Sam's Club

  www.samsclub.com
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Sam's Club Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

3.0 963 reviews

57% Approve of the CEO

Sam's Club President and CEO Rosalind G. Brewer

Rosalind G. Brewer

(283 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 33 reviews)


Cons
  • Once you become salaried forget having work life balance (in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 52 reviews)

More Highlights
963 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I love Sam's Club!

    Anonymous Employee (Current Employee)

    ProsLoved the culture, company values and I felt like a grew as a person there

    ConsNothing loved every minute I worked at this establishment

    Advice to Senior ManagementYou people are doing a wonderful job. You have done everything great!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Career Opportunities
    • No Opinion of CEO

     

    Fun place to work.

    Membership Associate (Current Employee) Daphne, AL (US)

    Pros1) It's fun and faced paced 2) The opportunity for advancement, I have been with them for 4 months at this time and have been offered two promotions (accepted the second) will write a review on it when i have a feel for it. 3) Co-workers are fun to work with.

    Cons1) Most positions start as part-time. 2) Many times the store is understaffed 3) Management consistently changes the rules making it difficult to be consistent with the members.

    Advice to Senior ManagementStaffing and policy consistency.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    A good place to start

    Anonymous Employee (Current Employee)

    ProsVery flexible schedule.
    Great opportunity to work with some neat people.

    ConsLow pay
    Hard to be really appreciated

    Advice to Senior ManagementSpend some time really encouraging your associates. It's hard to feel so under appreciated.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    I had a pretty decent experience at the store I worked at worked with fun people.

    Anonymous Employee (Former Employee)

    ProsPretty good starting pay if you have previous experience.

    ConsManagment seemed to come and go, and managment switched shifts alot.

    • Culture & Values
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    • Senior Management
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    Cashier

    Cashier (Current Employee) San Antonio, TX (US)

    ProsVery relaxed work place , associates are helpful , managers are nice and help if they know you would like to move up. There is lots of room for growth with the company .

    ConsThe hours are not great for partime and the constant up selling of memberships.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Proceed with caution...

    Anonymous Employee (Former Employee) Wentzville, MO (US)

    ProsVery common retail environment. Stress given on customer service to members, expect daily meetings (pep rallies) chants cheers, expectation on community service. Areas consist of a team lead and manager.

    ConsNew or newer clubs have an emphasis on membership drives and once opened upselling current members to convert to premium levels. Lot of computer based training once hired that you are required to maintain.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Listen to your employees they are your best idea generators.

    Team Leader (Current Employee) Strongsville, OH (US)

    ProsDecent benefits. Culture is superior to the walmart side. Opportunities to advance. Better atmosphere than traditional retail.

    ConsScheduling is horrid. Was once family oriented now straying away from that.
    Pay leaves much to be desired when compared to our main competitor. Hard to enter manager in training.

    Advice to Senior ManagementWORK LIFE BALANCE NEEDS ATTENTION! Especially manager rotations I.e. Overnight manager, supervisor days off.(everyone deserves a weekend off sooner or later) Interns with ZERO experience becoming managers! GROW TALENT FROM WITHIN! RETAIN IT! ENCOURAGE! Pay scale has changed ie levels system ie removing or slashing incentives (Sunday, overnight premium, etc etc) expectations and job responsibilities keep increasing so how about we re examine our pay scale and incentives to the people that run the clubs and not the suits that visit once/twice a month. All area supervisors should be "managers in training" if no desire to manage then step aside and let new talent grow.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Work hard for little pay

    Anonymous Employee (Current Employee)

    ProsIt's a job, you meet a lot of nice members and some nice co workers

    ConsYou trust no one in management , to much favoritism if your not on the mangers list of butt kisser , you get know where. The management is never happy you never do good enough. They hire to many part time people so they give know one full time.

    Advice to Senior ManagementLearn to lead by example and remember you yourself started out at the bottom , till some one gave you a chance to move up. Let your workers know they are human remember with out the little guys the job don't get done.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    First Job

    Pharmacy Technician (Current Employee) Gurnee, IL (US)

    ProsIt was a great place to learn how to work in a pharmacy.

    Conshigh turnover rate in the store

    Advice to Senior ManagementImprove on getting managers that actually know how to manage.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sam's Club is a very family friendly type atmosphere and the employees at Sam's will bend over backwards to help anyone.

    Overnight Merchandiser (Former Employee) Hattiesburg, MS (US)

    ProsThe starting pay was generally higher than most places and the recognize and appreciate thier people.

    ConsIt was some what a little difficult to move to another position or promotion due to a set of some employees but, overall great place to work and SHOP...;-)

    Advice to Senior ManagementFor the most part I would say good Job and well done howevever, give everyone the same chances of advancement.

    Yes, I would recommend this company to a friend

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