PetSmart Reviews

Updated 28 August, 2014
Updated 28 August, 2014
983 Reviews

3.4
983 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
164 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    petshotel associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist-Petshotel  in  Ottawa, ON
    Former Employee - Pet Care Specialist-Petshotel in Ottawa, ON

    I worked at PetSmart full-time for more than a year

    Pros

    The discount on pet supplies and food is great. The job was really fun and pretty laid back as long as everything was taken care of. It was great to interact with all the dogs and cats that stayed in the hotel. Performance review was taken care of without asking and feedback on performance was given.

    Cons

    Working holidays was hard, and it would have been great if the position paid more than minimum wage.

    Advice to ManagementAdvice

    Continue to be flexible with schedule, and reward hard working employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    So much Drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lethbridge, AB
    Former Employee - Anonymous Employee in Lethbridge, AB

    I worked at PetSmart full-time for less than a year

    Pros

    Fun job. Work with animals all day and meet interesting people.

    Cons

    No accountability to staff or management. Drama everywhere drama. Upper management ignores complaints from staff and other management. Harassment and intimidation is considered acceptable, along with flat out bullying. Company HR is little to no help in the situation.

    Limited/Poor Training. Company has a huge overdone training process that even tests you after you are done. None of what you learn is useful in your job and even your final test is a pass no matter what.

    Too many manipulative personalities.

    Advice to ManagementAdvice

    Consider investigating problems before picking a scapegoat.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Poor working conditions at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CORE Associate  in  Pickering, ON
    Current Employee - CORE Associate in Pickering, ON

    I have been working at PetSmart part-time for more than 3 years

    Pros

    Developing close relationships with people of similar interests/backgrounds.
    Paid slightly above minimum wage.

    There is truly very little benefit to working at a PetSmart location.

    Cons

    Overall poor management: poor middle-management on multiple levels that reduces productivity, conflicting directions from said poor middle-management, complete lack of respect towards employees and even managers at lower levels than store manager level, accomplishing insurmountable feats daily (hourly) even without taking your legally obligated 15 minute break

    Horrible flexibility: no one respects your availability and only expects you to perform at peak levels with no rewards/benefits

    This location is absolutely atrocious and if you are considering employment at the Pickering location, I strongly suggest looking elsewhere.

    Advice to ManagementAdvice

    Learn to care about your jobs and your employees. Treat people with respect and you will get respect in return. Don't intimidate people into working shifts they don't want to/don't have availability for, and don't penalize people for working when they absolutely cannot.

    If fired from this location, there are definite grounds for wrongful dismissal, based on how poor management is performed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Absolutely wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker  in  Burlington, ON
    Current Employee - Stocker in Burlington, ON

    I have been working at PetSmart part-time

    Pros

    Good leadership, very laid back, perks like 30% off pet food.

    Cons

    Haven't been talked abouta development plan.

    Advice to ManagementAdvice

    A little less micromanagement would be nice at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Strong company, financially sound.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time for more than 5 years

    Pros

    Sound company
    Friendly customers
    Get to play with pets

    Cons

    very little merchandising creativity
    growing disparity between store associates and head office support staff

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Kanata, ON
    Former Employee - Cashier in Kanata, ON

    I worked at PetSmart full-time for more than a year

    Pros

    Easy, has benefits, has great rules and regulations if the damn location follows them.

    Cons

    They didn't follow the rules, cruel to the animals, sold them them as live feed.

    Advice to ManagementAdvice

    Enforce the rules.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Worst place to work for unless your a kid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist  in  Brampton, ON
    Current Employee - Pet Care Specialist in Brampton, ON

    I have been working at PetSmart part-time for more than 5 years

    Pros

    you get to see animals.

    Cons

    Most immature place I ever worked for, managers act like little kids who pass on there work to the associates and taking all the credit. Massive amount of favourtisim to certain people, only hire woman , new managers every 6 months, Roumers spread everyday , there is no security and human resourse do not care for there associates there sapposed to protect. Sexual assault all the time and managers will not do nothing . managers act like there kids in high school. Managers belittle other managers infront of associates. By far the worst ran company I ever worked for.

    Advice to ManagementAdvice

    worst management ive ever worked for , store and operations manager is absolutely useless, Massive favourtisim , don't do nothing about sexual harassment, very rude and on power trips, very immature, do absolutely nothing for the company besides spread roumers. NO security, anything you tell them will get around the store immidiatly. Belittles everyone taking away any dignity they have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Ottawa, ON
    Former Employee - Operations Manager in Ottawa, ON

    I worked at PetSmart full-time for more than 5 years

    Pros

    Great vision as a company. Spending your day enjoying helping pet parents with their pets. All the different dogs that come into the store.

    Cons

    Store Management... No empathy for their associates. District Managers take the store managers word as the truth instead of interviewing the other managers regarding how things really work.

    Advice to ManagementAdvice

    Have the subordinate Managers interviewed for review of Store Managers.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Saving lives is the best motivation

    Cons

    None that I can speak to

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Trainer  in  Calgary, AB
    Current Employee - Pet Trainer in Calgary, AB

    I have been working at PetSmart full-time for less than a year

    Pros

    15% discount
    flexible schedule
    seeing all kinds of pets

    Cons

    too many friends of friends being hired
    conflicts of interest being ignored
    management doesn't have the nerve to fire anyone
    management living with other employes

    Advice to ManagementAdvice

    management needs to listen to their employes and grow a set when it comes to policies and conflicts of interests

    Doesn't Recommend

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