SYKES Reviews

Current Employee – been working at SYKES full-time for more than a year

Pros – first timers on cc can apply here. this is a good stepping stone

Cons – low appraisal
low compensation and benefits

Yes, I would recommend this company to a friend

Former Employee – worked at SYKES full-time for more than 3 years

Pros – Some co-workers made the day bearable.

Cons – Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
Weekly metrics structured so it was impossible to meet goal in all areas.
Benefits too expensive based on wage.

Advice to Senior Management – Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for more than 8 years

Pros – Really good place to learn.

Cons – Not many opportunities unless moving to other areas of expertise.

Yes, I would recommend this company to a friend

Current Employee – been working at SYKES full-time for more than a year

Pros – Good people; great location(s); great presence in the community; great services to customers; great benefits.

Cons – If Sykes had a necromancer on their payroll, they would have no problem working you to death, reviving you and then working you to death again.

Advice to Senior Management – Focus on work/life balance. Expand your flex commute options.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for less than a year

Pros – - no commute
- Encouraging work environment

Cons – - VERY LOW PAY.
- Heavy tech requirements

Advice to Senior Management – Increase the base pay for these positions in order for the role to be attractive. As it stands no one can support a household with the current pay requirements.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for more than 10 years

Pros – There is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

Cons – Sometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Great pay, considering you sit and talk all day. Nice coworkers for the most part.

Cons – Strict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

No, I would not recommend this company to a friend

Current Employee – been working at SYKES full-time for more than 3 years

Pros – Do what is right for the employee

Cons – Executive management not connected to what happens in company

Advice to Senior Management – Get out there

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons – Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to Senior Management – Keep up the excellent service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for more than a year

Pros – Policies are n place and they strive to continually improve processes

Cons – Too much work for one person. Maybe a pay increase would be enough incentive. :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company