Sam's Club Reviews

Updated 16 October, 2014
Updated 16 October, 2014
1,099 Reviews
3.0
1,099 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
345 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 48 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 38 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 31 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love Sam's Club!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time

    Pros

    Loved the culture, company values and I felt like a grew as a person there

    Cons

    Nothing loved every minute I worked at this establishment

    Advice to ManagementAdvice

    You people are doing a wonderful job. You have done everything great!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    not a bad place, not a great place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    The co-workers are the best part.

    Cons

    straining goals and expectations of the employees by district

    Advice to ManagementAdvice

    Please change.

    Doesn't Recommend
    Negative Outlook
  3.  

    Educating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX (US)
    Former Employee - Sales Associate in Houston, TX (US)

    I worked at Sam's Club part-time (more than an year)

    Pros

    Managers work with you, they have CBL programs where you cAn learn different positions and later transfer within the company. Free SAMs card for a year.

    Cons

    Standing for 8 hours
    Some rude customers

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    A satisfactory retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Supervisor in San Antonio, TX (US)
    Current Employee - Member Service Supervisor in San Antonio, TX (US)

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    - Depending on which market you work in, the pay can be decent for a retail job, but not necessarily adequate for the number of responsibilities you have.
    - Plenty of opportunities to move up quickly (partially due to high turnover)
    - Very good family culture--associates treat you as part of a bigger team/family.

    Cons

    - Turnover is extremely high
    - If you don't actively seek out training, don't expect to get any
    - Too much bureaucracy. Upper management doesn't realize how many responsibilities we have on the front lines, so they require time consuming computer training which doesn't help at all.

    Advice to ManagementAdvice

    Focus on associate retention. Pay a decent wage (i.e. comparable to your closest competitor, Costco).

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time (more than 5 years)

    Pros

    1. Higer wages 2. Flexible schedules 3. Always had hours to work.

    Cons

    1. The company is awful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Four years with the company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    The have a good benefit package and the pay is higher than a Wal Mart. They also provide meals several times a month and do different type of activities for employees.

    Cons

    The pay is not competitive to other membership type retail environments and the leadership is basically put up, shut up. Their is a high turnover rate in the hourly supervisors and you are constantly having to deal with some new best way of doing things. In the 4 years I have worked here I'm on my 12th hourly supervisor.

  8.  

    the future in sam's club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overnight Stocker in Fayetteville, NC (US)
    Current Employee - Overnight Stocker in Fayetteville, NC (US)

    I have been working at Sam's Club full-time (less than an year)

    Pros

    you meet a lot of nice people there.working in a warehouse industry is a new challenge

    Cons

    you are always moving to get your area doing the guest to come in and shop for the next day.it is hard work

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Decent job. No challenge or reward. Typical retail environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time

    Pros

    Decent pay and good benefits.

    Cons

    No opportunities for advancement. No one held accountable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great culture of respect and inclusion!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Columbus, OH (US)
    Current Employee - Assistant Manager in Columbus, OH (US)

    I have been working at Sam's Club full-time (more than 10 years)

    Pros

    You are able to work nearly anywhere in the world in a position that suits your talent and comfort. I have worked for the company for over a decade and have always felt secure in my employment. My confidence in the company improves each year as I see the desire to grow never outweighs the well being of the people.

    Cons

    Compensation for front-line associates, bonus structure, costs associated with health care.

    Advice to ManagementAdvice

    To be a destination for talent, baseline compensation needs to improve.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good workplace, diverse workforce, and decent pay for the position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate in Memphis, TN (US)
    Current Employee - Sales Floor Associate in Memphis, TN (US)

    I have been working at Sam's Club full-time (more than an year)

    Pros

    easy job, higher than average pay, opportunity for profit sharing, learning opportunities

    Cons

    culture has shifted from being about empowering the individual to being another cog in the mechanism. Credit and memberships have become the responsibility of every associate regardless whether or not you are in a position to directly interact with members or not. Despite this shift in mentality there are still some genuine members of management that thoroughly enjoy their job and are willing show appreciation for your hard work. Ambitious people will find opportunities for advancement or will see themselves overlooked and under utilized; it really is a toss up.

    Advice to ManagementAdvice

    Do not allow home office to continue to sully the tradition of Sam's Club. Members should see some kind of further incentive for getting a plus membership and a Sam's Credit. Exclusivity and member service should be the environment we foster for our members, not bombarding them with in club blitzes for credit. A membership should mean that they have paid for excellent service and great prices, not signing up for an ad bombardment.

    Recommends
    Neutral Outlook
    No opinion of CEO

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