Red Lobster Reviews

Updated 13 September, 2014
Updated 13 September, 2014
503 Reviews
3.4
503 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Lobster President Kim Lopdrup
Kim Lopdrup
171 Ratings

Review Highlights

Pros
  • Flexible schedule, it's usually easy to pick up extra shifts or to give shifts away (in 35 reviews)

  • friends for life, Benefits ,401K, opportunities for advancement (in 12 reviews)


Cons
  • If you want money you have to work long hours (in 24 reviews)

  • 4 table stations to ensure guests get what they want then 1 year later changing back to 3 table stations (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Lobster full-time for more than 3 years

    Pros

    All system in placed. very well organized. They were too much in genuine caring. work life balance good for servers as they earn easy cash money.

    Cons

    They dont understand ground level people. GM was always under pressure.

    Advice to ManagementAdvice

    Should have faith in your team.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager  in  Calgary, AB
    Former Employee - Restaurant Manager in Calgary, AB

    I worked at Red Lobster full-time for more than a year

    Pros

    Top-notch training for managers at Darden corporate headquarters in Florida. Excellent training for front-line employees. Pay is reasonable for management. Work-life balance is good.

    Cons

    Not all managers are adequate, as is often the case everywhere.

    Advice to ManagementAdvice

    To all GM's: Sincerely appreciate your staff (including restaurant managers) on a regular basis. Value opinions more, and don't micromanage your managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It is a good experience but it could be better if Management will listen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Ottawa, ON
    Current Employee - Restaurant Manager in Ottawa, ON

    I have been working at Red Lobster full-time for more than 5 years

    Pros

    Good atmosphere and good operational support.

    Cons

    schedule and limitations for managers to control certain functions that are centralized.

    Advice to ManagementAdvice

    Personal growth and training are not the priority.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good money good hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Lobster part-time for more than 3 years

    Pros

    Good hours - closes at 10pm, quality customers - price per plate +$20 = ok tips

    Cons

    Limited flexibility around working during holidays - as per any restaurant job

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Red Lobster for more than 10 years

    Pros

    Great structure and great values towards customer

    Cons

    No work life balance. Long hours and no room for growth

    Advice to ManagementAdvice

    Appreciate your employees and their value

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Am loving it there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Saskatoon, SK
    Current Employee - Line Cook in Saskatoon, SK

    I have been working at Red Lobster part-time for more than a year

    Pros

    Friendly environment and the managers are understanding

    Cons

    They do not have a good benefit plan for workers

    Recommends
  8.  

    Very corporate, very set in their ways.

    Current Employee - Server  in  Toronto, ON
    Current Employee - Server in Toronto, ON

    I have been working at Red Lobster full-time for more than 5 years

    Pros

    Full benefits for full time employees, flexible scheduling and good tips.

    Cons

    Very corporate, very set in their ways and sometimes horrible management.

    Advice to ManagementAdvice

    If you power trip, your employees will not respect you.

  9. 1 person found this helpful  

    no growth for managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, ON
    Current Employee - Anonymous Employee in Burlington, ON

    I have been working at Red Lobster

    Pros

    weekly salary, good training, good company

    Cons

    no life, no growth, life is a hell

    Advice to ManagementAdvice

    start looking at their managers not directors

    Doesn't Recommend
    No opinion of CEO
  10.  

    Great company to work for, high emphasis on guest satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Lobster

    Pros

    Realistic expectations for sales and labor management targets. They really care about the guest experience and give you the tools to succeed.

    Cons

    Shaky future ahead in California. Some restaurants barely break even at the end of the year.

    Advice to ManagementAdvice

    Increase traffic while selling higher margin products. We need to stay competetive, not stuck in the past.

  11.  

    Pretty good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Seater  in  Columbus, OH (US)
    Current Employee - Host/Seater in Columbus, OH (US)

    I have been working at Red Lobster part-time

    Pros

    • I absolutely love (the majority) of my co-workers. Many are easy to get along with and as a first job, this has been a great first experience - getting me accustomed to clientele, the work place, and more.
    • We get paid week by week which is nice; as long as you can practice self control and save up!
    • I've seen various complaints about management on this site but personally, I have no complaints at all! My managers are all incredibly sweet and understanding. They defend their employees when necessary, which is something I've never witnessed before and provide constructive criticism for the most part rather than just barking at their employees.

    Cons

    • The customers can sometimes be a big issue. For the most part, I've been lucky to enough to work in a location that is primarily filled with happy and enjoyable clients but of course there are the occasional cranky folks that make my job 10x harder. Rude, snappy, etc. I've been whistled at, snapped at (literally and figuratively), yelled at by people who come in and can't get a table right away, so on and so forth and all the while you have to put on your best face and not let anything show. Which is natural of any job in the restaurant business, but it is something that should be bore in mind when thinking about applying here.
    • Busy. Days. Whenever we get busy, it turns into complete chaos. Servers get nasty, the kitchen staff practically goes completely silent to avoid saying anything negative, things fall, clients are unhappy with waits, and you simply have to be able to deal with stress. If you can not handle stress, this would perhaps not be the best job for you. (I used to not be but this job has certainly made me grow in this regard which I'm frankly thankful for.)
    • Having started off as an SA, I literally never take any of them for granite. SA's are literally the bottom of the totem pole and get worked unbelievably so for the worst pay in the restaurant. Though you do have to start somewhere - and typically it is with this position - it is awful. Several times I have worked double shifts as an SA and not even made minimum wage per hour. (Though it should also be noted that Red Lobster does compensate for this if you don't make at least minimum wage via tip share - and, yes, you get paid with tips as a server assistant.) On busy days you can make more than minimum wage. It really just all depends on how generously customers tip that day. Add to that, when the restaurant is busy and you're SAing, if you even dare take a breather to get water, chances are you'll get snapped at by an angry server for not having cleaned off their table yet... Even if the customer has been gone for three minutes.

    Recommends
    Positive Outlook
    Approves of CEO

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