Pearson Reviews

Updated 24 October, 2014
Updated 24 October, 2014
833 Reviews
3.2
833 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Fallon
180 Ratings

Review Highlights

Pros
  • Work-life balance can be upset during busy periods but I've experienced worse (in 69 reviews)

  • Telecommute opportunities so you can work from home 1 or 2 days a week (in 35 reviews)


Cons
  • Lack of transparency between upper management & finance with the feet on the street (in 38 reviews)

  • Nobody leaves (which is probably a "pro" for the company) so there's not much room for advancement (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    a fair company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Toronto, ON
    Current Employee - Marketing in Toronto, ON

    I have been working at Pearson full-time (more than 10 years)

    Pros

    trying to stay on top by reinventing itself

    Cons

    some hard times these past few years, but I believe if successful can lead to a great future.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good entry level position to get through school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pearson

    Pros

    Relaxed environment, Good team building culture

    Cons

    Terrible hours with rotating shifts. Overnights, weekends, evenings.

    Advice to ManagementAdvice

    Better compensation for overnight shifts. Have more than one support agent - safety issue.

    No opinion of CEO
  3.  

    Lack of Knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor in Toronto, ON
    Former Employee - Enrollment Advisor in Toronto, ON

    I worked at Pearson full-time (more than 3 years)

    Pros

    Lots of down time in callcenter

    Cons

    Managers are clueless and favouritism takes over

    Advice to ManagementAdvice

    Get better managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Pearson does not care about people only $$$

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pearson full-time (more than 5 years)

    Pros

    Lots of time off, decent pay, great co-workers

    Cons

    They don't care if you have been there 3 months or 30 years they just throw you out like yesterday's bagels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration Specialist in Hamilton, ON
    Current Employee - Administration Specialist in Hamilton, ON

    I have been working at Pearson full-time (more than an year)

    Pros

    good people, good benefits and quality of life

    Cons

    none I found important to mention

    Advice to ManagementAdvice

    take advice from experience people on the floor

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Technical support specialist - Jail cell!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist in Burlington, ON
    Current Employee - Technical Support Specialist in Burlington, ON

    I have been working at Pearson full-time (more than an year)

    Pros

    If you live in Burlington, it's nice and close.

    Cons

    Come on down to Pearson. Don't forget to grab a pair of handcuffs on your way in because you are only allowed 15 mins a day of personal time...literally... Its clocked with the queue system.... The rest will be on the phone BSing your way through a support call. Or waiting for the next ring.

    If you look up "micro-managment" in the dictionary you will see a picture of the Pearson building.

    Think you can just put in your time and move up in the company? Think again. The Burlington office is treated like the unwanted step son of this american company. Higher up positions are givin to them.

    Advice to ManagementAdvice

    Try motivating employees with praise when they've done something good. The harsh stat oriented environment kills the moral and potential enjoyment of working at Pearson, ultimately decreasing productivity.

    Neutral Outlook
    No opinion of CEO
  8.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Lead in Vancouver, BC
    Former Employee - Project Lead in Vancouver, BC

    I worked at Pearson as a contractor (more than 10 years)

    Pros

    Allows expression of opinion; management is very supportive; extremely interested in the customer's benefit; open-door policy.

    Cons

    A few time it behaves like a big corporation (which they are) with lots of departments (does not happen very often).

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Wonderful people, zero room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pearson full-time

    Pros

    Wonderful staff to work with (non-management)
    Great benefits and work/life balance
    Casual dress and work environment
    On-site cafe
    Discounts on movie and event tickets

    Cons

    No job security
    No room for advancement
    No clear reporting structure, evaluations are useless
    Zero direction from management
    Layoffs are common

    Advice to ManagementAdvice

    Better manage your staff and train the staff you have properly while making them better aware of expectations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Pleasant coworkers but the company is struggling with the death of print

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Pearson full-time (more than 10 years)

    Pros

    Most people are very nice to work with. Benefits are good. Hours are good and vacation time is decent. Pretty flexible for most positions if you need to deal with family things etc.

    Cons

    Pearson is a publishing company, used to making print books. They are trying to transition to digital products and services, but are having a hard time. They are currently cutting headcount overall and trying to figure out new business models.

    Advice to ManagementAdvice

    Increase salaries in order to attract the most qualified people. If you want to build the best products and services, you need to hire the best people. Communicate a clear business plan.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great perks & sales oriented company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing Manager in Toronto, ON
    Former Employee - Marketing Manager in Toronto, ON

    I worked at Pearson

    Pros

    Pearson Educaton has a great way of motivating all sales and marketing employees. They hold fantastic sales meetings in gorgeous locales.. They also have great benefits, fantastic pension plan (4.5% of pay is put into an account plus they match what you put in). Their senior managers are very strong and listen to all employees. No egos there. There is also not a lot a lot of bureaucracy. This company is a true meritocracy.

    Cons

    The pay is low for the amount of hours required to do a successful job. That being said, there are a lot of intrinsic rewards offered such as praise, awards, team work that go with working there.

    Advice to ManagementAdvice

    Get off the profit sharing plan. It is too confusing to be motivating and many mid level managers do not have that much say over profit levels.

    Recommends
    Approves of CEO

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