Shutterfly Reviews

Updated 7 October, 2014
Updated 7 October, 2014
182 Reviews
3.8
182 Reviews
Rating Trends

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Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
117 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Growing company with tons of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Management Team
    Current Employee - Customer Management Team

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Great benefits, established core values, and opportunities for growth are endless.

    Cons

    The company started somewhat small and experiences growing pains, as all businesses do.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    customer service rep for Shutterfly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Mill, SC (US)
    Former Employee - Customer Service Representative in Fort Mill, SC (US)

    I worked at Shutterfly full-time (more than an year)

    Pros

    nice work place. employee and long time temp employee events, like trips to amusement parks. Great coworkers. Free drinks and cheap snacks and lunch foods. Didn't have to supply my own headset. Got training.

    Cons

    Management team has a private club attitude.Only their friends get good hours and assignments. management is never available and leaves before shift is over and comes in late. No help for agents, the leads refuse to take supervisor calls and customers just get angry because they are on hold for so long and no one will talk to them. Contracted agents rarely get hired and no raises. People are leaving this company because the management could care less about life/work balance and families. Because so many people have left, They call for mandatory overtime, you pay a sitter until the end of your shift and then you can't go home, you get points if you do. The points keep you from getting hired as an employee. This use to be a great place to work, not any more.

    Advice to ManagementAdvice

    Clean up out the management team, some of them are not acting professionally. Treat your agents like people, not machines before your entire team quits. Even your hired employees are looking to leave, a few already have. I was not fired, I quit after I found another job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Client Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative in Phoenix, AZ (US)
    Current Employee - Client Services Representative in Phoenix, AZ (US)

    I have been working at Shutterfly full-time (more than an year)

    Pros

    You will learn about digital printing

    Cons

    Not a lot of room for growth.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Great people, great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Artist in Fort Mill, SC (US)
    Former Employee - Production Artist in Fort Mill, SC (US)

    I worked at Shutterfly as a contractor (less than an year)

    Pros

    I was only there for 8 weeks during the holiday season, but there was a constant emphasis on people, and there was always some one accessible if you needed guidance.

    Cons

    I didn't see anything that could be considered a con

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I will have to say awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Management Team in Fort Mill, SC (US)
    Current Employee - Customer Management Team in Fort Mill, SC (US)

    I have been working at Shutterfly full-time (more than 3 years)

    Pros

    The company family picnics and the openness of everything that is going on with in the company. This company is pretty transparent with the changing being made. We all know the strategic plans and it feel great to know the company's growth or where they want the company to go.

    Cons

    The constant changes daily. All about numbers and not employees thoughts.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    The momentum ended just as quickly as it began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Mill, SC (US)
    Current Employee - Customer Service Representative in Fort Mill, SC (US)

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Opportunity for overtime great during the holidays.

    Cons

    Supervisors stressed utilizing leadership especially during high call volume, only there was hardly anyone available or not willing to help.

    Major favoritism, talked a good game but the supervisors were very cliquey.

    Professional from the outside, unprofessional once you get the feel of the environment.

    Advice to ManagementAdvice

    Follow the rules you set for your team!

    Stop treating those not in the "crew" like crap, then calling later for them to come back and break their backs for SHUTTERFLY!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    HIres top people but has them doing low level work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time (more than 3 years)

    Pros

    You get to work with some very smart and talented people

    Cons

    Good old boys club in senior management

    Advice to ManagementAdvice

    Hire some more women in top spots Jeff!

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Great people, too bad about the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Co-located engineering, good salary, flexible schedule. The individuals in the trenches all seem very well intentioned and skilled. Some internal promising technology. Not much dead weight in the engineering team compared with outer large companies I've worked at.

    Cons

    Not a "get things done" culture- it mostly attribute this to a very conservative management stye. No risk taking, slow to adopt new ideas and new trends. Strategy consists of "more of the same". Some key executives are micromanagers. Too bad, some of the teams are very talented and could just "makes things happen" if not straddled with such a burdensome management culture.

    Advice to ManagementAdvice

    1) Look around at what the market is doing, not just what our current customer base does. 2) Meet less, do more. 3) Clean up the product, its all over the map. Customers notice-I hear it from my friends.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 16 people found this helpful  

    Shutterfly: A House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA (US)
    Current Employee - Manager in Redwood City, CA (US)

    I have been working at Shutterfly full-time (more than 3 years)

    Pros

    For the most part, Shutterfly delivers on its promise on print quality and speed. Employees like the access to free product and perks.

    Cons

    CEO portrays the company to the public and shareholders as a successful "family" of brands who is smarter and better than the competition. In reality, Shutterfly is a dysfunctional family, a "Mr. Potato Head" of mis-fit entities who have no real connection other than their target customer. The industry is ripe for a competitor to blow Shutterfly away. The elephant in the room is Costco, who ceased its partnership with Shutterfly and is quickly grabbing market share at half the price and equal (or better quality). Poor strategic purchasing decisions like MyPublisher and Borrowlenses improve revenue slightly but take time and resources to run. Lack of female executives is appalling and almost sickening for a company that has a customer base of OVER 90% women. CEO constantly talks about core customer being a mom and references his wife's purchasing habits qualify him to be the voice of the customer(?!) ALL Shutterfly executives VP and above leadership are white men. Turnover at all levels in the organization is increasing and many top managers are looking elsewhere for jobs.

    Advice to ManagementAdvice

    Hire women. Hire diverse points of view. Approach the market with creativity and innovation. Quit buying crappy companies. Stop quoting your wife's opinion and start talking to real customers through research. Stop believing you are the best of the best and challenge yourself a little.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Great people to work with.

    Cons

    Feel disconnected from RWC office.

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