Sleep Number by Select Comfort
2.8 of 5 117 reviews
www.sleepnumber.com Minneapolis, MN 1000 to 5000 Employees

Sleep Number by Select Comfort Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

2.8 117 reviews

                             

54% Approve of the CEO

Sleep Number by Select Comfort President & CEO Shelly Ibach

Shelly Ibach

(46 ratings)

42% of employees recommend this company to a friend
117 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great product with great concept and innovative product"
    in 11 reviews
  • "I get to help people improve their lives (and sometimes save marriages) by improving the quailty of their sleep"
    in 6 reviews
Cons:
  • "Most upper management is out of touch with the stores and have little to no interpersonal skills"
    in 11 reviews
  • "Most District Managers are out of touch and can destroy you and your store if they want"
    in 11 reviews
  • Show more review highlights

Reviews

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Sleep Number has come a long way from days past.

Anonymous Employee (Current Employee)

I have been working at Sleep Number by Select Comfort

ProsThe company is continuing to move in the right place.

ConsPay your managers more salary.

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1 person found this helpful  

Great products...promising future!

Private (Current Employee)
Minneapolis, MN (US)

I have been working at Sleep Number by Select Comfort full-time for more than 3 years

ProsAfter the exciting introduction of the new bed at CES, I am feeling re-energized and excited about our future.

Cons2013 was a tough year...glad to get it behind us.

Advice to Senior ManagementEmpower leaders at all levels to make decisions...you have a talented and capable team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Please check out the job opportunity very , very well before taking it. They don't tell you one quarter of the truth.

Anonymous Employee (Current Employee)

I have been working at Sleep Number by Select Comfort full-time

ProsDon't have to do much in way of sales, just doing busy work in case a customer walks in.

ConsEverything from top to bottom is in shambles. Cult like atmosphere. Always in that "Gotcha" mode. Motivational practices are horrific. All politics. Strongly advise against applying for a job there.

Advice to Senior ManagementStart thinking about ways to bring customers into the stores instead of your rah rah fraternity type approach and having the employees make 50 phone calls a day. You want to be a big time operator start acting like one. Upper management has no idea what their regional and district managers are doing to their company. Human resources can not be called on for anything. Situations are just swept under the rug or come back at you instead of helping you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good retail job...

Store Manager (Former Employee)
Baltimore, MD (US)

I worked at Sleep Number by Select Comfort full-time for more than 3 years

ProsIf you like making people's lives better and love sales, it's a great place to work. Job load is fairly easy once you get products down. Hours stay consistent throughout the year unlike a lot of other retailers.

ConsNot a lot of room to move up.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Inclusive and rewarding at the beginning of my career there, however in recent years exactly opposite.

Anonymous Employee (Former Employee)
Minneapolis, MN (US)

I worked at Sleep Number by Select Comfort full-time for more than 3 years

ProsFlexibility in work/life balance depending on what area of the company you are in.

ConsLeaders with their own agendas, lack of vision.

Advice to Senior ManagementAct upon poor employee engagement scores, share a vision with clear expectations, hold employees accountable.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sleep Professional

Sleep Professional (Former Employee)

I worked at Sleep Number by Select Comfort full-time for less than a year

ProsThe good about Sleep Number is that the store only had a few employees and they were all quality teammates. For that reason, you gained exceptional friends as well. Also, Sleep Number has created a distinct and recognizable brand that has a loyal following from their customers. There were many times when people that owned and loved their beds would stop by and give an impromptu testimonial while I was talking with a potential customers.

ConsThe bad of of working as a sales professional at Sleep Number is that there were days when the store wouldn't have one customer come to store. If and when a customer came to buy there was a 1 in four chance that the customer would be yours. Sometimes the numbers fall in your favor and many times they didn't. With foot traffic being so slow at times, the line between sales professional and telemarketer become blurred. There were days when a minimum of 25 calls to a list of customers was expected. Lastly, to say that the systems that are used are outdated would be an understatement.

Advice to Senior ManagementUpdate the systems.

Yes, I would recommend this company to a friend

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Former Store Manager

Store Manager (Former Employee)

I worked at Sleep Number by Select Comfort full-time for more than 5 years

ProsGreat products, strong family-like store environment, good pay

ConsBusiness leadership not the best in past few years, changes with upper level management not making the smartest decisions

Advice to Senior ManagementYou get what you pay for and those of us that stuck in there and brought the company back from desperate times a few years back should be respected and appreciated for our service, not let go because me are costing you a little bit more money each month. We were worth what were paid

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Client driven company, Heavy push on sales force.

Sleep Professional (Former Employee)
Sacramento, CA (US)

I worked at Sleep Number by Select Comfort full-time for more than 3 years

ProsGreat product with great concept and innovative product. Customers are the main asset to this company. Sleep Number does really care about customers and their sleep/health.

ConsCommission structure is tiered and set to where its tough to jump in to the next tier to actually get that desired paycheck. Years past the goals were more realistic but goal hikes have made it very tough to achieve 100%. Benefits are very minimal and lead generation can be tough when you are standing at the door in the mall.

Advice to Senior ManagementHave marketing do a better job at getting new and old customers in the door rather than rely on cold calling old and cold leads all day

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Fantastic store manager, but the District Manager played by his own set of rules.

Sleep Expert (Former Employee)
DFW, TX (US)

I worked at Sleep Number by Select Comfort full-time for more than 3 years

ProsI loved my job, I looked forward to the busiest and most hectic times of year, and my store manager was one of the best men I knew. I gave my time and energy and stayed after hours for major floor sets when other employees would take off because they couldn't be bothered. I made good money and and reached my annual goal 110%+. I was promoted to Sleep Expert in less than two years, which required achieving above and beyond sales goals.

ConsSuddenly, it wasn't so fun to come to work and sell anymore. It became less about making your sales goal and selling beds than it became about selling $150 pillows with a high return rate. I could sell 100s of dollars in sheets, and it didn't matter because it wasn't 200% pillow sales! which was outrageous. The pressure cooker we became trapped in was awful and between the opening of a nearby location that cannibalized much of the more affluent customer base, and major construction on a very nearby highway, expectations became more outrageous with each passing month and impossible to meet. The district manager decided he wanted an all-new staff at our location, in spite of closing out 2011 with the highest December numbers in years.

Advice to Senior ManagementSome of us that worked for your company loved our job, loved our work environment, stayed extra hours during pivotal times, and supervised store remodels that went horribly awry because of the contractors involved, and not through any fault of our own. I never got over losing my job at Sleep Number, because I had been so happy there. I trusted my manager, and my coworkers and that is something you do not often find in a commission sales environment. I closed 2011 with the top volume in my store. There were employees in the district who had sales percentages comparable to mine, but were not dismissed the way I was. I was not a thief, I was utterly dependable, always on time, willing to work 11+ hour days, and my manager considered me his right hand. Beyond the confines of the store, there simply was not an atmosphere of fairness.

No, I would not recommend this company to a friend

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Honestly, the WORST leadership I have ever experienced

Sales Associate (Former Employee)
Broomfield, CO (US)

I worked at Sleep Number by Select Comfort full-time for more than 3 years

ProsNone really. Except may some good quality co-workers.

ConsSelect Comfort wants to control everything you do. Sales goals are the only focus. Next to never promotions from within the company. Independent thinking is frowned upon, just do as you are told. Most upper management is out of touch with the stores and have little to no interpersonal skills. Have lost countless good quality people because of poor leadership and the wrong people in management. Here it is: when you have management who use themselves as the standard, and that standard is incompetent, you multiply that incompetentcy over and over. Just ask any ex-employee. Selling high end product is not easy and the company could care less if you leave. This is the truth folks.

Advice to Senior ManagementResign and start over with good quality people in all management postions

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sleep Number by Select Comfort – Why Work for Us?

We are Sleep Number. And for over 25 years, we’ve been changing the way the world sleeps—one person, one experience at a time. Based in Minneapolis, Minnesota, we are the designers, manufacturers, marketers and… Full Overview

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Glassdoor is your free inside look at Sleep Number by Select Comfort reviews and ratings - including employee satisfaction and approval ratings for Sleep Number by Select Comfort CEO Shelly Ibach. All 117 reviews are posted anonymously by Sleep Number by Select Comfort employees.