Sitel Reviews

Updated 15 April, 2015
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2.5
473 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
139 Ratings

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    good environment, people are friendly. you are supported by coach. smooth process from trainee to empolyee

    Cons

    time is not flexible, some time you need work until 2am

    Advice to Management

    i like coach-support model

  2. Poorly managed...very high turn over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilinguel Technical Support in Saint John, NB
    Former Employee - Bilinguel Technical Support in Saint John, NB

    I worked at Sitel (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The pro were that since most people that work there don't really care its easy to get advancement.

    Cons

    Low pay. Micro managed at all times. Ill trained trainers...

    Advice to Management

    Get better a interview process

  3. Helpful (1)

    Sitel - A Prime Example Of What Not To Do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Saint Catharines, ON
    Current Employee - Customer Service Representative in Saint Catharines, ON

    I have been working at Sitel

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You can get a job here pretty much no matter who you are, whether you're fit to be in close quarters with others or not.

    Cons

    1) The pay sucks. 2) They take money from your pay at every opportunity, for every supposed "legitimate" reason. Having to pay for equipment that you need just to do your job being a prime example. 3) Character asassination and slander run rampant, and it is particularly sad to see it from management towards employees. 4) They literally don't want you to have a life outside of work. EVERYTHING needs to be Sitel, or centred around Sitel.

    Advice to Management

    The so called "goals" here are absurd. These people are not just money hungry, they're money INSANE. Every aspect of employee performance, from call duration to the length of time to do after call work to break times is centred around employees working like robots jacked on about 10 cans of Red Bull. If you need, and I mean NEED a job for a few months to get on your feet, go to Sitel. And apply for other work every damn day you're there.

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  5. Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Saint John, NB
    Current Employee - Technical Support Agent in Saint John, NB

    I have been working at Sitel full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Pay
    Awesome Referral bonus (250$)
    Opportunity for advancement
    Excellent Benefits

    Cons

    Days that drag on
    Dirty Environment
    Annoying Customers
    Lack of proper Training
    Terrible time off policy

    Advice to Management

    More incentive is needed for employees who do well
    Attendance policy needs to be updated. People calling in sick should not be penalized the same as people who don't show up...
    Hire proper janitorial staff

  6. Just don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Niagara Falls, ON
    Former Employee - Call Center Representative in Niagara Falls, ON

    I worked at Sitel full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing good to say about this abandoned K-Mart-turned-call-center. You're herded in like cattle and whipped until your After Call Work is below 30 seconds or they'll push you out, or make you sit in a special section.

    Cons

    Absolutely everything is terrible. Don't work there.

  7. Typical Call Center Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Technical Support in Saint Catharines, ON
    Former Employee - Bilingual Technical Support in Saint Catharines, ON

    I worked at Sitel full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    most people are ok if you are in a small team, good benefits, senior management friendly with employees, good values, casual dress code optional

    Cons

    too much Voluntary Departure Time offered to the employees means loosing some businesses, low pay rate means losing valuable employees, not so up-to-date with technology

    Advice to Management

    upgrade your tools, make more small dynamic teams, keep up your micromanagement on their toes, get more clients

  8. It was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Management in St. Catharines, ON
    Former Employee - Risk Management in St. Catharines, ON

    I worked at Sitel full-time (more than 3 years)

    Pros

    Fun games to motivate, and always good advise. Also a university to educate yourself for management positions.

    Cons

    Sometimes a lot of QA pressure that can unnerve a person to preform poorly with the restrictions placed on them.

    Advice to Management

    To not be telling people not to laugh sat customers when the customer makes one laugh and likes it.

  9. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Moncton, NB
    Current Employee - Customer Service Representative in Moncton, NB

    I have been working at Sitel full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best place to work great people good environment good pay

    Cons

    Stressful no extra hours less support

  10. They'll hire anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in St. Catharines, ON
    Current Employee - Customer Service Representative in St. Catharines, ON

    I have been working at Sitel full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy job to get with no experience, and it is full time hours. The calls are very easy and you can wear whatever you want to work.

    Cons

    Pays 10.75 an hour with no raises, even if you are promoted. The bonuses are rarely paid as promised, you usually get about half of what you earn.

  11. Sitel St. Catharines: An awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in St. Catharines, ON
    Former Employee - Customer Service Representative in St. Catharines, ON

    I worked at Sitel part-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I enjoyed my peers. This has a 20 word minimum but there was nothing else I liked about the place.

    Cons

    There is a lot of micro managing, awful pay, shift bids every 90 days. They don't care about their employees, Operations and Team managers talk rudely about the reps behind their backs, and favoritism is huge there. I was employed there from 2006-2012. The new Operations team for the Cox campaign as of 2012 was the worst I've ever seen. They have no clue how to run the campaign and they don't care about their employees. I needed a flexible schedule because of my schooling, and this was never a problem until the new Operations team took over. All of a sudden I was no longer allowed to work part-time, I was forced to work full-time. I quit within a week.

    Advice to Management

    You need to completely revamp your Operations team. Stop allowing them to promote their friends and actually promote people with decent education/people who know what they're talking about. Having managers in place who have never taken a phone call in their life is pointless and only makes for frustrated representatives, because the managers can't effectively answer their questions.

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