Rackspace

www.rackspace.com
Employer Engaged

Rackspace Reviews

Updated 26 February, 2015
Updated 26 February, 2015
563 Reviews
3.4
563 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
35 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Rackspace is a great 'stepping stone' company to give you the skill set to progress in your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Manager in Austin, TX (US)
    Current Employee - Enterprise Account Manager in Austin, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Rackers are still a very unique breed, they are a joy to work with.

    Cons

    Leadership has turned from caring about customers and Rackers to our shareholders.

    Advice to ManagementAdvice

    Go back to the basics.

    Recommends
    Negative Outlook
  2. 2 people found this helpful  

    Incredible company to work for if you make the most of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Team Manager in London, England (UK)
    Current Employee - Service Delivery Team Manager in London, England (UK)

    I have been working at Rackspace full-time (more than a year)

    Pros

    The people and culture. It's full of talented people and we base recruitment on fit with culture (being passionate about customers, treating Rackers like friends and family, committed to greatness, Transparency, etc) as well as experience and skills. If someone doesn't fit the culture then they won't get in.

    Never met so many people you'd be happy to have a beer with.

    The office is fun and relaxed and we look to build high performing teams. We're an ambitious company and want to provide absolute world class services to our customers.

    Training. So much available, no questions asked (within reason) and of great standard.

    Promote from within. Will always look to do this before looking outside.

    This place is what you make of it. Don't buy into it and you might struggle (to be happy, to achieve) but buy in and work smart and hard and there are so many opportunities.

    Cons

    London location. Suits many but could do with being more central.

    Advice to ManagementAdvice

    Remember the importance of people and culture. Targets are important but don't damage this with becoming too cut throat with (some) targets.

    But generally keep doing what you are. It's an incredible place.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Great experience, great Rackers, can make a difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than a year)

    Pros

    One of the best companies that I have worked for. Have the freedom to make things happen the right way.

    Cons

    Lot's of change, very fast pace. Need to hold people accountable regardless of tenure.

    Advice to ManagementAdvice

    Keep driving toward a culture of leadership.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best company and the ultimate in servant leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Antonio, TX (US)
    Current Employee - Sales Manager in San Antonio, TX (US)

    I have been working at Rackspace (more than 5 years)

    Pros

    Great culture, lots of development opportunity. Well position for the future.

    Cons

    Prior strategic missteps have made the road more difficult.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company, edge technology - going downhill with too much middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Working with the most cutting edge Cloud technology
    Great benefits
    Vast majority of co-workers are the most intelligent and generous people in the world.
    Ample training opportunities.

    Cons

    Growing pains - in attempting to grow from a medium to large-size enterprise, they have hired a surplus of middle-managers who know little about the technologies involved, and only seem to have one strategy. Re-shuffle teams and re-shuffle the organization.

    There is a lot of cronyism, and politicking - depending on the organization.

    Advice to ManagementAdvice

    Adhere to the Core values. I left because they were not being practiced.
    Continue focus on customer and providing Fanatical customer support.
    Everything else is just talk.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II
    Current Employee - Linux Systems Administrator II

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Great stepping stone, free training in all aspects of the business, world class reputation, great office amenities

    Cons

    Pay is low compared to other companies

    Advice to ManagementAdvice

    Work harder to keep employees as much as you do your customers

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great environment for fostering growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Great culture with lots of intelligent people all around you. Promotes knowledge and training. Open culture of communication. everyone seems to be working to improve things at all times.

    Cons

    Understaffed - Complicated internal systems - segmentation of teams who are also understaffed

    Advice to ManagementAdvice

    staff up to deal with growth. train efficiently and stick to standardized processes

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Rackspace Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Fun environment and exciting industry

    Cons

    Small company that's still trying to determine where it fits into the mix

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Team Lead in Ashburn, VA (US)
    Current Employee - Inventory Team Lead in Ashburn, VA (US)

    I have been working at Rackspace full-time (more than a year)

    Pros

    The company definitely works for it's people. The other Rackers are always a pleasure to work with as well. Everyone has a great commitment to the company, and to the customer.

    Cons

    Nothing significant enough to outline in this review. I enjoy working where I work very much.

    Advice to ManagementAdvice

    Beware of red tape. Front liners work hard to cut through it, don't hold us back because you can't.

    Recommends
    Positive Outlook

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