SHI International Reviews

Updated 24 March, 2015
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3.1
138 Reviews
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SHI International President and CEO Thai Lee
Thai Lee
97 Ratings

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)

Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    4 people found this helpful

    Great company and coworkers - a place to stay and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Somerset, NJ (US)
    Current Employee - Anonymous Employee in Somerset, NJ (US)

    I have been working at SHI International full-time (more than 8 years)

    Pros

    The environment is nothing like your typical IT sales company. I've met some of my closest friends at work and really enjoyed my coworkers and managers along my path to a very successful and challenging career. SHI also provides great benefits and job security. The free on-site health clinic, gym, cafe and numerous employee/partner social events make the work environment very satisfying. Plus SHI is one of the few companies out there that continues to put up record sales numbers every year. Great place to work, definitely somewhere that fits into my long-term career goals.

    Cons

    Upper management tends to have poor management skills and not have enough of a connection with what's going on with everyday employees. The company and employees would really benefit from management-level training. Managers should also have more accountability for their actions.

    Advice to ManagementAdvice

    Consider a work from home policy for tenured employees. The work world is becoming increasingly mobile, so employees who are trusted and have proven themselves over time should be allowed to work from home on occasion. Also consider extra vacation time/reward for 10+, 15+ and 20+ employees as a "thank you" for the commitment, dedication and hard work over the years. Milestones like these are not common in the IT industry, and should be rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Junior Sales role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON

    I have been working at SHI International full-time (more than a year)

    Pros

    Flexibility and earning potential and the opportunity to develop a roster of clients in a local market. Long leash, and the autonomy to succeed. Transparent quotas, and the ability to be setup for long term success.

    Cons

    Market is saturated, and there is loads of rep turnover. Go to market strategy is simplistic, and does not resonate with customers. Too much emphasis on metrics versus actual selling. Very young and green leadership team, with not a lot of selling experience.

    Advice to ManagementAdvice

    Leadership team is inexperienced and does not have enough direct sales experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time (more than a year)

    Pros

    Top level leadership is good. Internal systems are good cutting edge IT is actually used in everyday business. Work from home policies were very good.

    Cons

    The company lacked direction would change at the drop of a hat. Sales positions are a revolving door most people are out the door in two years or less.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Okay place to cut your chops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    Vibrant culture, people care about one another for the most part. Lots of vendor sponsorship and events which allow for networking opportunities.

    Cons

    -Middle & senior management is very green in most districts/regions
    -Metrics are prioritized over sales results
    -Not enough "selling time" due to manditory office days and other events/activities unrelated to actually selling product/solutions to customers.
    -Lots of "hand-holding" versus given the tools to succeed and being treated as an adult.
    -Unless you live in Austin or NJ, limited opportunity for career progression
    -Culture of 'working 24x7'. Not being responsive to email while on vacation is frowned upon which can lead to burnout.

    Advice to ManagementAdvice

    Relize that sales results are the key driver towards profitibility. Too many 'flavor of the week' type campaigns which distract focus from key objectives of which the campaigns should be ancillary to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. I couldn't be happier working at SHI!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive
    Current Employee - Inside Account Executive

    I have been working at SHI International full-time (more than a year)

    Pros

    The internal growth opportunity & the culture!

    Cons

    I have nothing negative to say

    Advice to ManagementAdvice

    Good job! Keep on, keep'in on!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    It was a great company to start off your career after college in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX (US)
    Current Employee - Inside Account Executive in Austin, TX (US)

    I have been working at SHI International full-time (more than a year)

    Pros

    You're in the heart of Austin
    Great co-workers and bosses
    tons of vendor trainings w/ companies like HP, Dell, EMC and VMware
    You eventually become a sales wizard after learning how to cold call

    Cons

    Very high turnover rate
    all the management turnover in one year in my department
    The call matrix is too much a times
    sometimes there are not enough hours in the day

    Advice to ManagementAdvice

    I understand that SHI is growing really fast but it needs to adapt to the growing pains that are occurring within the company. Cheers!

    Recommends
    Positive Outlook
    Approves of CEO
  8. Lots of opportunity and hard work available but still treated like a new employee with very little flexibility/autonomy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX (US)
    Current Employee - Inside Account Executive in Austin, TX (US)

    I have been working at SHI International full-time (more than a year)

    Pros

    Great earning potential and growth but only one career path which is up to management.

    Cons

    No matter how hard you work or how far you exceed your goals, proven IAE's are still managed the same as new IAEs despite leadership's claims to do otherwise. Tenured IAE's who exceed quota should have more flexibility and autonomy. Micromanaging is poor leadership and will push away your best employees. If you have to tell people to do their job and micromanage you're probably not hiring the right people. At the very least proven IAE's shouldn't be held to the same metrics as ones who aren't performing. Sr ISAMs are allowed to work from home one day a week- IAE's should be given this same option. Flexibility and mobility is the future of our jobs and something people are looking for- again something to consider if you want to retain the right kind of employees. Trust in general for employees actually makes people want to work harder as opposed to constantly questioning employees for example need to come in a little late or leave a little early for a Dr.s appt a couple times a YEAR. Why are employees being treated like they are 12 years old and can't make adult decisions? This says a lot about the culture at SHI. Even if leadership was to blame that on the particular manager you're still training or encouraging your manager to manage in such a way and haven't communicated a better way of leading in the organization. These are some huge fundamentals to making SHI a more long term place to work and decrease turnover. Reward reps that produce to keep them around.

    Advice to ManagementAdvice

    Listen to everything mentioned above and other reviews lay off the micromanaging and just hire the right people. Create more of an adult workplace and less of a frat house.

    No opinion of CEO
  9. Great out of college experience, but be warned.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX (US)
    Former Employee - Inside Account Executive in Austin, TX (US)

    I worked at SHI International full-time (more than a year)

    Pros

    - You will learn sales and be able to absolutely succeed in any future sales jobs.
    - High job security if you work hard (not a meat grinder sales company)

    Cons

    *Painful watching less strategic and less hard working colleagues being handed entire books of business. This happens quite a bit and can be massively discouraging watching people who work half as hard as you handed the best accounts!*

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. volume hardware and software reseller excelling in customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Remote, OR (US)
    Current Employee - Sales in Remote, OR (US)

    I have been working at SHI International full-time (more than a year)

    Pros

    great culture and teamwork.
    benefits OK.
    minority/woman run business can get SHI in the door, especially in govt accounts

    Cons

    re: Sales -- Corp Sales team cannibalizes business from Enterprise AE's.
    Tough for new people, especially in Sales, as established AE's keep accounts they've developed over many years.

    Advice to ManagementAdvice

    make it easier for new people -- especially new people working remotely -- to assimilate -- perhaps by having a mentor program.

    Recommends
    Positive Outlook
  11. Account executive in their public sector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Somerset, NJ (US)
    Current Employee - Account Executive in Somerset, NJ (US)

    I have been working at SHI International (more than 3 years)

    Pros

    Lots of flexibility and potential to make a lot of money

    Cons

    Changing sales structure makes it difficult to work

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Positive Outlook

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