SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.6 254 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
254 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work from home opportunity that allows some flexibility"
    in 22 reviews
  • "Good working environment and the people are friendly"
    in 10 reviews
Cons:
  • "It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic"
    in 9 reviews
  • "This company has a extremely high turn over rate"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Shady Company- stay away

Anonymous Employee (Former Employee)

I worked at SYKES full-time for less than a year

ProsThe only PRO with this company is working from home.

ConsDuring the interview you are told of the multiple incentives and bonuses which you will never receive or no one you ask will know about again, You WILL spend time off the clock working without pay. They will not tell you about this until the end of your training when you start into production. If your computer (that they provide) or software (their software) messes up (and it will), you will not be paid for the time it takes you to restart and reload all of the software. They will tell you you will get paid, but they will find a way to not have to pay you. Expect this to happen several times a shift. I was scheduled for 40 hours a week, and only get 33-35 on my check per week. Not to mention I was early EVERY day to ensure I had all programs and software loaded (all unpaid) I NEVER received the attendance bonus even though I never missed one single day. I never received the other incentives for my metrics either. Had I known what I learned the hard way I would've never joined this company. Save your 45$ and find a legitimate company that is willing to pay you for what you do. It only pays from 8-10$ hr as it is, to have several hours of that taken that was hard earned money every week was just too much to accept.

Advice to Senior ManagementStart being honest with your employees. Start accepting responsibility for your job and take care of tech issues and ensure your workers are getting paid properly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good Job, easy to learn

Customer Service Representative (Current Employee)
Amherst, NY (US)

I have been working at SYKES full-time for less than a year

ProsEasy sit down job, Payed Training, and easy to pick up

ConsWork Schedule, angry callers rarely.

Advice to Senior ManagementMore Shift options

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Better

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsSykes is very nice in culture, have abundant benefits and a better management.

ConsOn this part, Sykes has a low salary rate compared to others.

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SYKES KFT BUDAPEST!

Customer Service Representative (Current Employee)
Budapest (Hungary)

I have been working at SYKES full-time for more than 3 years

ProsNo way to say something positive...bad salary and no possibility to challenge

ConsI don't recomment to anyone...think before getting a job there..many place in budapest can provide you a better jobs!

Advice to Senior Managementdisorganized no logic of work and no education background..included HR.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • No Opinion of CEO

 

There is potential

Account Manager (Former Employee)
Milton-Freewater, OR (US)

I worked at SYKES full-time for more than 10 years

ProsDepending on management, there is recognition, advancement and job satifactory.

ConsNo retirement, after 5 years or more service one will be set up for failure. Notice that the only tenured employees are executives.

Advice to Senior ManagementReturn to John Sykes philosphy of business.

No, I would not recommend this company to a friend

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Customer service

Anonymous Employee (Current Employee)

I have been working at SYKES

Prosits a job that is easy to get

Consbad pay is really poor

No, I would not recommend this company to a friend

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Bad company

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for more than a year

ProsThey hire everybody and the pay isn't all bad

ConsBad management all managers unprofessional and some are criminals

Advice to Senior ManagementWatch the company

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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High-school playground

Technical Support Representative (Current Employee)
Cluj-Napoca (Romania)

I have been working at SYKES full-time for more than a year

ProsIn Cluj-Napoca they don't fire people.

ConsThey work in an comunistic style, spoiling the egos.

Advice to Senior ManagementUpgrade to democracy.

No, I would not recommend this company to a friend

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Customer Service Representative

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for less than a year

ProsGood opportunities to grow with the company

ConsThe Schedule time frame wish i would have had a different Schedule

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Used to be Alpine Access

Customer Service Representative (Current Employee)
Denver, CO (US)

I have been working at SYKES part-time for more than 3 years

ProsYou get to/have to work from home. Technology is provided for you. You can work part time

ConsYou have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

Advice to Senior ManagementIt's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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