Public Storage

  www.publicstorage.com
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Public Storage Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.3 295 reviews

28% Approve of the CEO

Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.

Ronald L. Havner Jr.

(194 ratings)

23% of employees recommend this company to a friend

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm(in 12 reviews)

  • Working alone and having office/steady hours are about it(in 15 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility(in 63 reviews)

  • All upper management is hired from outside the company and are trained by(in 45 reviews)

295 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Property Manager

    Resident Property/Manager (Current Employee) Gaithersburg, MD (US)

    ProsThe district managers at this company are hands-on and always there to help.
    The apartment that is offered is great incentive to become property manager.

    ConsVery pushy sales practices. Dealing with irate customers can be very unsafe at times. If I was unable to have a home security system, I would not live on the property. Pay is 9/hr when you are a property manager. If you were to get an off-site apartment and get paid regular, you would even out pretty much the same. Relief Managers rarely work at same location in the district, so there is quite a bit of travel to different locations. The company doesn't like to shell out too much money for maintenance.

    • Culture & Values
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    • Disapproves of CEO

    3 people found this helpful  

    Although my incentive compensation was good, the stress of the job was not worth it.

    District Manager Public Storage (Former Employee) San Diego, CA (US)

    ProsGood stock incentive program. The potential bonus incentive helps offset the relatively low base pay. I had a good mentor who was in a similar position. Mentoring is a company best practice.

    ConsPoor working conditions, especially for the hourly Property Managers & Assistant Property Managers. Many times they do not get the opportunity to take 10-minute breaks. The company looks the other way in enforcing that employees get to take their breaks. Many of the self-storage properties do not have breakrooms for the employees. In those situations, the employees may have to eat in their cars, or in the office, which can lead to interuptions when a customer knocks on a locked office door.

    For the salaried multi-unit positions, there is absolutely no work-life balance. They have to work 6-7 days a week and even then, find it difficult to stay caught up. Calls are fielded from customers at all hours (evenings & weekends). The company has a practice of eliminating the bottom 25% of employees at each level in the organization chart. It does not matter if you had a good prior year. Your area could have one bad quarter, and your job is at risk.

    I had employees threatened by customers and had to work with legal counsel in getting restraining orders. My life was threatened as well by two customers. The self-storage industry is a tough one.

    As far as Leadership at the company goes, they do maximize the return of the shareholder., but that comes at a cost. Customer service is poor, customers' rate increases are abundant, repairs at the properties are put off and the working conditions are poor.

    My employees and I never saw any communication from Corporate Human Resources. It's the most silent department in the Company.

    Advice to Senior ManagementLook at your employee turnover.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Want to work for a stressful place and forget that you have family and kids then Join this company

    Systems Analyst (Former Employee)

    ProsFair compensation, if you do a good job they give you year end bonuses and recognition for your work

    ConsThey expect you to work more than 8 hours a day, 7 days a week. I understand there were time when a fire drill happened like the network was down, the phone system was not able to receive calls then you must be all hands on deck. But come on you were called on holiday because your manager had a stupid question and can't wait until Monday. I have no personal life.

    Advice to Senior ManagementWork life balance, if you wonder why every one quit on you after a year it was because there is no life after work if you work here.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Senior Management
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    ok job to start

    Property Manager (Former Employee) Orlando, FL (US)

    Prostop company in the industry

    Consnot a career just a job

    Advice to Senior Managementraising the payment to property managers who work hard

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Could be better

    Relief Manager (Current Employee)

    Prosyou don't really have to do much once you figure out how to organize your day, the schedule is always sent out in advance so you can make plans. Good work life balance.

    Consno security.....I always feel unsafe coming to work at certain locations because anybody and everybody (including bums that rent there) can come in and they always make me and other tenants feel uncomfortable.

    bad pay....they pay you 9/hr and you work full time.....you work a lot to get a bad check that you can get at a part time job.

    dishonest company......let's just say this company will leave you always looking like the bad guy to renting tenants because you're the only one they can see and complain to about rent rising and other horrible things they act like they can't fix.

    upper management is pretty much a bunch of inexperienced rich people who just want you to do things the PS way (which is not the right way)

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Life experience

    Anonymous Employee (Current Employee)

    ProsLaid back relaxing pace job.

    ConsRequired to do more than three duties on the job combining as two full time jobs for little pay.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Do not ruin your resume being a District Manager for Public Storage

    District Manager (Former Employee)

    ProsThe salary is very good. Bonuses are great if they don't fire you before you can collect.

    ConsThis is a temporary job. There is a 90% turn on the DM position. Public Storage constantly hires "Bench District Managers" to learn the job of a DM and then take over when one is fired. Within 2 years I watched over 20 District Managers get fired for no reason. You will sign an agreement that you agree you can be terminated for no reason at any time. Taking a job with PS will ruin your resume because it will show a short length of time and it is bottom barrel multi level management working for a storage company. Do not let the one year of a good salary tempt you. Public Storage has a "No references allowed" policy, so do not expect a reference upon your departure. Regional Vice Presidents do not want anyone good to stand out and possibly take their job, so they fire you. Even if you are one of the very top performers in consecutive quarters - you will be fired. #1 They don't want to give out raises and bonuses to those doing so well and there are 3 or 4 fully trained "Bench DM's" waiting for placement. #2 The Regionals do not want a DM to outshine them. #3 It's difficult to build a team of successful YOY Property Managers because Public Storage does not promote Property Managers. As a DM you will have to find and hire people that are ok with being paid $9.50 per hour with zero chance of advancement.

    Advice to Senior ManagementPromote from within, design a real HR department. Stop with the vicious circle of having Bench DMs waiting to take over when successful DMs are fired because you don't want to pay out bonuses.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Unethical and driven by Greed.

    Property Manager (Former Employee) New York, NY (US)

    ProsRelationships you make with some customers.

    ConsI could go into details but I won't. Trust me. Stay away.
    In a nutshell this is Public Storage.
    "a study by Northwestern University Kellogg School of Management has shown that when a culture is numbers driven it often leads to selfish, and unethical behavior"

    Advice to Senior ManagementYou only care about making your bonus.You are the epitome of what has become of this country.
    I could not believe some of the things I saw while working for your company. A good portion of your DM's and SDM's are basically lying bullies.

    No, I would not recommend this company to a friend

     

    My experience was neutral.

    Anonymous Employee (Former Employee)

    ProsMy experience at Public Storage can be described as neutral. There were both good and bad aspects to the company. The work is fairly easy.

    ConsI wouldn't really recommend this for personal growth. The company is okay but career is not fulfilling. The corporation has some sketchy aspects.

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Best company I have ever worked for

    Regional Vice President (Current Employee)

    ProsIn my experience at PS - the financial payouts are fantastic but that's based on a forced ranking. This allows competitive, solid performers to make very high incomes, average performers to make competitive incomes and poor performers find themselves with lower incomes. The compensation plan we use is the fairest I have ever experienced as an employee and personally - I love it.

    I have always been impressed how seriously PS takes the hiring process. We're very particular about who we hire; we are looking for future leaders and the potential for upward mobility is fantastic for employees that understand how to build high performance teams.

    A core expectation within the company is to develop people, create a positive working environment and to treat others with respect. I will never forget hearing my former Divisional Vice President talking to another DM while I was a DM trainee about the fundamental importance of building people up and not cutting them down when coaching their performance or behaviors. That always stuck with me and I just knew at that moment that I would love this company. 4 years later ....

    ConsWorking some Saturdays and Sundays during our busy season. If a person isn't willing to work 1 Saturday and Sunday a month during our peak busy season - they're not a good fit for our company.

    We are a very structured company. After years of trial and error - the company has determined a key set of behaviors that work for our business and it's the expectation that everyone in the company embraces that structure. I was always a very entrepreneurial leader in past careers and that approach does not work here; knowing that going into the position made it very easy for me to accept and to embrace that culture.

    We take leadership seriously. If a person isn't good at hiring or developing people - they're probably not a good fit. If a person isn't serious about managing their business and creating an environment where employees can flourish - they're probably not going to be a good fit.

    Advice to Senior ManagementI'd tell our executive team to continue down the path that we are already on. I am tremendously proud of this company and I appreciate the culture.

    I'd recommend more 360 degree feedback surveys for DM's and above. I think that's a very eye opening process that when done properly can produce tremendous benefits for all.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Public Storage Vice President Learning & Development responded to this review

    Jul 10, 2014

    Thanks for the feedback! We really appreciate it!

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