Rackspace

  www.rackspace.com
Work in HR? Unlock Free Profile

Rackspace Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.7 453 reviews

84% Approve of the CEO

(no image)

Graham Weston

(51 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance(in 25 reviews)

  • Great culture and endless opportunities (if you earn them)(in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments(in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon(in 10 reviews)

453 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good place to work there

    Systems Engineer (Former Employee) Bangalore (India)

    ProsIt is okay types company... if you don't have any other offer, then go for it

    Conshings vary from project to project/ team to team... always be ready to move out and search for new opportunity

    Advice to Senior ManagementGood place to work

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fanatically unstable

    Windows Systems Administrator (Current Employee) San Antonio, TX (US)

    Pros10% quarterly bonus (if your lucky)
    Flexible work schedule

    ConsHard to work your way up unless you are in certain 'cliques'
    bonuses are there but they are unreliable
    Pay is low for market and keeps getting lower the longer you stay

    Advice to Senior Managementafter hours should never be an after thought, and pay should be brought up to market, not "target", for everyone atleast every few years, for those who even stay that long if for no other reason than to show appreciation of the job they are doing(but all this is a pipe dream). Transparency and full disclosure shouldn't be to just are customers but to everyone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    So much promise

    Linux Systems Administrator (Current Employee) San Antonio, TX (US)

    Pros"Culture" though not nearly what it once was, is still a standout.

    ConsLargely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

    Advice to Senior ManagementAll-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Enjoy going to work each day - positive work environment

    Anonymous Employee (Current Employee) San Antonio, TX (US)

    ProsCreative freedom; personal growth is encouraged; helpful co-workers; work hard / play hard environment; great work-life balance; can work from home if necessary; always lots of free food around; free soda, tea, coffee, etc.; diverse group of people from around the world; good benefits; gym with free yoga, crossfit, etc.; learning environment; low toleration for negativity

    ConsToo many meetings; heavy middle management; compensation seems lower than average; environment can be distracting if you are not a people-person

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The company is alive!

    Anonymous Employee (Current Employee) San Antonio, TX (US)

    ProsThe people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    ConsThe two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to Senior ManagementYou have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    The diversity and Family and friends atmosphere is one of the best assets of this company

    Space Planner (Current Employee) San Antonio, TX (US)

    ProsThey have flexible work times and schedules and they take the time to educate you on upcoming or previous products.

    ConsSome rackers feel a bit to "at home" and they don't take care a lot of the furniture and things that are given to them. Some areas of the castle are really dirty, messy, and has a funky smell..

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Company of Geeks

    Community Affairs (Current Employee) San Antonio, TX (US)

    ProsThe people are what make this company truly the best place to work on earth.

    ConsAs we grow its harder to know every single person in the building.

    Advice to Senior ManagementKeep up the great work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    The Fanatical Support is wonderful

    Business Analyst (Current Employee) San Antonio, TX (US)

    ProsA wonderful way to grow at your career. Its a place where you can find your dream job.

    ConsNo Cons. The place is awesome.

    Advice to Senior ManagementKeep the culture of fanatical support alive.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Love every minute!

    Anonymous Employee (Current Employee)

    ProsGreat culture and endless opportunities (if you earn them)

    ConsWe are treated so well that some of the employees feel entitled to certain privileges

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Rackspace is a people-focused organization, great culture.

    Anonymous Employee (Current Employee)

    Pros-A lot of room for growth
    -Great culture and working with great people
    -Employees encouraged to take initiative
    -Work life balance

    Cons-Can move slow at times since it's mid-sized
    -HQ in San Antonio

    Yes, I would recommend this company to a friend

Worked for Rackspace? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.