Rackspace Reviews

Updated 23 April, 2015
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  1. I loved it, and it was painful to leave. I met some of my best friends there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agile Business Process Engineer in San Antonio, TX (US)
    Former Employee - Agile Business Process Engineer in San Antonio, TX (US)

    I worked at Rackspace full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The culture and mission Rackspace was founded on is still strong. The work environment is similar to what you might find at startups in Seattle or some of the better companies in Silicon Valley. While Rackspace could not compete with them, such an environment is unheard of in Texas; which makes them unique in that area.

    Cons

    Rackspace is struggling. They have an extremely strong culture (in which you are treated as family) but it is clashing with their business growth needs. Like everywhere else, there is a slight but growing infection of poor, short-sighted, and fundamentally frightened management. Pay also tends to be on the poor side, as they consider their culture to be "worth the paycut"/

    Advice to Management

    Vision is not clear and traceable from C-level to front-line support and development. Once a front line worker can trace his career objectives through his team, department, and division missions to the way each supports a piece of the corporate vision; most of the other problems will fall into place.

  2. Helpful (1)

    Good place to work but losing grip on values/culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Administrator III in San Antonio, TX (US)
    Current Employee - Network Security Administrator III in San Antonio, TX (US)

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent place to learn and grow with plenty of opportunities to do so. Nothing will hold you back but yourself. Training classes are offered quite often. Industry certificates are reimbursed upon completion.

    I guess soda on tap is a pro..?

    Cons

    There is no real sense of direction. It feels as though every six months a new strategy is put in to place then no follow through. Rinse, repeat. Telling your employee base to embrace change is a very poor way to disguise your lack of leadership and vision.

    Senior management doesn't seem to grasp that front line customer support is continuously understaffed. It always feels as though the blame is placed upon the support teams themselves rather than a staffing issue. No amount of eloquently worded 'be engaged and work harder, guys!' emails will change the fact that constant under staffing kills morale.

    Front line support feels like working for a different company than the rest of the positions and departments. There is not enough staffing for the majority of front line support to attend the 'fun' events. The phone calls and ticket queue is a ball and chain if you happen to be a support role.

    401k matching is laughable. Quarterly bonus payouts favor management, double percentage payout vs. customer facing roles.

    Compensation is low compared to industry average for technical support roles.

    Advice to Management

    Please listen to your front line support employees when it is voiced that under staffing is an issue. Stop waiting until ticket queues and response times go through the roof.

  3. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in London, England (UK)
    Current Employee - Business Development in London, England (UK)

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great culture, great people, good benefits

    Cons

    salary 20-30% less than market rate

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  5. Helpful (6)

    Mid and senior leadership is a revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Rackspace is a good place for folks to start their careers and get involved in technology, especially if they're in south Texas.

    Cons

    Rackspace is a $1.8 Billion company still being run like a $50 Million company. The leadership runs the company with a non-data driven, "shoot from the hip" mentality - primarily because much of the senior leadership never developed the enterprise class leadership capabilities required to both recruit and develop a high performance workplace. As a result, most mid and senior level talent brought in to change the company are obstructed by entrenched long term "Rackers" who are more interested in holding onto their fiefdoms than moving the company forward. Even if you are able to overcome the entrenched obstructionists, your performance isn't rewarded. For this reason, the bulk of talented mid and senior level new hires quickly become frustrated and move on - the result is overall weak leadership at the company at all levels.

    Advice to Management

    Fire most of your VPs and directors and bring in a team that knows how to develop, nurture and sustain talent.

  6. Finally Growing Up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Someone In IT in San Antonio, TX (US)
    Former Employee - Someone In IT in San Antonio, TX (US)

    I worked at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are awesome and very talented. The culture varies depending on what area of the company you are working in. It is mostly a positive culture. The fact that you can wear practically anything is a huge plus. I certainly miss wearing t-shirts to work. The majority of managers are very easy to work for and support their direct reports. Leadership directors and up is a coin toss.

    Cons

    Being that they are finally trying to move away from a start up mentality, they are taking benefits away from the employees. But if you are new you will not miss what you never had. It is extremely hard to get promoted in IT, yet seems much easier outside of IT. There still some rogue processes going on in certain parts of the company, so don't be surprised if there isn't a formal policy or procedure where you would expect to find one.

    Advice to Management

    Directors and senior leadership, you should ask your managers for input and not make decisions that eventually hurt everyone on the teams below you.

  7. Good times, but doesn't always do what is say's on the tin.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hayes, England (UK)
    Former Employee - Anonymous Employee in Hayes, England (UK)

    I worked at Rackspace full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great people, benefits and culture.

    Cons

    Tend to change structures and accounts to quickly so not stability for staff in role or continuity for customers.

    Advice to Management

    New initiatives take time to work and do not always so immediate results so need to be patient. And to listen to industry experts they bring in rather than ignore.

  8. Helpful (3)

    Datacenter technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grapevine, TX (US)
    Former Employee - Anonymous Employee in Grapevine, TX (US)

    I worked at Rackspace full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lax dress code
    Your team starts to feel like family
    Paid training (if you could get approval and the classes weren't full)
    Somewhat flexible hours, if your shift lead will work with you
    Team outings
    Can be a very laid back environment

    Cons

    To build up cooperation between shifts, they performed a "shift lead swap." Not all of the datacenter shift leads had a technical support or administration background, so one shift at a time ended up with management from someone that was not capable of leading the team of providing assistance on tickets because of a lack of training.
    At times, the work environment was highly critical of technicians that did not fit in because of their sex/sexual preference/race
    If you do not live in or near San Antonio, there is very little room for advancement
    We had conflicting goals, in that we had to quickly and efficiently resolve tickets, but we were not allowed to resolve issues that were in the domain of system administrators, even if it would save the customer time and we were trained to fix said issue.
    They place far too much emphasis on metrics, but disregard complexity of the tickets, so metrics can be extremely skewed by someone taking non-issue tickets such as server reboots and password resets.

    Advice to Management

    Consider allowing telecommuting for admins, because there is a huge pool of talent that is not located in San Antonio and already working for the company.

  9. Forbes 100 best companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lenient, generous vacation hours, benefits, awesome caring team members and leaders, gym, on site food, training.

    Cons

    Very political. Not as competitive in the salaries.

    Advice to Management

    Don't join the high school immaturity, be above if. Don't advance people to management because they are your friend, this creates a terrible management chain and political atmosphere.

  10. Living the Dream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You feel at home at work!

    Cons

    People take advantage of the amazing work life balance.

  11. Helpful (1)

    Senior Manager, IT Development (Salesforce)

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    Commitment to providing excellent customer service; general feeling of worthiness; general feeling that management cares about you; CEO truly believes in Rackspace; strong work ethic amongst most

    Cons

    Has gotten very political and difficult to get job accomplished; recent hires has destroyed the once great culture of the company; difficult to get job accomplished even when it is in the best interest of the company

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