RightNow Technologies Reviews

Updated 16 May, 2014
Updated 16 May, 2014
55 Reviews

4.1
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
44 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Professionals with Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Success Manager  in  Reston, VA (US)
    Former Employee - Client Success Manager in Reston, VA (US)

    I worked at RightNow Technologies full-time for more than a year

    Pros

    High performing team, good work-life balance, rewarding work, great solution and satisfied customers.

    Cons

    RightNow was purchased by Oracle. Although many of the team have remained, the original team has left. The culture is much different than it was when it was a stand-alone company.

    Advice to ManagementAdvice

    RightNow should be treated as a stand-alone and not a part of the Oracle suite of products. That may sound impossible, but the importance of the product is diluted and the culture has been severely altered. These are what lead to the success of the product.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Short but sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Product Manager  in  Bozeman, MT (US)
    Former Employee - Technical Product Manager in Bozeman, MT (US)

    I worked at RightNow Technologies full-time for less than a year

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to ManagementAdvice

    Sell to Oracle.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for, prior to acquisition by Oracle

    Former Employee - Account Executive  in  New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at RightNow Technologies full-time for more than 5 years

    Pros

    Good culture, strong product, great market opportunity

    Cons

    None come to mind,they did a great job

    Advice to ManagementAdvice

    None

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  5.  

    Awesome Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Manager  in  Irvine, CA (US)
    Former Employee - Enterprise Account Manager in Irvine, CA (US)

    I worked at RightNow Technologies full-time for more than 3 years

    Pros

    Fast paced, supportive environment, excellent management, great opportunity for growth

    Cons

    Sold too soon. RighNow's success ended with the acquisition from Oracle

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies full-time for more than 5 years

    Pros

    great pay and benefits. they really care about their employees.

    Cons

    no cons at this time

    Advice to ManagementAdvice

    keep doing what you are doing.

    Recommends
    Positive Outlook
  7. 2 people found this helpful  

    RightNow was my passion, unfortunately it was sold to Oracle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at RightNow Technologies full-time for more than 8 years

    Pros

    Positive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    Cons

    Small town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Nice People - Great Product

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies full-time for more than a year

    Pros

    Close knit team of like-minded professionals who really care about delivering a positive experience to customers

    Cons

    Lost many people since acquisition in 2012 by Oracle.. culture has been diluted significantly... not the same as it was.

    Neutral Outlook
  9. 1 person found this helpful  

    It was good.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Nice people to work with. Fun parties, great learning experience.

    Cons

    No longer around. Isn't the same as it used to be.

  10.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Bozeman, MT (US)
    Former Employee - Intern in Bozeman, MT (US)

    I worked at RightNow Technologies full-time for less than a year

    Pros

    small company culture, big company perks

    Cons

    aquired by Oracle so no longer an existing independent company

    Recommends
    Approves of CEO
  11.  

    RightNow was great before Oracle...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Web Development  in  Bozeman, MT (US)
    Former Employee - Manager, Web Development in Bozeman, MT (US)

    I worked at RightNow Technologies full-time for more than 3 years

    Pros

    It had a small company feel with the benefits of being a publicly traded company. The people were amazing and everyone worked and played hard

    Cons

    It was purchased by Oracle and the culture of the company changed radically and quickly.

    Recommends
    Neutral Outlook
    Approves of CEO

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