Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated 18 October, 2014
Updated 18 October, 2014
237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Good Learning Opportunity for recent graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Winston-Salem, NC (US)
    Current Employee - Manager in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    The people are are great to work with

    Cons

    Work Life Balance is not very good.

    Recommends
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Innovative and always something to do

    Cons

    Forced to move without getting a preference

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Territory Manager means Glorified Merchandiser in this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in San Francisco, CA (US)
    Current Employee - Territory Manager III in San Francisco, CA (US)

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    There are many great Pros to the job like a company car, paid personal gas and insurance, full benefits, cell phone and internet allowance. There are some pretty nice co-workers you will come across, and the freedom of not having to see a manager everyday is great. The CEO is also a very nice and down to earth guy if you ever get a chance to meet him.

    Cons

    Keep in mind that the tobacco industry is declining, but Division Managers will constantly put pressure on you to increase share for 2nd tier Camel products that are much less popular than the competition (Altria).

    Cons:
    1. Don't even think about career advancement, because there are barely any positions to strive for. Even if you do become a division manager after 5-10 years, you will still be going into gas stations and liquor stores for a living.
    2. Going into gas stations and liquors stores everyday will frustrate you and you will often deal with hostile situations.
    3. If you accept any relocation and moving bonus you will have to repay it if you leave within a year, and the company will charge you interest if you can't pay in a lump sum
    4. You will not be able to use your brain at all and have to do merchandising all day (aka hanging up signs and changing signs).
    5. The longer you spend in the company the more stupid you will feel. You will be out of touch with highly important skills you learn at other companies and even in excel classes at school.
    6. The company hires 1.5 people per day, because there are so many dissatisfied employees. Probably 4/5 people I have come across are actively looking for new employment.
    9. No real sense of team. It really does feel lonely after a while especially if you had to relocate and your closest co-worker is far away.

    My advice to any college graduates or people with some sort of ambition who are on the job hunt: Skip this job and keep waiting for a better company!

    Advice to ManagementAdvice

    Understand that many people are highly talented and skilled in performing job functions other than merchandising and you will stop having such a high employee turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Santa Fe Natural Tobacco Co: No Leadership, Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Decent starting salary, company car, benefits, 401k with match.

    Cons

    1.) Treated as property; salary means "you do". No motivators outside of "we pay you".

    2.) Clocking in/ out: that's right, as a salaried outside sales professional you must clock in/ out and are held accountable to making a certain number of visits per day within an 8 hour time frame. Make any more than said number (which changes quarterly, or semi-annually) and you're not making "quality calls", make any less and you're given some other watered down excuse for management.

    3.) First time manager every year: "promote from within" basically means a first time manager will be learning from their mistakes, consequently effecting your career, every 1-2 years.

    4.) Blatant favoritism: people who come into power easily typically have a hard time maintaining that power (see above). Promotions are not a result of hard work and industry knowledge, it comes down to filling affirmative action quotas and a fairly pathetic version of "networking".

    5.) No leadership: people in power are coasting on organic growth of a niche brand.

    6.) Bad Culture: it doesn't take long to see through the "generosity" of this company. SFNTC operates as the rich father who's family is falling apart because he tries to buy love and is blind to what really needs to be done.

    *Extension of 6.) There is no integrity of company values. People in power do not care about sustainability or the value set behind the "image" American Spirit tries to portray to the public. The people running this company are making money from a growing niche, and "greenwashing".

    Advice to ManagementAdvice

    Gut all Director level positions and start from scratch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Okay company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Great benefits, company car. I've had one really great manager and one really bad. So much of the job depends on who your boss is since that is your main contact.

    Cons

    You will have no control over where you live. Employees that want to advance are given very little say in where they are relocated to.

    Advice to ManagementAdvice

    Post job openings and allow employees to apply for promotions in areas they are interested in.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plant Manager in Tobaccoville, NC (US)
    Current Employee - Plant Manager in Tobaccoville, NC (US)

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    salary is the best in its class

    Cons

    smell like tobacco all day

    Advice to ManagementAdvice

    na

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Innovative, Market Leadership, Work / Life Balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Great people to work with, fully invested in the people, great pay and benefits

    Cons

    To date I cannot think of any cons. The company truly believes in the people

    Advice to ManagementAdvice

    Continue the great leadership

  9. 3 people found this helpful  

    Santa Fe Natural Tobacco Company-Disgustingly Unethical Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    Median salary, benefits, bonus structure based on declining companies combined efforts.

    Cons

    Completely manipulative executive "leadership". Disgustingly unethical treatment of employees. Favoritism, cover-ups, abuse of affirmative action standards. Middle management mainly consists of people a couple years out of college who make the right "friend" and are then allowed to make their first professional mistakes off of the backs of good people, therefore very negatively affecting peoples lives. For example, creating high stress, often hostile work environments, and creating extremely high employee turn over either by termination or resignation. People don't last long here. In the last year alone, I know of at least a dozen people in one region who have left the company or been fired. There is almost zero work/ life balance. They use a "carrot" to string you along promising promotions, which is only a very manipulative trick. This is intended to fool all employees into working as if they are always on the verge of being promoted, when reality is they have a select few that will be promoted based on filling quotas that have nothing to do with their quality of work. If you expected integrity and honesty from a tobacco company, think again before applying here. Manipulation is the key word when it comes to SFNTC.

    Advice to ManagementAdvice

    If it wasn't too late, I'd say to try and regain some integrity in your management force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Worse as time passes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Winston-Salem, NC (US)
    Current Employee - Financial Analyst in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    Pay is decent for Winston Salem.

    Cons

    1. Lack of clear vision,
    2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
    3. Continuous degradation of benefits
    4. No path for promotion, for most people in the company.
    5. Performance review process is flawed.
    6. "Succession" planning process is flawed.
    7. No opportunity to "apply" for jobs internally.
    8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

    Advice to ManagementAdvice

    1. Consider the opinion of employees, not just new employees.
    2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
    3. Stop being myopic in managing the company. Think at least a couple of years out.
    4. Offer new opportunities to ALL employees.
    5. Revise "succession" planning and employee reviews.
    6. Equally value all employees - not just new hires.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great job for people plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    There are a lot of pros when considering this company for your future employment, great job, fantastic.

    Cons

    There are none at this time

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO

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