Niles, IL (US)
    Former Employee - Sales Professional in Niles, IL (US)

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Awesome scheduling and environment. Great product and sales experience

    Cons

    Terrible micro management and under qualified / ineffective district / regional managers

    Advice to Management

    Allow your employees to be more independent, only hire people qualified for upper-managements

    Sleep Number by Select Comfort Response

    Feb 13, 2015Human Capital Operations Specialist

    Thank you for providing the feedback on your experience with Sleep Number. We appreciate the input that you have provided regarding management and will be sharing this with the appropriate parties.

  7. Innovative, forward thinking company - top performers all around!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High expectations with high rewards - if you are someone with solid interpersonal skills that truly loves our products then the sky is the limit career wise! This is not a SALES career, this is a career where you can change people's lives by solving their sleep problems (bed, bedding, pillows, etc). This is a very personal, highly rewarding career.

    Cons

    Retail hours - but that is not something that was a surprise. Everyone is told about the various hours needed before coming on board.

    Advice to Management

    I would enjoy more store to store or region to region communication. Sometimes you get lost in your own four walls and it's always welcome to hear what others are doing that could be used in my own store.

    Sleep Number by Select Comfort Response

    Feb 13, 2015Human Capital Operations Specialist

    We truly appreciate all that you do to create the ultimate experience for our customers! We appreciate your feedback as well on the communication piece between stores and regions and will share this ... More

  8. This job was really good to me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Number by Select Comfort

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This job was really good to me

    Cons

    No cons that I know of.

    Sleep Number by Select Comfort Response

    Jan 30, 2015Human Capital Operations Specialist

    Thank you for sharing your feedback. We are pleased to hear that you enjoyed your experience and time with Sleep Number!

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with outstanding character and staff. Home delivery is a work in progress and everyone works very hard at improving what needs to be improved. Management genially cares about employees and staff. Focuses on developing underperforming employees whenever possible. Everyone gets a chance to succeed assuming they are not committing a crime with their actions

    Cons

    A few long term employees that do not like accountability. These are people who claim to misuse company property "accidentally". Takes time to change and it can be frustrating during the process but current HD management is weeding out bad apples one at a time

    Advice to Management

    Keep up the hard work. Continue to focus on developing delivery teams

    Sleep Number by Select Comfort Response

    Jan 23, 2015Human Capital Operations Specialist

    Thank you so much for taking the time to post your review! Growth and development are extremely important to us and we are grateful that you appreciate our efforts. Thank you for being a Sleep ... More

  10. Helpful (1)

    Had to stand outside to pull customers in

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort

    Pros

    Was able to talk to a lot of people

    Cons

    Forced to keep sales at a high level

    Advice to Management

    Don't make employees stand outside to bring people in.

    Sleep Number by Select Comfort Response

    Feb 06, 2015Human Capital Operations Specialist

    Thank you for taking the time to post your feedback! We are happy to hear that you are enjoying the ability to discuss with many individuals the power of sleep and the benefits of our product. We ... More

  11. Helpful (1)

    Sleep expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Number by Select Comfort

    Pros

    Great Products! Learned so much about the study of sleep. Enjoyed changing lives and building relationships with my fellow workers and customers.

    Cons

    Management often sets unattainable goals and it is very stressful. We can only do our best, that's all anyone should expect! Noone else in retail is setting goals 20 - 40% over LY, especially without the marketing to support it!

    Sleep Number by Select Comfort Response

    Jan 23, 2015Human Capital Operations Specialist

    Thank you for your feedback! We are pleased to hear about how much you enjoyed Sleep Number products as well as the knowledge you gained about the importance of sleep. We will share your concerns ... More

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