Panera Bread Reviews

Updated 4 May, 2015
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3.1
1,739 Reviews
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Panera Bread CEO Ronald Shaich
Ronald Shaich
361 Ratings

Pros
  • You get a discount on food and I met a lot of great people working there (in 96 reviews)

  • My department is really good about work-life balance and allowing flexible hours (in 57 reviews)

Cons
  • Careless and lazy managers well as very low pay for amount of work that is needed (in 30 reviews)

  • A LOT of hardwork only to get paid a dollar more than minimum wage (in 52 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Panera Cafe - Downtown Toronto, ON
    (Hourly Associate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Toronto, ON
    Former Employee - Associate in Toronto, ON

    I worked at Panera Bread part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    1. I worked within a team with similar age range.
    2. Discounted Food.
    3. Flexible with availability

    Cons

    1. TERRIBLE MANAGEMENT TEAM! they were very inconsistent with their policy and communication with staff. The managers were very inappropriate MOST of the time. They were ALL lazy as well.
    2. A LOT of hardwork only to get paid a dollar more than minimum wage.

    Advice to Management

    Needs to be changed completely

  2. Very fun, but tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Okla, SK
    Current Employee - Associate in Okla, SK

    I have been working at Panera Bread

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    EVeryone feels like family and sometimes work together to make life easier

    Cons

    ALot of drama, too much work and not enough pay (depending on the store)

    Advice to Management

    Hire people with less drama, and more hard working people

  3. Helpful (1)

    Good bread + cookies, half priced for employees, that's about the only perk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering
    Former Employee - Catering

    I worked at Panera Bread full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    pretty simple tasks - there is a lot of detail in everything e.g. Monitors and computers.. Also good online training however nearly half of it isn't followed on a daily basis

    Cons

    Very very cheap company, unprofessional most of the time from A to Z, aside from the manuals, it's pretty disorganized

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  5. Helpful (1)

    Needs Complete Management Overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Panera Bread

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Fellow associates are fun to work with
    - Em. discount on food

    Cons

    1. Management is completely unprofessional (with the exception of one); yelling at employees on the floor, belitting employees, discussing private manners in front of associates, not giving employees the tools to perform their job, managers consistently on personal phone calls during closes or even while open, managers leave the cafe to chat with friends while there is a line of associate needs assistance... the list can go on and on

    Managers put blame directly into associates. GM is the most unprofessional of all management. Consistently threatening to fire employees in an attempt to make them work harder.

    2. Expectations are way out of proportion to salary; employees are pushed to the limits with task load and expectations, especially trainers. Rushed and expected to do a perfect job.

    3. Trainers not receiving pay raise; trainers are at their breaking point with expectafions. Management has not applied to raise salary of some trainers, despite having been training new associates for months. Also overscheduled.

    4. Customers treat employees like slaves; common in food service... But at Panera, customers think they can treat employees badly because they pay a higher price for food - ask for completely new food items because they didn't "like" the one they ordered, scattering food mess across the restaurant, taking 15 minutes at the cash register, etc.

    5. New associates are incapable; newer associates are not receiving adequate training due to over-stretched, underpaid trainers. Slows down the team and frustrates other employees

    6. Refusing to let employees book off exam days; completely inconsiderate.

    Cafe rating are dramatically sinking with the morale of employees.

    Advice to Management

    Wow. Fix everything.

  6. Overall good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Mississauga, ON
    Current Employee - Associate in Mississauga, ON

    I have been working at Panera Bread part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice co-workers and managers. The environment is always nice and if you work on cash you get to hear how much the customers love the food and it kinda brightens up your day.

    Cons

    Alittle mis-communication with head office sometimes (scheduling)

  7. They really don't care enough about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hourly Associate
    Former Employee - Hourly Associate

    I worked at Panera Bread part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Better than minimum wage, 50% off of food, usually friendly coworkers, decent clientele

    Cons

    you get sick of their overpriced/unhealthy food pretty quick, you can't call in sick you have to find someone to take your shift or else you're screwed, if it's busy and you're on cash or making the food good luck going to the washroom some managers will tell you to hold it you might as well pee yourself, they tell you they're going to promote you but they tend to drag it out as long as possible, management can sometimes play favourites, terrible training process, you don't get any benefits until you've been working there for a year straight

    Advice to Management

    Your turnover rate is high for a reason.

  8. It's been great, its not just staff there, it's a family. :)

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Barista in Mississauga, ON
    Current Employee - Cashier/Barista in Mississauga, ON

    I have been working at Panera Bread

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Welcoming environment
    Growing oppurtunities since we're expanding in Canada
    Food is great
    Most managers have a great attitude

    Cons

    A bit disorganized when it comes to the opening of new stores

  9. good food to eat.

    Former Employee - Overnight Baker in Yorkville, IL (US)
    Former Employee - Overnight Baker in Yorkville, IL (US)

    I worked at Panera Bread full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    4 days on 3 days off in a row. Work flys by cause your so busy. Good pay.

    Cons

    Working alone sometimes. Sometimes very disorganized.

  10. Great!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Bakery Opener in Amherst, OH (US)
    Former Employee - Bakery Opener in Amherst, OH (US)

    I worked at Panera Bread (Less than a year)

    Recommends
    Recommends

    Pros

    Great GM !! Very flexible

    Cons

    Pay wasn't all that good, a lot of young people who didn't want to work worked there.

    Advice to Management

    Yes very easy if your a hard worker

  11. Great! They gave me really great costumer services training that I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer
    Former Employee - Associate Trainer

    I worked at Panera Bread (Less than a year)

    Recommends
    Recommends

    Pros

    They have great costumer service values

    Cons

    I worked at several different locations. Management varies drastically by which one you work at.

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