Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated 17 November, 2014
Updated 17 November, 2014
493 Reviews
3.6
493 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
80 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Culture! Great People, who enjoy their work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Intern in Austin, TX (US)
    Former Employee - Product Intern in Austin, TX (US)

    I worked at Rackspace as an intern (less than an year)

    Pros

    Everyone is intelligent, enjoys the work! Pay is good. Still has not lost that start up feel. I was at the Austin office which is an good location.

    Cons

    There are some inconsistencies in hiring. This is a fast moving company which may be a downside to some.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Manager in San Antonio, TX (US)
    Former Employee - Product Marketing Manager in San Antonio, TX (US)

    I worked at Rackspace full-time (more than 5 years)

    Pros

    There are great career opportunities for career growth IF you're well-networked and you're willing to forego higher pay for interesting projects. Always an abundance of interesting projects.

    Cons

    Bloated middle-management, constant changes in strategy. Low pay compared to industry averages. Lack of product vision and strategy.

    Advice to ManagementAdvice

    "Leaders in Managed Cloud" is not a great strategy. You shouldn't need traditional managed services in cloud if you're using cloud properly.

    Negative Outlook
    No opinion of CEO
  3.  

    Best company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator in San Antonio, TX (US)
    Current Employee - Linux Systems Administrator in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than an year)

    Pros

    The culture and the people

    Cons

    A lot of rumors about being bought out

    Advice to ManagementAdvice

    Keep the racker culture alive

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 14 people found this helpful  

    Failing due to middle management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace (more than 8 years)

    Pros

    The culture still tries hard to remain despite the struggles.

    Cons

    Middle management is corrupted. Unless you are part of the cool kids, you will never advance no matter how qualified you are. Current middle management has no concern for the company, only their status and their priority is keeping their positions no matter the cost. Too many long timers leaving because of this - and it's not a healthy place to work anymore.

    Advice to ManagementAdvice

    Executive leadership needs to open their eyes and listen to the employees who are fighting daily to keep the company together.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great place experience Work + Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in San Antonio, TX (US)
    Current Employee - Database Administrator in San Antonio, TX (US)

    I have been working at Rackspace as a contractor (more than 3 years)

    Pros

    Advanced Technologies, Cloud, great Atmosphere and culture, amazing work place.

    Cons

    not many cons...
    Just the location, would have been great if the head quarters is in a big city

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Nice people, flexible work from home, lacks direction, poor work ethic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Austin, TX (US)
    Former Employee - Senior Manager in Austin, TX (US)

    I worked at Rackspace full-time (more than an year)

    Pros

    laid back
    coolaborative
    people want to help each other
    competitive market segment of cloud, which is loosing its shine thanks to AMZN, GOOG, IBM, HP, MSFT et al

    Cons

    lacks vision
    poor leadership
    brown nosing
    opaque promotions
    no accountability of actions

    Advice to ManagementAdvice

    I guess most have gone already, if anyone is still remains at all!
    best is to sell the business
    get rid of the fanatical support
    I think its time to pay dues, time to say goodbye

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Fun but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than an year)

    Pros

    Relaxed, casual atmosphere.
    Make friends easily and lots of team nights out.
    Benefits pretty good, especially free gym and medical insurance.

    Cons

    1. Poor salary (below industry average - relying on the 'culture' too much)
    2. Employee favouritism is rife. Don't expect to get anywhere unless you're in the "boy's club", even if your stats are top.
    3. Gossip - too much
    4. Empty promises.
    5. Too many changes, constantly. Happens every few months. No real clear strategy.
    6. Bad management - managers are hired into these positions even if they haven't got managerial experience
    7. Training. Rely on team members to train the newcomers or wait for months to sign yourself up to training modules - but this really isn't good enough.
    8. Accounts being removed and swapped unfairly - leaving the Sales teams very frustrated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Going Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rackspace full-time (more than an year)

    Pros

    Formerly great working atmosphere, not so much nowadays.

    Cons

    Brown nosing, poor management. Lack of strategy. Poor salary.

    Advice to ManagementAdvice

    Promote more on merit rather than buddies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Great Team and Learning environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in San Antonio, TX (US)
    Current Employee - Linux Systems Administrator I in San Antonio, TX (US)

    I have been working at Rackspace full-time (less than an year)

    Pros

    There is ample room for personal growth as an Admin. Additionally, there are ample resources and some of the best Admins in the industry.

    Cons

    Some of the culture seems to be shifting from what it once was. This appears (at least to those I work with, myself included) due to pressure to conform to the Corporate environment we function in daily.

    Advice to ManagementAdvice

    Don't let the culture die and don't try to mask changes. One of the core values is TRANSPARENCY, let us not forget this.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Not nearly as great as it was, but still good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Ops Administrative II in San Antonio, TX (US)
    Current Employee - Linux Ops Administrative II in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Awesome office
    Many great peers
    Some excellent managers
    Excellent Core Values
    Pretty laid back
    Food trucks!!!
    Lots of open source
    Flexible focus of work
    Business is improving slowly

    Cons

    Upper management is often very political
    Core Values are rarely followed
    The really, really bad Rackers are not fired when they should be
    Tends to make managers out of people with no managerial experience at all
    Departments nickle and dime eachother
    Too many layers of management
    Rackspace culture gets worse and worse as time goes on

    Advice to ManagementAdvice

    Cut out two layers of management
    Consider Core Values in everything you do. They're plastered everywhere, yet you still ignore most of them!
    Focus Rackspace on what we do best and strip out the rest

    Recommends
    Positive Outlook
    No opinion of CEO

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