Shutterfly Reviews

Updated 12 September, 2014
Updated 12 September, 2014
179 Reviews
3.8
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
113 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Good old boys club in senior management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I will have to say awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Management Team  in  Fort Mill, SC (US)
    Current Employee - Customer Management Team in Fort Mill, SC (US)

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    The company family picnics and the openness of everything that is going on with in the company. This company is pretty transparent with the changing being made. We all know the strategic plans and it feel great to know the company's growth or where they want the company to go.

    Cons

    The constant changes daily. All about numbers and not employees thoughts.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    The momentum ended just as quickly as it began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fort Mill, SC (US)
    Current Employee - Customer Service Representative in Fort Mill, SC (US)

    I have been working at Shutterfly full-time for more than a year

    Pros

    Opportunity for overtime great during the holidays.

    Cons

    Supervisors stressed utilizing leadership especially during high call volume, only there was hardly anyone available or not willing to help.

    Major favoritism, talked a good game but the supervisors were very cliquey.

    Professional from the outside, unprofessional once you get the feel of the environment.

    Advice to ManagementAdvice

    Follow the rules you set for your team!

    Stop treating those not in the "crew" like crap, then calling later for them to come back and break their backs for SHUTTERFLY!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    HIres top people but has them doing low level work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    You get to work with some very smart and talented people

    Cons

    Good old boys club in senior management

    Advice to ManagementAdvice

    Hire some more women in top spots Jeff!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 15 people found this helpful  

    Shutterfly: A House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Redwood City, CA (US)
    Current Employee - Manager in Redwood City, CA (US)

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    For the most part, Shutterfly delivers on its promise on print quality and speed. Employees like the access to free product and perks.

    Cons

    CEO portrays the company to the public and shareholders as a successful "family" of brands who is smarter and better than the competition. In reality, Shutterfly is a dysfunctional family, a "Mr. Potato Head" of mis-fit entities who have no real connection other than their target customer. The industry is ripe for a competitor to blow Shutterfly away. The elephant in the room is Costco, who ceased its partnership with Shutterfly and is quickly grabbing market share at half the price and equal (or better quality). Poor strategic purchasing decisions like MyPublisher and Borrowlenses improve revenue slightly but take time and resources to run. Lack of female executives is appalling and almost sickening for a company that has a customer base of OVER 90% women. CEO constantly talks about core customer being a mom and references his wife's purchasing habits qualify him to be the voice of the customer(?!) ALL Shutterfly executives VP and above leadership are white men. Turnover at all levels in the organization is increasing and many top managers are looking elsewhere for jobs.

    Advice to ManagementAdvice

    Hire women. Hire diverse points of view. Approach the market with creativity and innovation. Quit buying crappy companies. Stop quoting your wife's opinion and start talking to real customers through research. Stop believing you are the best of the best and challenge yourself a little.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Great people, too bad about the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time for more than a year

    Pros

    Co-located engineering, good salary, flexible schedule. The individuals in the trenches all seem very well intentioned and skilled. Some internal promising technology. Not much dead weight in the engineering team compared with outer large companies I've worked at.

    Cons

    Not a "get things done" culture- it mostly attribute this to a very conservative management stye. No risk taking, slow to adopt new ideas and new trends. Strategy consists of "more of the same". Some key executives are micromanagers. Too bad, some of the teams are very talented and could just "makes things happen" if not straddled with such a burdensome management culture.

    Advice to ManagementAdvice

    1) Look around at what the market is doing, not just what our current customer base does. 2) Meet less, do more. 3) Clean up the product, its all over the map. Customers notice-I hear it from my friends.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at Shutterfly full-time for more than a year

    Pros

    Great people to work with.

    Cons

    Feel disconnected from RWC office.

  8.  

    Staff Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Engineer  in  Redwood City, CA (US)
    Current Employee - Staff Engineer in Redwood City, CA (US)

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    Great company, and culture. You always get awarded for your hardwork

    Cons

    Its difficult to work other teams and no co-operation between

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great, growing place to work in a life-balance-friendly high-tech company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time

    Pros

    Cutting-edge technology in a place where everyone has a family and expects you to be a part of yours.

    Cons

    Q4 is crazy, but that is when we make all our money

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    LOVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly

    Pros

    Love this place, pros are too many to list!

    Cons

    Can't think of anything now.

    Recommends
    Approves of CEO
  11.  

    Strong growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA (US)
    Current Employee - Anonymous Employee in Redwood City, CA (US)

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    I've worked at the company for a few years; the company continues to grow and the opportunities for career growth do as well

    Cons

    Shutterfly acquired Tiny Prints a couple of years ago, and the companies still seem to be very separate from each other.

    Recommends
    Positive Outlook
    Approves of CEO

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