Questrade Reviews in Canada

Updated 9 September, 2014
Updated 9 September, 2014
57 Reviews
4.5
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Edward Kholodenko
45 Ratings

Review Highlights

Pros
  • Lots of parties, work environment is mostly neutral (in 4 reviews)

  • Career opportunities, growing organization (in 3 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Risk & Credit Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor, Risk & Credit  in  Toronto, ON
    Former Employee - Supervisor, Risk & Credit in Toronto, ON

    I worked at Questrade full-time for more than 5 years

    Pros

    Exposure to all business arms of firm. Constant growth opportunities. Great management.

    Cons

    A smaller firm therefore working with limited resources can be a challenge at times

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Client Services Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Specialist  in  Toronto, ON
    Former Employee - Client Services Specialist in Toronto, ON

    I worked at Questrade full-time for more than a year

    Pros

    Good co-workers and work culture

    Cons

    Underpaid compared to similar work at another company.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Young, Innovative and Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Toronto, ON
    Current Employee - Manager in Toronto, ON

    I have been working at Questrade full-time

    Pros

    Corporate culture is unlike any other.
    People are passionate and professional.
    The company is going places.

    Cons

    Projects move so quickly that there is no room to stop, breathe and analyze, let alone celebrate the accomplishments.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade full-time

    Pros

    My score for this company is 3/5. The 4/5 score is to be taken with a grain of salt; there are biased entries for this company.

    Pros:
    Helpful colleagues to work with: by far, this is the best thing in the company.
    Interesting projects: depending on the department, you can be exposed to some interesting projects and gain expereience.
    Salaries are average for the industry and definitely on the lower end for the workload.
    Benefits are ok: 70% insurance and the rest you.

    Cons

    Cons:
    Processes are still to be defined: often times this creates more workload and a lot of stress. It is clear that some processes lack direction.
    Too many times projects have very tight deadlines and after some time it starts to get you, as you are very tired and demotivated. The story that gets told too many times gets boring.
    There is a constant feel that almost everything had to be done yesterday: it puts a lot of pressure on the employees and from a project that is very ok, it becomes something that just leaves you with a bitter taste in the end.

    Advice to ManagementAdvice

    My advice is to learn to prioritize in such a way that you touch the company's goals, but you also motivate your employees. Who cares if you were involved in 10 projects, when at the end of the day you do not even have the strength to crack a smile because of the fatigue? Work on your employees' work/life balance.
    There are too many periods when things are urgent.
    There is a shortage in workforce. You need to hire more people.
    Work on the compensation package: it definitely needs improvement.

    Doesn't Recommend
  6. 1 person found this helpful  

    A meat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at Questrade full-time for more than a year

    Pros

    A stepping stone to the financial industry
    Interesting coworkers
    Good location

    Cons

    Dealing with angry customers
    Poorly managed
    People fired left and right, brown-nosing helps

    Advice to ManagementAdvice

    You know you're doing something wrong. Change it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Helpful and understanding people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist  in  Toronto, ON
    Current Employee - Client Services Specialist in Toronto, ON

    I have been working at Questrade full-time for less than a year

    Pros

    Very multicultural, true representation of Toronto

    Cons

    Overqualified staff, not enough chance to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Highly motivated environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsourced Operations  in  Toronto, ON
    Current Employee - Outsourced Operations in Toronto, ON

    I have been working at Questrade full-time for more than a year

    Pros

    Questrade pays much better than other banks and offer exceptional benefit. Senior Management have tremendous talent and treat employee as asset.

    Cons

    Food court is bad in North American Centre. They should have moved to other office for expanding.

    Advice to ManagementAdvice

    On the right track and periodically review salary to avoid losing good employees to big banks.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Questrade full-time for less than a year

    Pros

    Great place to be innovative - ideas get across quickly, managers/directors are very understanding people that always try to provide you with personal room for growth

    Cons

    Coordination between different departments can be inefficient

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to get started!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interaction Designer  in  Toronto, ON
    Former Employee - Interaction Designer in Toronto, ON

    I worked at Questrade full-time for more than a year

    Pros

    Collaborative environment, good benefits, understanding managers, flexible schedule.

    There were lots of room for personal growth and they have a lot of trading seminars for everyone to keep up to date on how their software works.. and in general, useful for the staff in other areas so they can get acquainted with the industry.

    Cons

    Was rather unorganized as I didn't have a project manager. My training was kind of shallow so I had to figure a lot of things out for myself.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Toronto, ON
    Current Employee - Senior Analyst in Toronto, ON

    I have been working at Questrade full-time for less than a year

    Pros

    friendly management, helpful from the team and the

    Cons

    there nothing to complain so far.

    Recommends
    Positive Outlook
    Approves of CEO

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