Sam's Club Reviews

Updated 17 September, 2014
Updated 17 September, 2014
1,054 Reviews
3.0
1,054 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
328 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 33 reviews)


Cons
  • Once you become salaried forget having work life balance (in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love Sam's Club!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time

    Pros

    Loved the culture, company values and I felt like a grew as a person there

    Cons

    Nothing loved every minute I worked at this establishment

    Advice to ManagementAdvice

    You people are doing a wonderful job. You have done everything great!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Associate  in  Lansing, MI (US)
    Current Employee - Membership Associate in Lansing, MI (US)

    I have been working at Sam's Club part-time for more than 3 years

    Pros

    Great family atmosphere, very friendly

    Cons

    Selling credit and plus memberships is #1 priority and gets in the way of customer service

    Advice to ManagementAdvice

    Don't cut hours for people just to get a bigger Sam's Share, it hurts customer service and quality of employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Connection center associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Connection Center  in  Austin, TX (US)
    Former Employee - Connection Center in Austin, TX (US)

    I worked at Sam's Club part-time for less than a year

    Pros

    Higher pay rate for a sales associate

    Cons

    Not much to do during shift. Too much down time

    No opinion of CEO
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  5.  

    Excellent Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Atlanta, GA (US)
    Former Employee - Customer Service in Atlanta, GA (US)

    I worked at Sam's Club part-time for more than a year

    Pros

    Benefits, Management, Promotions, Great Co Workers, Clean Environment

    Cons

    Hours, Schedules, Salary, Customers can be rude, Work late on holidays

    Advice to ManagementAdvice

    Make sure that you advance the people that deserve it and not overlook them

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Love this company an its culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time for more than 5 years

    Pros

    The people and the commitment that they have to their business. Non-Union mentality, Open Door Policy

    Cons

    Just a few things but that would be the case with any company.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    fun work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Cashier  in  Rapid City, SD (US)
    Current Employee - Member Service Cashier in Rapid City, SD (US)

    I have been working at Sam's Club part-time for more than a year

    Pros

    Sam's club is a fun place to work that offers god pay and annual bonuses. They value all employees and acknowledge your hard work.

    Cons

    Selling memberships is hard and the managers require that you get at least one a day. Cashiers have to do way more work that is required of them. Includes covering door greeter positions, cart pusher, tire and battery center, and cleaning up the floor at night.

    Advice to ManagementAdvice

    Either pay cashiers more or only work them at the job you pay them for.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Gastonia, NC (US)
    Former Employee - Cashier in Gastonia, NC (US)

    I worked at Sam's Club part-time for more than a year

    Pros

    Practically an easy job upfront.

    Cons

    The push to sell memberships and credit cards.

    Advice to ManagementAdvice

    Play the numbers game less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    GREAT JOB GREAT PEOPLE GREAT BENEFITS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gas Station Partner  in  Oxford, AL (US)
    Former Employee - Gas Station Partner in Oxford, AL (US)

    I worked at Sam's Club full-time for less than a year

    Pros

    Fantastic rate of pay for employees

    Cons

    Very time demanding on employees

    Advice to ManagementAdvice

    Add more jobs

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    (Field internship) Perfect intern environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Operations Intern  in  Orange Park, FL (US)
    Former Employee - Field Operations Intern in Orange Park, FL (US)

    I worked at Sam's Club as an intern for less than a year

    Pros

    Very welcoming environment, learned a lot, and they were very supportive.

    Cons

    Sometimes the members were not very nice

    Advice to ManagementAdvice

    Continue doing what you do

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Food job, but be physically fit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cart Associate  in  Provo, UT (US)
    Current Employee - Cart Associate in Provo, UT (US)

    I have been working at Sam's Club part-time for less than a year

    Pros

    Sam's works with my school schedule very well, even allowing me to work only at nights weekdays, and anytime on weekends! My manager was very willing to change my work schedule to fit my school schedule and even recommended that I should keep low hours for now till I get used to college. Then I can upgrade for more time if needed!

    Cons

    Got to keep working all the time, and breaks are limited. COS are very nice but sometimes their rules/company policy is too strict to be able to do out jobs properly.

    Advice to ManagementAdvice

    Add another 15 min break perhaps? Cart associates do need more time to catch their breaths and keep hydrated.

    Recommends
    Positive Outlook
    Approves of CEO

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