Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com

Rent-A-Center Reviews

Updated 21 October, 2014
Updated 21 October, 2014
477 Reviews
2.5
477 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
37 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 42 reviews)

  • Pretty decent pay considering you need no experience (in 38 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 37 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 88 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a place I would recommend

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    You do meet a lot of people
    You do have the potential to make a bonus,
    (But don't depend on it.. if you have a slow store, charge off's/delinquent payers, all of these things will affect your getting that bonus.)

    Cons

    Slow sales, ineffective and VERY slow support from the collection team for delinquent payments, 1st payment defaults, pick ups, EXTREMELY HIGH &FAST EMPLOYEE TURNOVERS, deliberate flouting of religious beliefs/freedom (won't give you days off for church) DM'S don't complete the 32+files/calls as per SOP, THEY EXPECT YOU TO DO THEIR WORK FOR THEM.

    Advice to ManagementAdvice

    Rotate Sunday AND Monday off...
    live UP to company motto of improving life for employees as well as customer. Otherwise. .
    you just sound pompous and insincere.

  2. 1 person found this helpful  

    ALOT OF WORK AND LONG HOURS!!!!!!!!!!!!!!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager in Atlanta, GA (US)
    Current Employee - Assistant Manager in Atlanta, GA (US)

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    You get great pay and big bonuses.

    Cons

    You do a lot of work and sometimes other people work. They are all about your numbers. It sucks because you have a sorry sales manager making your schedule, and while they leave early everyday your doing all the work. if your have a organized fair sales manager then it will be okay but this job is stressful your away from your family all the time.

    Advice to ManagementAdvice

    Sales managers should only be allowed to make fair schedules. They should also listen to employees concerns a lot more. If you take care of your employees they will take care of you.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    awesome people, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Fort Worth, TX (US)
    Former Employee - Customer Account Representative in Fort Worth, TX (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Most of the employees that work there are decent people, and there is constantly something to do that makes the day go by really fast.

    Cons

    This job is NOT for somebody with a family!!!! The days start really early and can go well into the night so if your kids are involved in anything at all be prepared to miss it. There expectations are impossible to achieve and there is constant pressure from upper management to meet those expectations or you will lose your job.

    Advice to ManagementAdvice

    value your employees and give them a reason to want to stay and work hard.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It was a very demanding job. It gave me challenges which I love.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Credit Manager in Morristown, TN (US)
    Former Employee - Assistant Credit Manager in Morristown, TN (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    It gave me challenges. It was fast pace for the most part. Everyday there was things that was the same yet different. I enjoyed the physical labor and the clerical demands. My co-workers were wonderful. The management was understanding when it came to family matters.

    Cons

    Sometimes upper management didn't value anything it was always about numbers more than what you had accomplished.

    Advice to ManagementAdvice

    Promote more and value your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    good company good benifits

    Cons

    must have a valid drivers license without any problems cause first 6 mo you will be driving

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Customer Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Chicago Heights, IL (US)
    Former Employee - Customer Account Representative in Chicago Heights, IL (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    I liked working with customers
    I liked providing good customer service
    I liked selling products
    I liked helping people in need
    Decent pay

    Cons

    Having to do office work and make deliveries
    Having to repo merchandise
    Constant collections calls and harassment
    Overtime is not an option.
    Not much schedule flexibility

    Advice to ManagementAdvice

    Create a positive team environment. Do role playing to motivate sales. Discuss sales strategies. Promote team dynamics. Create positive work environment with less negativity. Hire people to specifically do deliveries and repos so office staff can focus on customer service and sales. Less long 12 hour days of work. More sick time and vacation days. Promote continuing education. Create part time opportunities.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Good Experience to add to a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Akron, OH (US)
    Current Employee - Assistant Manager in Akron, OH (US)

    I have been working at Rent-A-Center full-time (more than 5 years)

    Pros

    If you love customer interaction. This is the place for you. The pay is great and the customers are great.

    Cons

    Long hours, no work/life balance. There is not enough diversity in this company. I have only met one African American female Store Manager since I have been with this company.

    Advice to ManagementAdvice

    Times are changing and District Managers need to be able to adapt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It was a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bullhead City, AZ (US)
    Former Employee - Store Manager in Bullhead City, AZ (US)

    I worked at Rent-A-Center (more than 5 years)

    Pros

    lots of medical coverage for employees

    Cons

    not alot of time for family

    Advice to ManagementAdvice

    please take care of your team and they will take care of you

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    No piece of mind while working at RAC. Always in fear losing your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time (more than 10 years)

    Pros

    The customers and coworkers were great people. Great pay and benefits.

    Cons

    Absolutely no work/life balance. What is the point of great pay if you can not enjoy it.

    Advice to ManagementAdvice

    Get back to the roots of what made the company great. Pay your customer account representatives a better hourly rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Long hours, no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI (US)
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Great co-workers, extensive training, knowledge, experience, great benefits, lots to do, keeps you busy, quick promotion for those that management feels worthy

    Cons

    Long hours, no appreciation, no recognition, no fun or down time for support staff/employees, upper management enjoy lunches and fun days. Management take credit for accomplishments of staff

    Advice to ManagementAdvice

    Appreciate your staff, give credit where it is deserved, not take credit when not warrented

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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