Rackspace Reviews

Updated 23 April, 2015
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  1. Great people and culture. Systems need improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Engineer II in Hayes, England (UK)
    Current Employee - Support Engineer II in Hayes, England (UK)

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great working environment and relaxed, informal atmosphere.
    Company culture of conscientious working is clear, simple and generally well observed.
    Some unique characters that are actually really fun to work with.
    Good variety of people - massive range of ages, races and backgrounds and a pretty good gender split for an IT company (Marketing team is hottie central).
    I found everyone there to be genuinely helpful.
    My manager took a genuine interest in my career development (can't speak for all managers obviously)
    I felt valued as an individual here.
    Good benefits - everything you would expect and more - free Virgin gym membership, free massages, on-site gym, discount schemes with local retail outlets, travel insurance - the list is endless.
    Lots of fun stuff - Quarterly team building events, free food etc..
    25 days holiday from the start with the option to salary sacrifice for another 5 days, plus your birthday off.
    Very understanding when it comes to WFH, flexible hours etc - great for parents.
    The Rackspace name on your CV attracts a lot of attention from recruiters.
    Earlier issues with too many layers of management have been recognised and are being dealt with..

    Cons

    No salary increase in almost 2 years.
    As with most big companies, massive segregation of duties exists, so in all roles there is restricted variety, which won't suit everyone.
    Hayes, the area in which the office is located, is a bit rough.
    The internal ERP system, automation and tools that employees use to support the Customers have not scaled well with the company's expansion and are only marginally fit for purpose - malfunctions are regular, forcing frustrating manual workarounds.
    Corporate strategy was very confusing in 2013/14 - they couldn't decide whether they were a hosting company, a software company or a services company. The company slogan was changing every 6 months. Things have settled down a bit now, thankfully.

    Advice to Management

    You're already doing a great job with the culture, the environment, with hiring the right people and keeping them motivated - now please do the same with the company's mission and focus.

    And sort out that internal software!! People are getting fed up with it!

  2. Helpful (4)

    Nice if you thrive on chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people. Cool technology. Never a dull moment.

    Cons

    Too many VPs. Huge gap in communication between upper-level leaders and the guys getting the work done. Too little planning/process. A lot of dead wood.

    Advice to Management

    Fire half the VPs. Talk to your people. Keep talking. Find out who's really working, and get rid of the rest. Stop changing plans every 6 months.

  3. Helpful (1)

    Awesome place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Business Systems Analyst in San Antonio, TX (US)
    Former Contractor - Business Systems Analyst in San Antonio, TX (US)

    I worked at Rackspace as a contractor (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Office setup, Transparency,easy to work with business

    Cons

    IT is not mature , Internal politics

    Advice to Management

    Give a thought to actual worker than just follow blindly on Managers

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  5. Helpful (5)

    Great Place to Work... but.... not what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in San Antonio, TX (US)
    Former Employee - Analyst in San Antonio, TX (US)

    I worked at Rackspace full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Culture (albeit fading fast), work-home balance

    Cons

    HR, Recruiting, leadership that no longer knows what valued people are. Turnover of tenured Rackers is exploding for a reason. The black list policy that is secretly in place and either inability or desire and to fit experienced people in a "better fit" position is astounding, if not ridiculous.

    Advice to Management

    You've lost sight of what is important and what made the organization what it is today - the people. You pretend to know what they want and need - but you don't. Make them a priority again and get the right people in the right position. So many have left - and it has made your organization weaker.

  6. Helpful (1)

    Great place to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer IV in San Antonio, TX (US)
    Former Employee - Systems Engineer IV in San Antonio, TX (US)

    I worked at Rackspace

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I really enjoyed my time with the company! It was a pleasure coming to work everyday. I would highly recommend Rackspace to people with a couple years of experience looking to grow skill sets. Spend a couple years and get some experience and certs.

    Cons

    Working for a publicly traded company can be frustrating at times. Perks are slowly being phased out. Moving up at Rackspace seems to have become more difficult in the last 18 months. Most open hire tickets are backfills. More senior roles are filled with people not going anywhere.

    Advice to Management

    Keep the culture strong. Give out a few t-shirts. Provide more opportunities for professional growth.

  7. Still the best company that you could work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at Rackspace full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Influential leaders honestly care about frontline employees. I've been here for a long time and things are still working out well for the Rackers who dig in and try to make us all better.

    Cons

    There are some employees who long for "the good ol' days." Folks, we are actively making *these* the good old days. Please step up or step out.

    Advice to Management

    Let's go change the word. I fully support Taylor Rhodes and the moves that he's making.

  8. Very sociable place to work for with lots of opportunities to grow, needs some structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator in Hayes, England (UK)
    Current Employee - Linux Systems Administrator in Hayes, England (UK)

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great if you're an open minded sociable fella, but could be tough if you're not. Easy to move internally due to the worldwide massive expansion of the cloud business. Individual career plans are acknowledged and resources made available.

    Cons

    Too relaxed when comes to establishing processes and as a consequence we often find ourselves revisiting recurring issues.

    Advice to Management

    Focus more on the individuals rather than solely on stats and project work.

  9. Helpful (7)

    "The Engine Room" ... utter chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX (US)
    Current Employee - Linux Systems Administrator I in Austin, TX (US)

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - No dress code.
    - Lenience with being on time.
    - Tons of classes.
    - Excellent healthcare and plenty of Paid Time Off
    - Team outings, free food, lots of parties
    - Smart people all around.
    - Lots of resources for learning!
    - Transparency from upper to middle management
    - Flexibility / independence on the floor.
    - Good stepping stone.

    Cons

    - Little work/life balance. You will meet some great people, and it can easily envelop your social life.
    - While there is flexibility on the floor, this also comes with ambiguity.
    - Departments ping-pong work against each other; there is frequently "pushback", no willingness to work together. The culture "friends and family" is dead.
    - Too sales-driven - they are selling business models that do not exist (we are expected to provide Fanatical Support, with frivolous layers of disclaimers)
    - Poor, if non-existent internal documentation
    - Unclear escalation paths
    - Perhaps *too* much transparency at times? i.e. coworkers using "company morals" to get away with sloppy work
    - Rules are not enforced. Many people get away with doing little to no work
    - Rampant drinking - very frat-like, competitive partying.
    - Too many changes released preemptively (broken products, lack of official training)
    - Extremely loud environment. "Drinking from the Firehose"

    Advice to Management

    Pay more attention to the small to medium businesses, and, the sysadmins who support these customers.
    Pricing keeps going up. Why? Customers are noticing the changes, quickly.
    I wish they would place less focus buzzword sales like "devops". "hybrid cloud", "automation", when all of these things are industry standard now.

    fix the customized products, ensure proper documentation is released, and train employees before selling the products.

    Also, something to note, Weston once said... "...to be recognized as *one of* the greatest..."
    They are now claiming "#1 Managed cloud" from a Garner quadrant...again, using business and sales to push products that do not exist.

    Management needs to work on distinguishing what our roles entail. Most Rackers carry on doing "their own thing" even if new policies are enforced. It's not fair that people who have "5 year flags" have an owning sense of seniority that overrides new rules etc. There is a chaotic, tribal sense to everything.

    If you can't keep your head up, you will drown.

    I would not recommend working at Rackspace longer than a year, unless you thrive off of the constant change and the prospect of not being watched with a close eye.

  10. Great company...great culture...great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work hard/play hard environment, the people who work there are fantastic, quirky, and super smart, Core Values resonate with most employees, casual work environment, open-collaborative work environment.

    Cons

    Changes in the market, competition, etc., require swift change and pivots in strategy and vision. This isn't necessarily a bad thing, but there is always lots of change and it's not always easy to get people on board in order to execute quickly.

    Advice to Management

    Overall leadership is solid, however way too many decisions are made based on anecdotal feedback, managers, etc., from employees vs. making solid data driven decisions. This leads to a lot of knee jerk decsions that aren't often well thought out.

  11. Helpful (2)

    Started out great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security
    Current Employee - Network Security

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Intelligent and amazing co-workers. Paid training - when available. Team outings. Good environment to learn new skills. Upward mobility and opportunity to expand/change roles within the company. Company supports local communities and offers opportunities to get involved.

    Cons

    Support roles are all metrics oriented - # of calls, time on the phones, etc rather than focus on results. Going public basically killed the culture. Salary is not competitive.

    Advice to Management

    The fanatical support people are your best resource. Take care of them.

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