Press Ganey Reviews

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Positive and strong leadership
Great company culture
Open and honest senior leadership

Cons – Press Ganey is in a high growth phase right now, so at times work can be crazy but I know that in the end it is all worth it.

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Press Ganey has a strong history of improving the patient experience. While improvement has become a buzz word in the industry, Press Ganey has long been committed to this issue and it is the core essence of the business and mission of its team. The company is equally committed to looking for new ways to improve the patient experience in the 21st century by supporting its clients with new products, services and solutions. The vibe internally and externally is that Press Ganey is poised to continue being the industry leader and will continue to make a positive impact on health care for years to come.

Cons – To use a sports analogy, Press Ganey needs to ignore the "noise" -- those out there who say it can't, shouldn't, doesn't or won't. It can be distracting when people -- competitors or other naysayers -- espouse negative statements about your mission and purpose, but Press Ganey must not let this be a distraction.

Advice to Senior Management – Continue staying positive and encouraging all employees to reach greatness!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 3 years

Pros – Just saw a demo of Press Ganey's new physician survey tool -- looks great and innovative. I like the crispness of the presentation. I think this will position us well in the marketplace.

Cons – Nothing really as I think things are going well.

Advice to Senior Management – Look to do more efforts similar to this.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 7 years

Pros – There are still a group of people who understand how one relationship affects others and the cycle. These select few still relate with employees well, who relate with the clients well, which affects bottom line and satisfies the shareholder well, which grows the company.

Cons – Cons – New CEO does not seek communication and feedback with employees unless they are his hand picked new senior management. He has gotten rid of everyone from Director and Above to fill the spots with his personal friends and colleagues from previous employer. Nice....If you are one of those. If not - then you can not make it here - or you can but you will never grow. I was on track here to be something great under past leadership. Yes we needed a new CEO - but we ddint need a new CIO, COO, CTO, CMO, VP OF EVERYTHING YOU CAN THINK OF...so his friends can have salaries of 300k plus and then they "lay off" people who are "almost" there a certain time to take away their stocks so the new regime can have the share. I pray everyday that the firm that owns PG wakes up like JC Penny did recently and realizes Pat Ryan isn't going to take them to the next level and neither is his sub par Exec Management. So get him out of here. With all his friends - I am sure they can start something on their own. I mean they already have a VP for everything and a team ready to follow him. Just have him be followed somewhere else before this company goes under.

Advice to Senior Management – The flux of positive reviews in April are all part of their internal campaign to get the ranks higher here. Too bad they all written by a group that actually sits and meets on how to make the company look better on glassdoor...and yes - this team is all from Pat's Team so take them for what their worth. Definitely not the real views of what is really going on. I have located an exec recruiter and will be leaving PG soon. And it wont be soon enough.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Press Ganey full-time for less than a year

Pros – I cannot think of any at this time.

Cons – Management has no idea what is going on. Hired as a 6 month consultant to hire, was told 3 weeks in that I will be hired at the end of my contract, then three weeks later they changed their minds.

Advice to Senior Management – Get a clue.

No, I would not recommend this company to a friend

Current Employee – been working at Press Ganey full-time for more than a year

Pros – employees are passionate about their ability to impact the quality of healthcare, and this resonates throughout the company. There are some of the brightest and innivative minds leading the teams and momentum is positive. This is a fast paced environment where creativity and vision are rewarded. Communication from leaders has never been better!

Cons – Travel to South Bend isn't the easiest for the expanding group of employees in other locations, but the establishment of key offices in Chicago and Boston is helping

Yes, I would recommend this company to a friend

Current Employee – been working at Press Ganey full-time for less than a year

Pros – The company has some excellent employees at the ground level.

Cons – There is massive turmoil and backstabbing at the middle management level, the senior managers are inexperienced and in over their heads, and the executives have their heads so far in the clouds that they can't see what is really going on.

From my individual perspective, the workload is unbearable. People keep quitting the company and they are not replaced, so their job responsibilities fall on other already overworked people. When I asked for help, I was told to "work more hours." When I demonstrated that I was already working 60+ hours per week, I was told to "work more efficiently." I'm doing the work of 2.5 people in 60 hours, so I'm already extremely efficient!

The company seems top-heavy with management; for example, there are at least 5 layers of management between the average worker and the executives in a < 1,000 person company.

Salaries are on the low-end of acceptable and the fringe benefits are Spartan. The health care coverage is abysmal, which is ironic because Press Ganey purports to be a leader in the health care industry.

Advice to Senior Management – Interview some of your ground level employees. Realize that the middle management turmoil is

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 10 years

Pros – The organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

Cons – Sr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

Advice to Senior Management – Trust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!

Yes, I would recommend this company to a friend

Current Employee – been working at Press Ganey full-time for more than a year

Pros – People are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance team.. Best Contract team I have ever worked with- they are tireless and meticiulous. Very responsive Account Management team.

Cons – This company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails that every employee is on- is ridiculous- way too much unnecessary information on a continuous basis -with no strategy or thought to make changes. If you encourage change- you are frowned upon for speaking up.

 Upper management is the problem here -from Sr. VP down to VP. A different approach or change is discouraged in this company. This management style and culture would work better in a repetitive environment- such as a factory or assembly line- but a challenge a market where the competition is far more innovative and streamlined than PG.

Marketing and Product Management - no changes in messaging or product ingeunity . Total lack of creativity. In more than 18 mos- 1 new feature- Quick Reports- that was a tiny improvement in the solution- Too much data, too little openness to change or streamlining- and sales leadreship churns through new business sales on a regular basis, (people are not aware they are gone for months.) As a result, ZERO sales growth and competition is eating away at the PG market share- ( PG's pride and joy.).

Many of us had high hopes for Pat Ryan and his new managment team to bring change. Pat Ryan is personable, charasmitic, intersting person. Unfortunately, he is one person who can't change the biggest challenge of all- Press Ganey internal team who have been there far too long and think continue the way we have always worked and everything will be fine. In this changing market- this lack of foresigth and vision will continue to erode PG's business. And no amount of analytics, 300 page reports, or PhD statisticians will be able to fix this slow moving, red -tape company. They are their own worst enemy.

Advice to Senior Management – Advice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity won't be able to change the "Stepford" mentality (responding to clients, product, and sales the same way we have always done.) and lackluster performance until an overhaul of internal change is done. If factory, assembly-line mentality work is for you with tons of emails to always read- this is the place !

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Press Ganey

Pros – There isn't a better company to work for. The passion, dedication and commitment throughout the company is incredible. Since Pat's arrival last year, Press Ganey has taken tremendous strides in continuing the mission of improving the patient experience.

Cons – Press Ganey is on the right track

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company