Royal Mail

www.royalmailgroup.com
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Royal Mail Reviews

Updated 3 March, 2015
Updated 3 March, 2015
105 Reviews
3.0
105 Reviews
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Royal Mail CEO Moya M. Greene
Moya M. Greene
47 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • good pay, good hours, good career opportunities (in 5 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 6 reviews)

  • heavy work load, manual sorting (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Services in London, ON
    Former Employee - Director of Services in London, ON

    I worked at Royal Mail full-time (more than 5 years)

    Pros

    Provided a public service to others

    Cons

    Highly unionised environment, poor Govt recognition of value of the asset

    Advice to ManagementAdvice

    Keep changing

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Tedious, unappreciated and unsatisfying work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at Royal Mail

    Pros

    Full time permanent direct employees get a larger amount of compensation than might usually be expected. I wasn't one of these, but I did see many people satisfied. Co-workers, whilst disillusioned, are mostly pleasant people with a good work ethic.

    Cons

    Working as a temporary employee, I saw people let go without notice for "underperformance", without being spoken to beforehand. These decisions come from management that you don't ever meet and you never know who they are despite working in the same open plan office.

    I wasn't a victim of the above, but being in close proximity to that sort of behaviour led to a disgraceful work atmosphere.

    Advice to ManagementAdvice

    I would favour a more meritocratic approach to promotion to management level.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Mail full-time (more than 10 years)

    Pros

    Good company for progression, pay is top end of the industry type, plenty of good training, and you have the freedom to manage yourself

    Cons

    Too much politics at the top, many senior managers are corrupt and play with peoples lives by putting pressure on them, work-life balance is also poor at mid to senior management level.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager
    Current Employee - Office Manager

    I have been working at Royal Mail full-time (more than a year)

    Pros

    Good rewards pay and bonus

    Cons

    Expect you to go above and beyond everyday

    Recommends
    Neutral Outlook
  6.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Customer Advisor (RS3) in Exeter, England (UK)
    Current Employee - Advanced Customer Advisor (RS3) in Exeter, England (UK)

    I have been working at Royal Mail

    Pros

    nice people, uniform provided overtime opportuities

    Cons

    bullying management and job can be boring

    Advice to ManagementAdvice

    need to move with the times and stop bullying tatics

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Exciting, fast paced challenges - but a terrible company wide culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Manager/Ops Manager/WCM Champion in Somerset West (South Africa)
    Former Employee - Graduate Manager/Ops Manager/WCM Champion in Somerset West (South Africa)

    I worked at Royal Mail full-time (more than 5 years)

    Pros

    - the opportunities to get stuck into some meaty issues and to make a real impact.
    - the opportunity for progression across the country, across the whole of the UK.
    - the CEO; she seems really switched on and engaged.
    - looking for love? I've never seen any other company full of families and relationships!
    - technology; for a senior manager, blackberry and laptops are adequate and pretty much reliable.

    Cons

    - employee relations car crash; the frontline operator vs management 'war' is astonishing!
    - the CWU; out for control and to take over rather than to support and sustain the companies/ employees best interests... Many reps resemble out of control activists out to cause chaos?
    - the culture; operational management is run through bullying and those accused and quickly promoted to moved to cause another problem elsewhere.
    - performance management and development; little real focus... It's all about 'getting the mail out'!
    - old boys club; it's not what you can do when you know the right person/ or sleeping with senior management (astonishingly common!)
    - there's currently a push to get in more female managers; great news because we're under represented... But there seems to be blind panic to get in as many females into mgt posts regardless of ability!

    Advice to ManagementAdvice

    Care less about the work plan and more about people.
    Support grads better.
    Zero tolerance in bullying needs to be real too down... Don't just talk the talk!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Easy, but dull

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Mail

    Pros

    I worked as a temp parcel sorter over Christmas. The actual work was easy, and there were some nice people to talk to during the day. The manager was nice

    Cons

    The work can get repetitive very quickly, and some parcels are more annoying than others to sort. There were sometimes conflicting messages coming from different managers

  9.  

    Good job and pension

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Post Man in Kingswood, South West England, England (UK)
    Former Employee - Post Man in Kingswood, South West England, England (UK)

    I worked at Royal Mail part-time (less than a year)

    Pros

    Free stamps every year are nice

    Cons

    Managers are rude arrogant and don't give good advice

    Advice to ManagementAdvice

    Listen to your work force

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Pay is great but repetitive & boring job most of the time..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman in Guildford, England (UK)
    Current Employee - Postman in Guildford, England (UK)

    I have been working at Royal Mail full-time (more than 5 years)

    Pros

    Come in at 6.30am in the morning be in the sorting office for 2-3 hours sorting mail/packets then You are your own boss when your out of the depot, take breaks/lunch whenever you like, no pressure really to get done unless you have a big round. December time if you are on a good round for Christmas you get decent tips from customers.
    Money - Best thing about the job is its well paid for an unskilled job you get to go home early if you finish early too. Overtime rate is good still get paid overtime rate even if you complete your round in your normal working hours.
    Bank holidays you get paid for, sundays always have off. Free stamps at xmas. take home about £340 a week. Would recommend this job if your starting out but don't expect to love it.

    Cons

    Management - Can be harsh at times, sometimes not even interested in what you got to say, If you get caught bringing back any mail expect to receive telling off or even dismissal. Lazy, rude & arrogant towards staff.
    Vans - The vans we drive are always in a bad state they get logged off and supposedly go in for repair & never gets fixed properly, overall poorly maintained throughout the company! this should be the #1 priority but the managers are only interested that the mail gets delivered and they get there bonus nothing else.
    Same S different day - Its very repetitive and boring at times ive been doing this job now for 5 years and nothing has really changed, if you are on a float its nice to see different people and areas but if you got your own round its okay but boring, sometimes can feel like a robot and people DO moan a lot!
    No discount at the post office for employees!
    Some rounds can be physically demanding.

    Advice to ManagementAdvice

    Help the employees more sorting mail, cheer up and focus on staff welfare.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Not a bad job, far worse out there for less pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman in Diss, England (UK)
    Current Employee - Postman in Diss, England (UK)

    I have been working at Royal Mail part-time (more than a year)

    Pros

    - good pay
    - well looked after, pension scheme, sick pay, up to 6 weeks paid annual leave and CWU union backing.
    - overtime always available for extra cash.
    - your essentially your own boss once you have started your round.
    - you spend the majority of time working outside so your not stuck in a hot sweaty environment all day.
    - generally a good atmosphere in the delivery office and friendly banter.

    Cons

    - some rounds are really small and some are huge.
    - working outside in horrible weather can be a pain.
    - sometimes bosses and managers will send you out on a round you haven't been trained on which is unfair, usually you will need atleast 1 day training on a town round and atleast 3 on a rural.
    - bosses and managers have no idea how hard it can be at times and make you feel stupid.
    - some customers are hard to deal with and will moan at you for being late or find something to complain about. (However a lot of customers are really friendly).
    - seniority takes place over juniority for annual leave and the choice of rounds.
    - days can be very long when parcels and mail are heavy but you are entitled to finish on time and arnt forced to work overtime.

    Advice to ManagementAdvice

    - Bosses and managers should test how long rounds take for themselves on a busy day Wednesday or Thursday.
    - get rid of the dead wood that work there and moan 24/7 and make the place miserable, they've never had another job and don't know how easy they have it.
    - make it easier for employees to progress in their career. Something as simple as offering a first aid course.

    Recommends
    Positive Outlook
    Approves of CEO

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