Rackspace Reviews

Updated 9 September, 2014
Updated 9 September, 2014
472 Reviews
3.6
472 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
62 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Linux System Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Free soda and good environment

    Cons

    Teams behave independently and can sometimes not work toward the same goal, compensation is average.

    Advice to ManagementAdvice

    Focus on inter team building, have people of different teams work along with other teams.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good, could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Manager  in  San Antonio, TX (US)
    Current Employee - Technical Account Manager in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than a year

    Pros

    Great place to work, dress like you would like, laid back, you learn a lot!

    Cons

    Micro management, products are not compatible with the market.
    Pay is low.

    Advice to ManagementAdvice

    Fire the bad managers who don't know what they are doing and get more developers to build more products.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time for more than 5 years

    Pros

    Fantastic people and culture. Great, growing industry and many opportunities to learn, advance and grow your career as the company continues to grow.

    Cons

    As a fast growing company in a fast growing industry, the company has suffered from corporate ADD in terms of identity, focus and direction causing a great deal of self-inflicted, non-necessary change. The changes are extremely tiring and sap a ton of energy from the Rackers through organizational shifts, customer re-balancing, learning the "flavor of the day/week/month/quarter". Additionally, Rackspace is now fully engaged in the 90-day earnings reports/analyst sentiments, which results in rash decision making, not enough time allowed for investments to pay off, etc. Very poor intra-organizational cooperation to get things done.

    Advice to ManagementAdvice

    Pick a direction/strategy, stick to your guns and execute the plan.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    Best place I've ever worked, but is slowly turning into just another corporate husk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Engineer III  in  San Antonio, TX (US)
    Current Employee - Linux Systems Engineer III in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Rackspace is by far the best company I've ever worked for and has literally changed my life for the better, both physically in improved health and well-being, but also emotionally because it provided me an environment where I felt like I belonged. It's truly the first job I've had where I've been able to experience the positive impact I'm making on others in a real way while also at the same time getting to touch technology that's so new it won't even necessarily "hit shelves" until over a year later.

    You will meet many smart, talented, passionate people at this company and they will help take you on a mental journey you never thought was possible. Many of them will end up being your new best friends. When you mix together the energy and talent with the technology resources available you end up being involved in some amazing projects that really put you on the bleeding edge of what's possible. You'll always be learning something new and being exposed to new ideas. Put this all together with a culture that embodies responsibility, honesty, transparency, and getting the job done and you end up in extremely effective teams that thrive on honest feedback and doing the best they can do.

    Cons

    I would say the two biggest downsides of Rackspace are:

    1) The upsides are shrinking. As the company has grown the beautiful and unique culture that makes Rackspace so great has diminished considerably. This is largely due to poor hiring choices in leadership which has been extremely impactful in a negative way on the company even after some of these poor choices are dealt with my letting those leaders go.

    In some particular groups leaders that were fired over 3 years ago still have a lasting negative impact on how things are done because new leaders brought into to replace them did not effectively identify the things which their predecessor did wrong and fix all of them. In many ways this is a failure of middle management that's caused because of the tendency for new leaders to bring in a cadre of cronies that follow them from whatever corporate husk they left, and if the leader gets fired, the cronies stay making it that much more difficult for a new leader to effectively resolve the things that didn't work.

    2) The general level of compensation is well below market rate for a technology firm. It's pretty much always been this way, but most Rackers were okay with this in return for getting to be involved in such a wonderful culture and company and getting relatively unrestricted access to company resources to engage their minds on whatever it was at the moment they wanted to learn about. As the company has grown though the culture has dwindled and with it more restrictive policies have been created which prevent employees from being fully mentally engaged in the curiosities that drive them. It's led to a situation where many of the bright talented people I interact with come to work every day not sure exactly what they should even be doing because they don't solve problems by mandate, they solve problems by discovery.

    A company where it was once acceptable to have beer during meetings as long as you weren't drunk at you desk and where every employee had significant access to technology resources to try new things just to see if they'll work is what lead to the creation of many of the innovative technical concepts and methods of achieving them that exist today. Instead we've replaced that with company policies that won't even let me stream a documentary from Netflix on a separate monitor while I'm pulling an overnight shift in operations effectively monitoring systems which are highly automated in case an immediate response is necessary.

    This lack of compensation and this failure of culture has lead to a massive brain drain as the vast majority of long-time old school Rackers are bailing on the company. Anyone who is a strong technical talent is in high demand in the market, especially the likes of those who helped drive the beginnings of Cloud computing. Failure to compensate these people properly while demanding that they comply to asinine policies is a guaranteed way to lose them and with it lose the company's ability to execute effectively.

    Advice to ManagementAdvice

    Take the red pill and wake up to reality. Middle management is lying to you constantly and you believe it, and you're being dragged into so many meetings you no longer have time to effectively talk to people on the floor to understand what's really going on. You need to fix this and the only way to do that is go back to our core values and our basics, which is communicate honestly and talk to the folks on the floor as your peers.

    If you take action at all, do the following, do it soon, and do it right:

    1) Fix the compensation issue. Yes, it'll increase payroll expense which will result in a net increase in opex. But, it can be offset by the other thing you should be doing.

    2) Clean house. And when I say this, I'm not talking about the guys on the floor, I'm talking about the bloat of middle management and sort-of upper management (Director and below) that's lead to constantly reducing productivity and our general too many chiefs not enough indians problem. Some things /need/ management, a lot of things need less management, and sometimes things just need the right management. At the end of the day though, management, middle management especially, is what's killing this company. Not the techs on the floor, and not even necessarily the people near the top.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Used to incredible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Atmosphere, fun, being leaders in technology

    Cons

    personal growth, salaries, constant changing of focus as a business

    Advice to ManagementAdvice

    do a salary survey, don't lose the culture we once had

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Love it here!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Nice people, great environment and stuff

    Cons

    Get lost in castle and cant find anywhere.

  8. 1 person found this helpful  

    It's a great company with great promise and passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 10 years

    Pros

    Unparalleled passion and commitment. I've never worked for a company more committed to the people. nThe work-life balance is great and most roles/managers take a "as long as you get your work done" mentality that is very empowering.

    Cons

    Constant re-organizations and prioritization changes are exhausting. We talk about preventing/eliminating silos in the org but they always seem to pop up. We need to incentivize groups to communicate/coordinate better and not just "hope it will happen naturally".

    Advice to ManagementAdvice

    Don't change directions so often. The big picture path has been relatively steady but be more conscious of the effects of re-prioritization.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    What culture?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 3 years

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to ManagementAdvice

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?

    Doesn't Recommend
    Negative Outlook
  10.  

    Great company with amazing Rackers creating an excellent workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Austin, TX (US)
    Current Employee - Sales Engineer in Austin, TX (US)

    I have been working at Rackspace full-time for more than 5 years

    Pros

    A 6-year Racker, I am proud to work for a company that makes coming to work every day enjoyable. Rackspace is full of opportunities for employees to explore their passions and help create a world-class company in which people are proud of their career. I have watched Rackspace grow from a privately-held company with approximately 1000 employees to a publicly-traded enterprise-class company and home for 5000+ Rackers. Our Core values are held in the highest regard by everyone in the company, from contracted hourly workers to C-Level executives. Many times have I witnessed and been a part of Rackers banding together to take care of their fellow Rackers, treating them just like family.

    Even considering Rackspace is an IT-based company, non-technical employees can expand their knowledge through on-the-job training, classroom training, college courses, and mentoring with other Rackers. Rackspace is a company where ambition and personal drive is rewarded with continual personal growth and expertise. There are not many companies this size where all employees have the ability to provide feedback or suggestions that could very possibly better the entire company.

    Additionally, the unique culture at Rackspace resonates in all Rackers. Part of the interview process deals with culture and team-fit. Front-line Rackers have input on prospective candidates ensuring that the people who are hired are genuine and will continue to define what a Racker is.

    Being constantly surrounded by some of the smartest, most innovative, and determined thinkers enables Rackers to continually learn from each other, enable each other, and forgive each other. Rackers are humans, as we all are, and we cannot be afraid to try new things, even if we make mistakes or don't perfect the process the first time. Some of the most valuable things I have learned at Rackspace has come from others personal experiences and together we can improve processes, ourselves, and pass knowledge onto to others for further innovation.

    I am also very much a fan of our open-door policy and general accessibility to anyone or any department. When you can walk a few rows over and brainstorm with the President of the entire company, it makes you truly feel that you are a vital part of a living corporation. Having a voice, and knowing that voice is heard, is a satisfying feeling. Knowing you are a Racker with a name, a personality, a contributor and a thinker is so much more rewarding then just being an unknown employee of a gigantic company.

    Cons

    Rackers know that with perks and a free-spirited culture comes with disadvantages as well. Compared to other corporations in the industry, the pay-scale can be on the lower side than with another employer. Rackspace has recognized this, however, and is working towards salary market adjustments and is investing in employee and talent retention.

    Advice to ManagementAdvice

    Continue to always be transparent to Racker, always. As we have grown, messages and direction can be lost in translation. We are featured much more in the media and market journalism. Before a Racker reads something online in a blog or media outlet, ensure that things have been communicated internally, and even over-communicated if need be, to avoid speculation, rumors, fears and doubt. Although tedious at times, making sure important messages are communicated through all internal methods can help inform Rackers. Use live-forums, smaller sessions, email communication, printed communication, etc., to best spread the word to Rackers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The rules change depending on who is doing the reading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    very little oversight or guidance

    Cons

    very little oversight or guidance

    Advice to ManagementAdvice

    Don't be so full of yourselves
    Try understand the jobs you are in charge of managing
    Culture is not only for the first shift and the non technical

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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