Real Time Resolutions

  www.realtimeresolutions.com
  www.realtimeresolutions.com

Real Time Resolutions Reviews

Updated 24 November, 2014
Updated 24 November, 2014
34 Reviews
2.8
34 Reviews
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Eric Green
24 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    It's a paycheck, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at Real Time Resolutions full-time (more than an year)

    Pros

    Holiday events, coworker relations, convenient location

    Cons

    No room for personal growth (unless you befriend higher mgmt), bare-minimum raises (regardless of accomplishments), lack-luster pay rate, the "be-thankful-you-have-a-job" mentality

    Advice to ManagementAdvice

    The company has a lot of potential and the morale is boosted during group events and friendly department competition. However, there is not much to keep employee morale up outside of the holidays. Allowing lateral movement and promoting exceptional employees instead of "favorites" would keep employees from feeling like they are "trapped" without the ability to grow and with no other option except to seek outside employment opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Decent temporary/starter opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Intern in Dallas, TX (US)
    Former Employee - Part-time Intern in Dallas, TX (US)

    I worked at Real Time Resolutions as an intern (more than an year)

    Pros

    Managers were all very flexible with my odd college hours. When I could no longer work certain hours in one department, I was kindly transferred to a different department which could accommodate me better. Pay was fair, the people were pretty nice, but socializing was hard as most of the workers are on the phone most of the time. All-in-all, not a terrible place to work and was a very good opportunity for me as a college student.

    Cons

    The work can be a bit depressing and negative, my particular tasks were highly repetitive and monotonous. Not much room for growth, nor would most people want to stay here very long.

    Recommends
    Approves of CEO
  3.  

    Great first job after college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Foreclosure, REO, and Suit-on-Note Analyst in Dallas, TX (US)
    Former Employee - Foreclosure, REO, and Suit-on-Note Analyst in Dallas, TX (US)

    I worked at Real Time Resolutions full-time (more than an year)

    Pros

    Working here was such a great learning experience. Not only was I able to learn a lot more about mortgages in general, I was able to further my knowledge in the foreclosure, real estate owned and suit-on-note field. Additionally, I was able to build my presentation skills and confidence as I was able to meet with the SVP of Legal and our President on a regular basis to discuss accounts.

    Working in the Foreclosure, REO and Suit on Note department was so much fun since we were such a small group and worked well together! Our boss was also great at coordinating group activities to ensure we all got along and had opportunities to get to know each other outside of the work environment.

    Lastly, you are able to add up a lot of PTO which provides some flexibility in case you get sick, or want to take time off for a day to handle personal matters.

    Cons

    One aspect that I didn't like was that we were forced to dress up for Halloween. Most people enjoyed that part, but I would have preferred that to have been an option. Other than that there weren't many cons!

    Advice to ManagementAdvice

    Continue taking the time to walk around the floors and getting to know the employees. That shows you really do care and makes the instances when we need to go up and talk to you less intimidating.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great entry level company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Fort Worth, TX (US)
    Former Employee - Intern in Fort Worth, TX (US)

    I worked at Real Time Resolutions part-time (more than an year)

    Pros

    Real Time is great at hiring recent graduates and interns. They allow you to come in anytime between 6:3oam and 10am, which is great if you commute from Ft Worth or Allen. They also train you and mentor you. The pay is great when you first get hired.

    Cons

    This company seems to be influenced by their executive secretaries when it comes to making decisions. I hated the Halloween parties. They make Halloween such a big deal by offering people off on Christmas if they decorate and dress up for Halloween. I do nto celebrate pagan holidays, so this caused me lots of strife among my co-workers. They felt I was not being a team player.

    Advice to ManagementAdvice

    Do not promote Halloween. It causes strife among employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Good pass through job, steady hours, good benefits, now much opportunity for advancements or pay increases.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional, Debt Collection in Dallas, TX (US)
    Current Employee - Customer Service Professional, Debt Collection in Dallas, TX (US)

    I have been working at Real Time Resolutions full-time (more than an year)

    Pros

    Steady income, good benefits and paid time off.

    Cons

    Your on the phone your entire shift dealing with either disgruntled customers that are behind on there financial debts.

    Advice to ManagementAdvice

    Management could be more upbeat and appreciative. They are good about not micro managing and working with you when you need time off.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Company with Amazing Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dallas, TX (US)
    Current Employee - Anonymous in Dallas, TX (US)

    I have been working at Real Time Resolutions full-time (more than an year)

    Pros

    I started as an intern at RTR and WORKED to be in the position I am in today. I never felt like I had to kiss butt or be buddy buddy with anyone to get to where I am. I simply put in hard work and took on more responsiblity than the average intern. I proved my potential. I never hung out with anyone outside of work or work related functions, but I am very friendly and personable to everyone that I encounter. It's all about how you present yourself, not about who you know.

    Also, the CEO, Eric Green, is a great person! He does so much for charity and honestly, I don't think I've ever heard of a CEO that is actually at the company as much as he is. Eric doesn't even sit in a big fancy office, he sits at a desk that is just like everyone else's along with his assistant and the company President. In fact, very few executives here sit in an office, the majority of them are sitting with their teams, in the same type of desks. No fancy desks or larger spaces than everyone, it's all the exact same.

    Cons

    The con is working with so many complainers. I understand that call center work isn't ideal, but no one twisted anyone's arm to get them to work here. It frustrating to see people bashing a company simply because they aren't doing what they need to do to move up. While being a good worker is great, you also have to put yourself out there, make yourself known, and make your intentions known. You can be the best worker that ever was and get perfect scores on every call you make, but if you don't make it clear that you're ready to take yourself to the next level, how do you expect management to know you want it?

    Advice to ManagementAdvice

    Keep up the great job guys! But, just incase you are missing out on the cues from that one employee that is ready to move up, please listen a little more. Don't want to let good management material go unrecognized. Also, while I have not witnessed any "monster managers", it doesn't mean that they aren't here. No company is perfect. So let's listen to employee concerns about specific managers too. If there are enough people that complain, there might really be something wrong.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent place to work, not a career builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Dallas, TX (US)
    Former Employee - Intern in Dallas, TX (US)

    I worked at Real Time Resolutions as an intern (more than an year)

    Pros

    I worked here while in college just for extra cash. Pay was good, $12/hr. We got new offices halfway through my time there and the work environment greatly improved.

    Cons

    The work was extremely boring an monotonous. I would constantly get locked into a trance while doing the super repetitive tasks.

    Advice to ManagementAdvice

    They seemed to be doing a good job.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions (more than an year)

    Pros

    decent pay flexible hours. easy commute

    Cons

    management sucks some very racis people work at RTR. employees do not have a voice an whatever the manager says goes. Im so very blessed to be away from this place brought stress to my life most of the days i was there.

    Advice to ManagementAdvice

    get better management

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Real Time Resolutions

    Pros

    You will gain customer service experience and learn the day to day politics of a small company. 1 star for each.

    Cons

    You can take this as just being another disgruntled employee but there are couple of reasons why this place experiences extremely high turnover. Pay is a joke and you will be lucky to get your full commission; which isn't much anyway. Rampant favoritism - you have to be a really good friend of a higher up to get a promotion or the opportunity to move to a better paying department. Diversity in management is an issue - investors send reps of all races to meet a management group straight out of mad men. Relatives are given positions that mysteriously open up. God forbid having to put their children in direct contact with an irate customer. Management is poor, of course, because of how most of them got the position - buddy system. HR is incompetent and not looking out for employee concerns. If you do get trapped at real time: plan your 6 months to a year exit strategy immediately. Much better entry-level positions are opening up elsewhere so it really wouldn't make sense to apply here unless it's for an internship.

    Advice to ManagementAdvice

    Honestly don't know what can be done at this company. I have never seen a more disconnected CEO in my life (except for when the numbers are down). He does let us see his beautiful car every morning we come in to work while feeding us crumbs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Real Time Resolutions Response

    Oct 08, 2014SVP - Human Resources

    Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding any management issues. Please ... More

  11. 3 people found this helpful  

    Significant Company Growth within past few years.... BUT ZERO PROCESS AND COMPLIANCE STANDARDS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dallas, TX (US)
    Current Employee - Anonymous in Dallas, TX (US)

    I have been working at Real Time Resolutions (more than 3 years)

    Pros

    The company growth has been in the positive direction for sure! They are pro-intern which is how i started here while I was in college, it's allowed me to continue working while looking for the right job applicable to my new degree, and the pay as an intern is better than what a fast food or retail place would pay.

    Cons

    WHERE TO START!
    Wow! Some of the people they have in management, don't even know how to do the job of those that they manage- so how do you expect them to be effective managers? There's one manager that doesn't have a clue how non-compliant we are, but instead she is more worried about micromanaging and slowing productivity down in the process, she's not open to taking suggestions from those that actually know the work because they do the work. She and one of the minion managers don't really communicate- he's a yes ma'am kind of guy, and yet- he comes back to us understanding our frustration, but no nerve to voice his concerns to the micromanager. With all that said- it has created a HUGE swelling non-compliance and security breeches that if our investors knew what questions to ask- the company would be IN BIG time trouble!
    I've seen some of the supervisors and managers treat the interns as being disposable- especially if they see the intern, or even employees, as a threat to their role because the employee knows what needs to be done while management remains clueless and a liability to the business as a whole.
    Can't really go to HR because the HR is buddy buddy with the problem manager and her minion. HR departments are supposed to be unbiased and fair- not protective of the issue. HR should be more professional and put problem managers on corrective action plans. Tenure is no excuse for not being engaged with the betterment of the company's direction.
    I'm sure I'll see a cookie cutter response from HR that has been no different than the others on here.
    Seeing that I've outlined main concerns and issues, there's no need to stop by the HR office- staying anonymous makes sure that retaliation doesn't happen.
    It's pretty sad to witness management and supervisors bully up on employees and interns because they are intimidated by the employees/interns since they have more knowledge and experience, as well as what really needs to change. Micromanager shouldn't have as much say in matters that impact the stability of the company, she discounts anyone that has a better way of implementing proper work flow and order. She holds grudges, hones in on certain employees that she may not like for any certain reason. Far from professional- try pathetically unprofessional. Oh to be a fly on the wall... Or a hidden camera on a wall!

    Advice to ManagementAdvice

    Yes you may have seen the company explode in size, but you are really pretty clueless in understanding what needs to be done, get done, or improved on so that the current control freak micromanaged way of business can be more productive.
    It's ok to learn something, but don't feel threatened if you don't take the opportunity to listen from those who do the work daily, and learn what could be improved on. Seriously The micromanagers are NOT supervisor/management material, at best, they may be asst. Manager material for a small department, but you need to learn to communicate and be open minded when it comes to the current system. It's so flawed and exposes our investors to pull all business from us if they only had their auditors ask the key questions that would expose what you've put off or hidden for years now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Real Time Resolutions Response

    Sep 24, 2014SVP - Human Resources

    Dear "Anonymous Employee",

    We are sorry to hear about your less than positive experience at RTR. Please contact the HR Department, or if you prefer to reach out to someone else, we request that
    ... More

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