Roundpoint Mortgage Servicing

  www.roundpointmortgage.com
  www.roundpointmortgage.com
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Roundpoint Mortgage Servicing Reviews

Updated 19 September, 2014
Updated 19 September, 2014
11 Reviews
3.5
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dave Worrall
3 Ratings

Employee Reviews

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  1.  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing

    Pros

    Office Culture, Pay, Benefits, Co workers, Holidays off, team and one on one meetings with supervisor. You will always know what you need to improve on and receive praise when appropriate. You get to meet all VPs of company.

    Cons

    The hours are based off a seniority and ratings on scorecard. Communication between departments could be better.

    Advice to ManagementAdvice

    Better communication between depts.

    Approves of CEO
  2.  

    Depends on your department and age

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Charlotte, NC (US)
    Former Employee - Anonymous Employee in Charlotte, NC (US)

    I worked at Roundpoint Mortgage Servicing full-time for more than a year

    Pros

    I loved my direct department. Great people

    Cons

    Raises are complete crap. No matter how hard you work and how much overtime you put in, expect $0.30 maximum per year.

    It's a "who you know" system. So if you don't know anyone, you're stuck.

    I loved MY supervisor, but my department was blamed for everything, and many of us left due to poor treatment. Be wary, and good luck. Hope they see you as something worth while before you quit.

    I quit, and now everything is in shambles. Pay is absolutely pathetic, and don't fall for the "you can advance" bull.

    Advice to ManagementAdvice

    Be honest, and show some appreciation for those giving it their all. SOME sign would have been lovely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Fast-growing and a bit chaotic but pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Roundpoint Mortgage Servicing full-time

    Pros

    Like a lot of quickly growing companies, Roundpoint has its quirks and growing pains to deal with. The C-level folks are either unsure of the direction they want to in, or unable or unwilling to communicate it to the peons, 'cause things can seem chaotic at times. The overall culture is kind of like a teenager; sometimes happy and friendly, sometimes cranky, and it's hard to tell which is going to happen next.

    The culture is highly dependent on department: some departments are open and friendly, some are shut down tight and don't communicate at all. Most everyone is approachable, and the office layouts are designed to promote that. Training is also dependent on department: some focus on it a lot, others just do the basic stuff required by the Feds.

    Promotions are primarily internal, at least when possible. Roundpoint does do what it can to keep quality employees.

    Cons

    The chaos is distracting; people are relocating from floor to floor and building to building all the time, and the stated reasons for the relocations change. The new office designs are built to maximize bodies in a space, so you do not have much room to move around or have more than your monitors and a keyboard at your desk.

    Advice to ManagementAdvice

    Communicate, communicate, communicate! Break down those walls.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing

    Pros

    Was exciting to work with a new company and see it grow, compensation was generous and they are flexible.

    Cons

    A lot of chaos and nothing was really properly in place as far as policies/procedures. Seemed to be a lot of favoritism.

    Doesn't Recommend
    No opinion of CEO
  6.  

    I was not displeased with the job--the company was experiencing growing pains while I was employed there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Charlotte, NC (US)
    Former Employee - Underwriter in Charlotte, NC (US)

    I worked at Roundpoint Mortgage Servicing full-time for less than a year

    Pros

    Management was flexible when it came to personal time needed for children, appointments, etc. You could make up the time lost before or after hours.

    Cons

    At the time, my department was micro-managed which is fine for some employees but not everyone requires the same hands-on treatment.

    Advice to ManagementAdvice

    I heard that conditions have improved so keep doing what works best for employees and the customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing

    Pros

    Lots of growth opportunities in all departments. Great people and atmosphere. Department heads are helpful

    Cons

    Too far of a drive for me. Overtime was not allowed when business was slow even though the hours were worked

  8. 1 person found this helpful  

    Mortgage Loan Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MOrtgage Loan Originator  in  Rockville, MD (US)
    Current Employee - MOrtgage Loan Originator in Rockville, MD (US)

    I have been working at Roundpoint Mortgage Servicing full-time for less than a year

    Pros

    Tons of leads, no cost, no trickery selling techniques, straight forward products. You don't feel like your ripping people off. Easy to be successful. You get out what you put in.

    Cons

    Many loan officers in a growing company may make it harder to get to top then in the past. Easy to do though if you work.

    Advice to ManagementAdvice

    Monitor a little more closely some of the other LO's who may be not producing, wasting leads for more successful LO's

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great opportunities, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Roundpoint Mortgage Servicing full-time

    Pros

    It's a high energy, young company with a lot of opportunity for growth. Great place to learn the ropes and have access to an experienced senior leadership team. Fantastic benefits package.

    Cons

    High energy can mean high stress; there are some long hours. Training isn't always obviously accessible, but I've found that when I ask about something, it's available, you just have to seek it out sometimes.

    Recommends
    Positive Outlook
  10.  

    Roundpoint has potential, it needs stronger leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing full-time

    Pros

    The company is rapidly growing and is extremely flexible.

    Cons

    Rounpoint lacks satisfactory compensation packages.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Positive Outlook
  11. 3 people found this helpful  

    There is no diversity within the company, has many qualified employees that could be promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Roundpoint Mortgage Servicing

    Pros

    The company is a growing company, good for someone that is just getting a fresh start within the mortgage industry.

    Cons

    No growth for internal hires. No training and development department for new hires. Alot of confusion because no training department.

    Advice to ManagementAdvice

    Upper management should look at and promote internal hires. Show employees that they are appreciated. stop favortism and buddy system.

    Doesn't Recommend

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