SYKES

www.sykes.com

SYKES Reviews

Updated 27 January, 2015
Updated 27 January, 2015
399 Reviews
2.3
399 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
213 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS
    Former Employee - Customer Service Representative in Sydney, NS

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Career Path and Commitment to Employees

    Cons

    Long hours can be stressfu;l

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Dream Job, dream company-Hands down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)

    I worked at SYKES full-time (less than a year)

    Pros

    The company has a strong sense of seeing each employee prosper and develop into the best agent you can possibly become! As long as you keep your supervisor in the loop and communicate, you should not have a single complaint!

    Cons

    There is no room for technological issues in this or any work at home position. With that being said the position can be very stressful due to the company's systematic issues on a daily basis, which can make an already stressful job-a horrible experience!

    Advice to ManagementAdvice

    Fix the system issues and develop support or a more feasible window for employees when they too have tech issues due uncontrollable circumstances.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I really liked working there!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grundy, VA (US)
    Former Employee - Customer Service Representative in Grundy, VA (US)

    I worked at SYKES

    Pros

    Good pay for the work you do, dress the way you want to except on days that important people was going no to be there you had to dress fancy.

    Cons

    After training I got the hours from 4pm to 2am. I HATED those hours, to hard on people during the scoring part of the calls.

    Advice to ManagementAdvice

    Lighten up on the call scores, not every call can Be less than 5 min and perfect!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great facilities, low or no increase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Facilities are great. They have great processes and workflows that i am able to apply to my current job.

    Cons

    salary increase are minute even with promotion. Learning and development services only for managers.

    Advice to ManagementAdvice

    Bring back the annual appraisals and not profit sharing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company with great leadership and wonderful people - Allows you to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tampa, FL (US)
    Current Employee - Anonymous in Tampa, FL (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    I love my job and the work I do. The team is great. I cannot say enough about the people - they are wonderful in so many ways: smart, hardworking, honest. Company leadership has solid plans for growth and they invest in their people! What's not to love?

    Cons

    I am a tough "grader," but I honestly cannot find anything that is lacking.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is obvious that you care.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good first place to work, pay is too low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)
    Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)

    I have been working at SYKES full-time (less than a year)

    Pros

    Depending on the team - friendly staff, good support provided

    Cons

    The wages are much too low: I am being asked to provide in-depth knowledge of products for companies in 3 different languages. You would think that two extra languages would mean higher wages (well, ok, 500 pounds per year extra).

    Advice to ManagementAdvice

    You need to pay overtime. You encourage employees to "go the extra mile" but that extra mile still needs fair compensation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Assist mobile customers with accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR (US)
    Current Employee - Customer Service Representative in Little Rock, AR (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    Great bonuses just take a while to get them

    Cons

    Gets repatitive and hold quick

    Advice to ManagementAdvice

    Have weekly challenges

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good learning experience, but oftentimes frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)

    I have been working at SYKES full-time (more than a year)

    Pros

    People are extremely friendly.
    The Communications department does their best to make the environment as enjoyable as possible with contests, activities and special treats.
    Managers understand there must be a work-life balance, and they will help out with any schedule accommodations for study reasons.
    Great importance is given to education and personal development through language and Cisco courses, as well as career path options within the company itself.

    Cons

    Communication between departments and between managers and employees is lacking. Information is improperly compartmentalized sometimes, which leads to surprises and emergencies.
    The company philosophy struggles between aiming for quality or quantity when it comes to the recruiting process.
    While the benefit package has been growing, the salary is lagging behind other companies in the same field.

    Advice to ManagementAdvice

    Focus more on hiring quality employees than simply mass hiring. This will help slow down attrition rate.

    Recommends
    Negative Outlook
  11.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chavies, KY (US)
    Former Employee - Customer Service Representative in Chavies, KY (US)

    I worked at SYKES part-time (less than a year)

    Pros

    Health issuance, flexible work hours, easy work.

    Cons

    Location, a lot of traffic

    Recommends
    Positive Outlook

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