SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 16 December, 2014
Updated 16 December, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I have been working at SYKES

    Pros

    Sykes values your contribution to the team and gives you an opportunity to grow. A true team environment.

    Cons

    Scheduling can be restrictive and pay increases have been on a freeze for two years.

    Advice to ManagementAdvice

    Pay more money and give raises to your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Excellent Benefits & Fair Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Great holidays off & good management

    Cons

    Typical large corporation problems, management changes often but overall- solid good company to stay a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Stressful, but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Commission plus base is nice, pay isn't great... but better than min wage.

    Cons

    Hours, a "you do this and like it, or we'll find someone else who will" attitude.

    Advice to ManagementAdvice

    Break your clients up, have a dedicated sales department, dedicated service department. Pushing both together is highly counterproductive.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Its a Job!!!

    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES full-time (less than an year)

    Pros

    made enough to pay the bills, good experience, friendly people

    Cons

    NO paid incentives, barely got help in training, no career developement, customer service in GENERAL

    Recommends
  7.  

    Alright company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Good company good training

    Cons

    Getting to know the system

    Advice to ManagementAdvice

    Need better trainers

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)

    I worked at SYKES part-time (less than an year)

    Pros

    Friendly co-workers, clear instructions, fair amount of pay for the work

    Cons

    No room for personal growth, tedious work

    Recommends
    Approves of CEO
  9.  

    Leading a team of 19 member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Cairo (Egypt)
    Current Employee - Sykes Team Manager in Cairo (Egypt)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Awesome, great, team , best, ever

    Cons

    Bad Management, no food, no allowance, no vacations

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was just good experience, you will learn something in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Makati City (Philippines)
    Current Employee - Technical Support Representative in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    There are a lot of benifits.

    Cons

    First is schedule. But it is pretty good in working at sykes, you will learn a lot and improve your career growth and skills.

    Advice to ManagementAdvice

    Just keep going.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Poor employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Nothing I can think of

    Cons

    Unfair advancement, its all about prefences

    Advice to ManagementAdvice

    Be more transparente in the process

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.