Shutterfly Reviews

Updated 15 April, 2015
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3.4
215 Reviews
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Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
134 Ratings

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)

Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Operations Shift Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Shift Manager in Fort Mill, SC (US)
    Former Intern - Shift Manager in Fort Mill, SC (US)

    I worked at Shutterfly as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere, strong leadership in facility, overall happy employees, feeling of job security because of company strength, CEO keeps in touch with associates regularly by email

    Cons

    long shifts, Core staff not vetting new associates

    Advice to Management

    Keep growing!

  2. Customer Care Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Fort Mill, SC (US)
    Current Employee - Customer Care Representative in Fort Mill, SC (US)

    I have been working at Shutterfly full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Higher pay than other places.
    No scripts.
    Almost complete autonomy in how you help customers.
    Company is growing.
    Manageable performance standards.
    Lots of tools.
    Great social activities.

    Cons

    Lots of schedule changes.
    No growth opportunities.
    Temp to perm status can be a very long time.
    Pay raises are annual but not that much (perm).
    Leadership in most cases has less total experience than the agents.
    Lots of culture changes.
    Company doesn't match 401k contributions.
    Huge difference between Temp and Perm.

    Advice to Management

    Create opportunities for others to grow.
    Be mindful of opportunities for improvement suggested by agents.
    Keep quality standards higher than quantity standards.

  3. Ability to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    they hire awesome people and the culture is laid back with WFH policies and frequently have team gatherings (creative team). respectable salaries and stock plans.

    Cons

    Very corporate at times and many people weighing their opinion on direction.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Very collaborative and fun work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Shutterfly as a contractor (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Shutterfly has smart, nice people who like working together
    -Comfortable offices with nice perks
    -Fun products and some cool technology
    -Competitive pay and benefits

    Cons

    -Expectations can be high, so it can be stressful at times
    -There's a lot of uncertainty surrounding the future of Shutterfly - they're successful, but they are often mentioned as an acquisition target.

    Advice to Management

    -Shutterfly uses a significant number of contractors. At times this causes some uneasy dynamics in the workforce since contractors do not receive the same benefits as full time employees. This is understandable, but taking some extra measures to ensure that contractors are effectively integrated into the culture would be beneficial.

  6. Overall I had a great experience there, except...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people (mostly), collaborative working environment, interesting all-hands, fair time-off policies, relatively flat hierarchy considering its size

    Cons

    With all the pros, I would give 5 star, if there were not some jerks. They exist in every company and all that one needs to do usually is just ignore them, except when they are in a position that you cannot do so... I met someone who simply didn't respond to any email I sent, or took any action even after her supervisor forwarded my email. This was particularly annoying because what I tried to work with her on was just regular administrative paperwork. The company is like a machine that could have worked more smoothly without those a couple of dysfunctional parts.

    Advice to Management

    I am leaving and can eventually ignore jerks, but for the sake of current employees, I really hope managers can keep an eye on potential rotten apples who may hurt the morale of the rest.

  7. Slow week and you get no hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Mill, SC (US)
    Current Employee - Customer Service Representative in Fort Mill, SC (US)

    I have been working at Shutterfly

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Easy work and nice people

    Cons

    If its slow they will send you home and if you are a temp you barely get full-time hours.
    Low pay
    Keep you on as a temp too long, rarely people get hired on as actual Shutterfly employees

    Advice to Management

    Increase pay for those who work hard. Low hours and $13 hr is hard to live on.

  8. If you are in the "Internet Operations" side of the company, the work can be challenging, exhausting and stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Technician in Las Vegas, NV (US)
    Current Employee - Datacenter Technician in Las Vegas, NV (US)

    I have been working at Shutterfly full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compensation is right in range with other companies and the room for growth is high, but that is if you have the potential. I have learned quite a bit in my time here already. There is an enjoyable environment in the office (but combined with stress).

    Cons

    For the department I work in, there is an extremely high churn rate (leaving after a few months). Some people just aren't cut out for this job. This puts even more stress on our already understaffed crew. Work-life balance is difficult at times. There can be too many large projects going on simultaneously.

    Also, I loved Treat.com... but I could understand they would get rid of the service if they were integrating it into one of their other brands or it just wasn't profiting.

    Advice to Management

    Shutterfly.com (and their subsidiaries, TinyPrints, Wedding Paper Divas, BorrowLenses, ThisLife, MyPublisher, and you can't forget about their newest acquisition, GrooveBook - the first company that was purchased from Shark Tank and Mr. Wonderful), are doing well.

  9. Helpful (1)

    Working at Shutterfly is not always as good as it appears. Once the curtain is pulled back, all is revealed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are a lot of positives about Shutterfly: good benefits, free product, nice physical environment, enthusiastic employees, and good salaries.

    Cons

    Upper management does not have concern for employees, morale, and work / life balance. The focus is only on products and providing good service to external customers but not the employees who are doing the work. They take advantage of temporary workers on a long-term basis and dangle the carrot of potentially becoming an employee of Shutterfly, which rarely happens. Shutterfly lacks basic corporate infrastructure on many levels. Unfortunately, due to the significance of the con's Shutterfly deserves a very dissatisfied rating.

    Advice to Management

    Practice what you preach, hold upper management accountable for morale, be considerate of work life balance, reduce the reliance on long-term temporary workers.

  10. No appreciation for the factory workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    People on the factory floor are great to work with. Snacks are cheap and soda fountain and coffee is free.

    Cons

    Good ol boys club in the managers. If you are not a friend or if they don't like you you get all the work. No way to move up and they lie to you about it. Bad pay and they send you home early all the time so you cant make a full weeks pay.

    Advice to Management

    Pay attention to the factory managers including front office people. They all take care of them selfs and crap on the people in the factory.

  11. Casual and fun to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Product Designer in Mountain View, CA (US)
    Former Contractor - Product Designer in Mountain View, CA (US)

    I worked at Shutterfly as a contractor (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Casual environment, lots of snacks, good training

    Cons

    Sometimes got too openly competitive

    Advice to Management

    More motivation and team work, less competition

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