Panera Bread

www.panerabread.com
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Panera Bread Reviews

Updated 6 March, 2015
Updated 6 March, 2015
1,581 Reviews
3.0
1,581 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Panera Bread CEO Ronald Shaich
Ronald Shaich
305 Ratings

Review Highlights

Pros
  • You get a discount on food and I met a lot of great people working there (in 96 reviews)

  • My department is really good about work-life balance and allowing flexible hours (in 57 reviews)


Cons
  • Careless and lazy managers well as very low pay for amount of work that is needed (in 30 reviews)

  • A LOT of hardwork only to get paid a dollar more than minimum wage (in 52 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Panera Cafe - Downtown Toronto, ON
    (Hourly Associate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Toronto, ON
    Former Employee - Associate in Toronto, ON

    I worked at Panera Bread part-time (more than a year)

    Pros

    1. I worked within a team with similar age range.
    2. Discounted Food.
    3. Flexible with availability

    Cons

    1. TERRIBLE MANAGEMENT TEAM! they were very inconsistent with their policy and communication with staff. The managers were very inappropriate MOST of the time. They were ALL lazy as well.
    2. A LOT of hardwork only to get paid a dollar more than minimum wage.

    Advice to ManagementAdvice

    Needs to be changed completely

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Very fun, but tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Okla, SK
    Current Employee - Associate in Okla, SK

    I have been working at Panera Bread

    Pros

    EVeryone feels like family and sometimes work together to make life easier

    Cons

    ALot of drama, too much work and not enough pay (depending on the store)

    Advice to ManagementAdvice

    Hire people with less drama, and more hard working people

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good bread + cookies, half priced for employees, that's about the only perk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering
    Former Employee - Catering

    I worked at Panera Bread full-time

    Pros

    pretty simple tasks - there is a lot of detail in everything e.g. Monitors and computers.. Also good online training however nearly half of it isn't followed on a daily basis

    Cons

    Very very cheap company, unprofessional most of the time from A to Z, aside from the manuals, it's pretty disorganized

    No opinion of CEO
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  5. 1 person found this helpful  

    Needs Complete Management Overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Panera Bread

    Pros

    - Fellow associates are fun to work with
    - Em. discount on food

    Cons

    1. Management is completely unprofessional (with the exception of one); yelling at employees on the floor, belitting employees, discussing private manners in front of associates, not giving employees the tools to perform their job, managers consistently on personal phone calls during closes or even while open, managers leave the cafe to chat with friends while there is a line of associate needs assistance... the list can go on and on

    Managers put blame directly into associates. GM is the most unprofessional of all management. Consistently threatening to fire employees in an attempt to make them work harder.

    2. Expectations are way out of proportion to salary; employees are pushed to the limits with task load and expectations, especially trainers. Rushed and expected to do a perfect job.

    3. Trainers not receiving pay raise; trainers are at their breaking point with expectafions. Management has not applied to raise salary of some trainers, despite having been training new associates for months. Also overscheduled.

    4. Customers treat employees like slaves; common in food service... But at Panera, customers think they can treat employees badly because they pay a higher price for food - ask for completely new food items because they didn't "like" the one they ordered, scattering food mess across the restaurant, taking 15 minutes at the cash register, etc.

    5. New associates are incapable; newer associates are not receiving adequate training due to over-stretched, underpaid trainers. Slows down the team and frustrates other employees

    6. Refusing to let employees book off exam days; completely inconsiderate.

    Cafe rating are dramatically sinking with the morale of employees.

    Advice to ManagementAdvice

    Wow. Fix everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Overall good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Mississauga, ON
    Current Employee - Associate in Mississauga, ON

    I have been working at Panera Bread part-time (less than a year)

    Pros

    Nice co-workers and managers. The environment is always nice and if you work on cash you get to hear how much the customers love the food and it kinda brightens up your day.

    Cons

    Alittle mis-communication with head office sometimes (scheduling)

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    They really don't care enough about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hourly Associate
    Former Employee - Hourly Associate

    I worked at Panera Bread part-time (less than a year)

    Pros

    Better than minimum wage, 50% off of food, usually friendly coworkers, decent clientele

    Cons

    you get sick of their overpriced/unhealthy food pretty quick, you can't call in sick you have to find someone to take your shift or else you're screwed, if it's busy and you're on cash or making the food good luck going to the washroom some managers will tell you to hold it you might as well pee yourself, they tell you they're going to promote you but they tend to drag it out as long as possible, management can sometimes play favourites, terrible training process, you don't get any benefits until you've been working there for a year straight

    Advice to ManagementAdvice

    Your turnover rate is high for a reason.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It's been great, its not just staff there, it's a family. :)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier/Barista in Mississauga, ON
    Current Employee - Cashier/Barista in Mississauga, ON

    I have been working at Panera Bread

    Pros

    Welcoming environment
    Growing oppurtunities since we're expanding in Canada
    Food is great
    Most managers have a great attitude

    Cons

    A bit disorganized when it comes to the opening of new stores

    Recommends
    Approves of CEO
  9.  

    Shift Supervisor, mostly nights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Panera Bread

    Pros

    Fast-paced environment, good leadership, fun coworkers

    Cons

    Long, tiresome hours; always on your feet; customers can be a miserable thing

    Advice to ManagementAdvice

    Keep staff morale up - have fun with the team.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Trainer in Hamden, CT (US)
    Former Employee - Certified Trainer in Hamden, CT (US)

    I worked at Panera Bread part-time (more than a year)

    Pros

    I really enjoyed working there. I loved all the staff there too.

    Cons

    The only hard part is dealing with difficult customers but as long as you smile and do your best to keep them happy you'll be fine.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company and great food too!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Panera Bread

    Pros

    There are a lot of great hard working people working for them

    Cons

    growing too fast and forgetting about the people that helped get them there

    Advice to ManagementAdvice

    take care of your people

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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