SYKES Reviews

Updated 25 April, 2015
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Employee Reviews

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  1. Helpful (1)

    Facilitator

    Current Employee - Facilitator
    Current Employee - Facilitator

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Flexible shifts, steady pay, opportunity for incentives and bonuses from both the client and for things like attendance and meeting metrics from the employer

    Cons

    limited growth opportunity, things change all the time which is typical for a call center, bad communication from top down

    Advice to Management

    be more transparent, listen to the client and listen to the employees

  2. Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Winter Haven, FL (US)
    Former Employee - Customer Service Representative in Winter Haven, FL (US)

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good salary and paid training

    Cons

    Work shifts suck . No help when they throw you to the phones

  3. Helpful (1)

    Not worth the pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)

    I have been working at SYKES

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Full Time employment. A pay check.

    Cons

    The job is simple but the environment is toxic for most sane persons. The company not picks very call. You are constantly monitored... On the phone and just speaking at your desk. They treat their people as if they own them inside work ad out. ( I.e. calling you after you've called in sick to ask if you are coming in.) The job recruiter will promise great hours and then they call and inform you of your real schedule. It's an extremely political job. The brown nosers rise to the top... Regardless of skill level or scruples.

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  5. EXCELLENT company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for growth.

    Cons

    I love the company I work for. As such there are no 'cons'.

    Advice to Management

    Keep doing what you're doing.

  6. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI (US)
    Former Employee - Member Service Representative in West Allis, WI (US)

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  7. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

  8. Helpful (1)

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    It is very easy work.

    Cons

    The leadership is unorganized and the pay is horrible.

  9. It was a bitter sweet experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Making connections with people from different parts of the us and bonus checks that is it

    Cons

    No more raises once you hit $10, pushed to make sales on every single call even if the customer tells you that their significant other has died and you written up if you don't. It was just too stressful

    Advice to Management

    None

  10. Sales and service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Incentives, some managers, some people

    Cons

    Transitioning from strictly customer service to sales and having your job depend on a quota and they tell you all you have to do is offer but meet a sales goal.

    Advice to Management

    Go back to customer service and people would not quit

  11. Helpful (1)

    Not much training for temp employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Fort Lauderdale, FL (US)
    Former Employee - Customer Service in Fort Lauderdale, FL (US)

    I worked at SYKES

    Pros

    Great pay and patience from trainers.

    Cons

    Although I only had a temp position, the amount of training given was incredible low and not enough to handle the job of being able to edit credit card information for clients.

    Advice to Management

    Increase the training in hiring temp employees, it can be very stressful having customers call in and knowing almost nothing at all what to do to help them. I understand that there will be some things that may be difficult, but your system is very difficult to work with.

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