Shutterfly

  www.shutterfly.com
  www.shutterfly.com

Shutterfly Reviews

Updated 16 December, 2014
Updated 16 December, 2014
191 Reviews
3.8
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
120 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Top Heavy

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly

    Pros

    Creative is allowed to be pushed in unique directions

    Cons

    Channel alignment is impossible. Strategy is never aligned from the top and briefed in with clear direction. Channel owners trump GM's, Creatives and VP's. Top Heavy.

    Advice to ManagementAdvice

    Listen.

  2.  

    Wonderful and amazing place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly (less than an year)

    Pros

    Great environment to work.

    Cons

    12 hour shifts can be a challenge.

  3. 2 people found this helpful  

    Friendly but slow moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Generally very nice people to work with. Reasonable work life balance. There are a lot of different brands within the company to work on and memory/photo sharing is a pretty interesting product - not just another app or widget.

    Cons

    It is slow to change, very risk averse and/or tight fisted.

    Advice to ManagementAdvice

    Listen to new ideas from employees. Don't be penny wise and pound foolish. Our customers love us, get more/new customers. Evolve the site more quickly or risk being outdated. Customers change so should we.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great products, currently in need of new leadership and overall direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly (more than 3 years)

    Pros

    Potential growth in the market, great positive brand

    Cons

    Workplace needs improvement, attention. Doesn't seem to be a priority of the leadership.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Mill, SC (US)
    Former Employee - Customer Service Representative in Fort Mill, SC (US)

    I worked at Shutterfly as a contractor (less than an year)

    Pros

    good pay, outstanding co-workers, OFFICE CULTURE ROCKS!!!!!!!!

    Cons

    no room for advancement, location

    Advice to ManagementAdvice

    value your employeesx

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time (more than 3 years)

    Pros

    Good pay, growing company, fantastic employee benefits.

    Cons

    Growing is almost growing too rapidly and management is not sure how to handle the growth. This causes constant schedules changes and long hours.

    Advice to ManagementAdvice

    Hire more capable people.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Shutterfly is a good company that treats employees well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly (more than 3 years)

    Pros

    Good perks, free products, more than you can use. There are a lot of good people that want to build and do the right thing. Generally speaking most people have good attitudes.

    Cons

    I don't think the company is focused enough on building a great product to reach more customers rather than trying to nickle and dime current customers for a bit more revenue.

    Advice to ManagementAdvice

    Focus on a great customer experience.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Growing company with tons of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Management Team
    Current Employee - Customer Management Team

    I have been working at Shutterfly full-time (more than an year)

    Pros

    Great benefits, established core values, and opportunities for growth are endless.

    Cons

    The company started somewhat small and experiences growing pains, as all businesses do.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    More work less pay and it is getting worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ (US)
    Former Employee - Customer Service Representative in Phoenix, AZ (US)

    I worked at Shutterfly full-time (more than an year)

    Pros

    Free junk food but they are even cutting back on that.

    Cons

    The company is obsessing on their billion dollar sales goals. Management cashes in but nothing for workers.

    Advice to ManagementAdvice

    You don't listen so why offer?

    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    customer service rep for Shutterfly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Mill, SC (US)
    Former Employee - Customer Service Representative in Fort Mill, SC (US)

    I worked at Shutterfly full-time (more than an year)

    Pros

    nice work place. employee and long time temp employee events, like trips to amusement parks. Great coworkers. Free drinks and cheap snacks and lunch foods. Didn't have to supply my own headset. Got training.

    Cons

    Management team has a private club attitude.Only their friends get good hours and assignments. management is never available and leaves before shift is over and comes in late. No help for agents, the leads refuse to take supervisor calls and customers just get angry because they are on hold for so long and no one will talk to them. Contracted agents rarely get hired and no raises. People are leaving this company because the management could care less about life/work balance and families. Because so many people have left, They call for mandatory overtime, you pay a sitter until the end of your shift and then you can't go home, you get points if you do. The points keep you from getting hired as an employee. This use to be a great place to work, not any more.

    Advice to ManagementAdvice

    Clean up out the management team, some of them are not acting professionally. Treat your agents like people, not machines before your entire team quits. Even your hired employees are looking to leave, a few already have. I was not fired, I quit after I found another job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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