Progressive Insurance Reviews

Updated 25 April, 2015
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3.6
857 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
552 Ratings

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH (US)
    Current Employee - IT Systems Engineer Senior in Cleveland, OH (US)

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

  2. Great place to and start and work at

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Helpdesk
    Current Employee - IT Helpdesk

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management mentality is great, constant guidance with versatile attitude

    Cons

    workload can be overwhelming sometimes

    Advice to Management

    get more closer to employees

  3. Helpful (67)

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Life at Progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has a great compnay culture. My supervisor, manager, and HR rep have all gone above and beyond to help me when I needed it. My supervisor is great. The pay is great- nice raises when you work hard. Lots of opportunities to advance.

    Cons

    It's a call center so there's a few things. The call que can get pretty backed up and angry customers are a given. Sometimes when trying to transfer to another department, they don't want to help. A little micromanaging on phone time but it is a call center so what can you do.

    Advice to Management

    Management does a great job with rep appreciation- keep this up! All the incentives and recognition go a very long way!

  6. Progressive Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst Manager in Cleveland, OH (US)
    Current Employee - Data Analyst Manager in Cleveland, OH (US)

    I have been working at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    culture enviroment people reputation

    Cons

    cleveland is boring, a lot of snow in winter.

  7. MRR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Friendly employees and generous benefits

    Cons

    Stressful in fast growing areas

  8. Helpful (1)

    Claims generalist intermediate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist Intermediate
    Current Employee - Claims Generalist Intermediate

    I have been working at Progressive Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome management and coworkers. Great pay and benefits

    Cons

    Lots of overtime uncompensated due to being excepnt.
    Angry customers

  9. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Austin, TX (US)
    Current Employee - Customer Service Representative in Austin, TX (US)

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, and great environment

    Cons

    Lots of calls but overall a great work environment

    Advice to Management

    Sometimes better communication

  10. Legal Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, great people and work environment. Management is always open to change and to employee suggestions.

    Cons

    Typical large company organizational issues that come with top-down decision-making but they are minor.

  11. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training, business casual work environment. All the supervisors were friendly, polite, and willing to help new associates learn after training.

    Cons

    The only downside I can really think of is driving distance. The campus is located in Riverview, which is far for some people.

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