SHI International

  www.shi.com
  www.shi.com

SHI International Reviews

Updated 13 November, 2014
Updated 13 November, 2014
114 Reviews
3.5
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
84 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time (more than an year)

    Pros

    Top level leadership is good. Internal systems are good cutting edge IT is actually used in everyday business. Work from home policies were very good.

    Cons

    The company lacked direction would change at the drop of a hat. Sales positions are a revolving door most people are out the door in two years or less.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Okay place to cut your chops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    Vibrant culture, people care about one another for the most part. Lots of vendor sponsorship and events which allow for networking opportunities.

    Cons

    -Middle & senior management is very green in most districts/regions
    -Metrics are prioritized over sales results
    -Not enough "selling time" due to manditory office days and other events/activities unrelated to actually selling product/solutions to customers.
    -Lots of "hand-holding" versus given the tools to succeed and being treated as an adult.
    -Unless you live in Austin or NJ, limited opportunity for career progression
    -Culture of 'working 24x7'. Not being responsive to email while on vacation is frowned upon which can lead to burnout.

    Advice to ManagementAdvice

    Relize that sales results are the key driver towards profitibility. Too many 'flavor of the week' type campaigns which distract focus from key objectives of which the campaigns should be ancillary to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Junior Sales role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON

    I have been working at SHI International full-time (more than an year)

    Pros

    Flexibility and earning potential and the opportunity to develop a roster of clients in a local market. Long leash, and the autonomy to succeed. Transparent quotas, and the ability to be setup for long term success.

    Cons

    Market is saturated, and there is loads of rep turnover. Go to market strategy is simplistic, and does not resonate with customers. Too much emphasis on metrics versus actual selling. Very young and green leadership team, with not a lot of selling experience.

    Advice to ManagementAdvice

    Leadership team is inexperienced and does not have enough direct sales experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    LOVE IT HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX (US)
    Current Employee - Inside Account Executive in Austin, TX (US)

    I have been working at SHI International full-time (less than an year)

    Pros

    great company culture, lunch is catered almost every day, everyone is happy, great friends.

    Cons

    cold calling is hard sometimes

    Advice to ManagementAdvice

    higher the base pay

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's okay for right out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Somerset, NJ (US)
    Current Employee - Anonymous Employee in Somerset, NJ (US)

    I have been working at SHI International full-time (more than an year)

    Pros

    Great culture, real team environment, everyone helps each other regardless of team or function, lots of fun events, career advancement, committed to hiring from within, HR is really helpful, lots of random and unexpected opportunities to use other talents you may have

    Cons

    starting pay too low, no real on-boarding process, it could be depending on the team, but putting in long hours and extra effort gets you nowhere

    Advice to ManagementAdvice

    reward effort and going the extra mile, this would require the manager to actually manage. Know who's shopping and youtube-ing all day and who's trying, also allow those who have proven themselves to work from home occasionally, make it less obvious who favorites are

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great company and coworkers - a place to stay and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Somerset, NJ (US)
    Current Employee - Anonymous Employee in Somerset, NJ (US)

    I have been working at SHI International full-time (more than 8 years)

    Pros

    The environment is nothing like your typical IT sales company. I've met some of my closest friends at work and really enjoyed my coworkers and managers along my path to a very successful and challenging career. SHI also provides great benefits and job security. The free on-site health clinic, gym, cafe and numerous employee/partner social events make the work environment very satisfying. Plus SHI is one of the few companies out there that continues to put up record sales numbers every year. Great place to work, definitely somewhere that fits into my long-term career goals.

    Cons

    Upper management tends to have poor management skills and not have enough of a connection with what's going on with everyday employees. The company and employees would really benefit from management-level training. Managers should also have more accountability for their actions.

    Advice to ManagementAdvice

    Consider a work from home policy for tenured employees. The work world is becoming increasingly mobile, so employees who are trusted and have proven themselves over time should be allowed to work from home on occasion. Also consider extra vacation time/reward for 10+, 15+ and 20+ employees as a "thank you" for the commitment, dedication and hard work over the years. Milestones like these are not common in the IT industry, and should be rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time (more than 10 years)

    Pros

    Career growth opportunities and the ability to make decisions on your own and with your team. Great company to make a name for yourself.

    Cons

    You run your own business basically in whatever role you are in at SHI. So you own up to your performance at the company whether good or bad.

    Advice to ManagementAdvice

    Management is great in assisting as long as they take the time out to hear the employee out.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Okay for recent college graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time (less than an year)

    Pros

    Friendly staff. Training is entertaining and all SHI members are young, understanding employees. Sales managers are typically relaxed and can help with any issues.

    Cons

    Low pay with small commission. Moving up does not mean earning a much bigger salary. They hire all recent college grads and do not care if they leave the company within a year.

    Advice to ManagementAdvice

    Higher base pay to keep employees around longer.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Good for college graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX (US)
    Current Employee - Inside Account Executive in Austin, TX (US)

    I have been working at SHI International full-time (more than an year)

    Pros

    You can learn IT sales and possibly move into another role if you can survive for a year. There's a lot of free lunches and the work facilities are nice. There's also a lot of emphasis on rewarding the top performers and giving them credit for their success. They're fast growing and still have a lot of room to grow.

    Cons

    It's like working in a giant fraternity house. For some, that may be awesome, but it doesn't give you a good foundation for what work will be like outside of SHI in a more professional environment. Its really noisy on the floor when you're trying to make calls that sometimes customers can hear the yelling and music which is pretty unprofessional and disruptive when you're trying to put your best foot forward with a customer. If you say something about the noise you will be bullied by the people that like to make the noise. If you have an MBA or any other formal business training, run for the hills unless you can't find another job. Your talents will likely be wasted your first year making cold calls and working LONG hours doing mindless prospecting and sending blanket emails in hopes of making more than $35,000 per year. They're growing fast, but the supporting resources aren't growing at the same rate causing a lot of frustration for inexperienced sales reps. When resources fail, so does the rep and in turn SHI.

    Advice to ManagementAdvice

    Make a better external website that employees can use a more competitive tool. Allow people to move roles before the year mark if they're qualified to fill another role. Hire from the outside for roles that require more experience. Treat your managers better (this is a big reason people don't want to move up the chain). Be more firm with bully behavior in the office as it happens everyday.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Take an Entry-Level Position... then Move On.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Somerset, NJ (US)
    Former Employee - Anonymous Employee in Somerset, NJ (US)

    I worked at SHI International full-time (more than an year)

    Pros

    The overall company culture and vibe is young and energetic. SHI has experienced tremendous business growth in the past 2 and half years which I had worked at the company for. They offer good benefits, opportunities to move to different departments within the company, and to make a good wage if you are working under the right team. This is a good place to start an entry-level position, just to gain some experience.

    Cons

    Mid and upper management have no idea how to communicate nor properly lead projects and initiatives; it is the blind leading the blind at SHI. Enormous expectations are assigned to both individuals and teams with no real direction or incentive to complete them. There is a very political climate when it comes to promotions, with senior management promoting and creating new titles for whomever they personally like, rather than choosing who is actually best qualified for a position. Seniority at the company also factors heavily when it comes to favoritism.

    Advice to ManagementAdvice

    Learn to communicate more clearly. Reason out what you are doing before you expect your team to understand and support your actions. Learn to lead teams, not just call out orders at them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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