Panera Bread

  www.panerabread.com
  www.panerabread.com

Panera Bread Reviews

Updated 17 December, 2014
Updated 17 December, 2014
1,393 Reviews
3.1
1,393 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Panera Bread CEO Ronald Shaich
Ronald Shaich
240 Ratings

Review Highlights

Pros
  • You get a discount on food and I met a lot of great people working there (in 96 reviews)

  • My department is really good about work-life balance and allowing flexible hours (in 57 reviews)


Cons
  • Careless and lazy managers well as very low pay for amount of work that is needed (in 30 reviews)

  • A LOT of hardwork only to get paid a dollar more than minimum wage (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Panera Cafe - Downtown Toronto, ON
    (Hourly Associate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Toronto, ON
    Former Employee - Associate in Toronto, ON

    I worked at Panera Bread part-time (more than an year)

    Pros

    1. I worked within a team with similar age range.
    2. Discounted Food.
    3. Flexible with availability

    Cons

    1. TERRIBLE MANAGEMENT TEAM! they were very inconsistent with their policy and communication with staff. The managers were very inappropriate MOST of the time. They were ALL lazy as well.
    2. A LOT of hardwork only to get paid a dollar more than minimum wage.

    Advice to ManagementAdvice

    Needs to be changed completely

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Needs Complete Management Overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Panera Bread

    Pros

    - Fellow associates are fun to work with
    - Em. discount on food

    Cons

    1. Management is completely unprofessional (with the exception of one); yelling at employees on the floor, belitting employees, discussing private manners in front of associates, not giving employees the tools to perform their job, managers consistently on personal phone calls during closes or even while open, managers leave the cafe to chat with friends while there is a line of associate needs assistance... the list can go on and on

    Managers put blame directly into associates. GM is the most unprofessional of all management. Consistently threatening to fire employees in an attempt to make them work harder.

    2. Expectations are way out of proportion to salary; employees are pushed to the limits with task load and expectations, especially trainers. Rushed and expected to do a perfect job.

    3. Trainers not receiving pay raise; trainers are at their breaking point with expectafions. Management has not applied to raise salary of some trainers, despite having been training new associates for months. Also overscheduled.

    4. Customers treat employees like slaves; common in food service... But at Panera, customers think they can treat employees badly because they pay a higher price for food - ask for completely new food items because they didn't "like" the one they ordered, scattering food mess across the restaurant, taking 15 minutes at the cash register, etc.

    5. New associates are incapable; newer associates are not receiving adequate training due to over-stretched, underpaid trainers. Slows down the team and frustrates other employees

    6. Refusing to let employees book off exam days; completely inconsiderate.

    Cafe rating are dramatically sinking with the morale of employees.

    Advice to ManagementAdvice

    Wow. Fix everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Overall good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Mississauga, ON
    Current Employee - Associate in Mississauga, ON

    I have been working at Panera Bread part-time (less than an year)

    Pros

    Nice co-workers and managers. The environment is always nice and if you work on cash you get to hear how much the customers love the food and it kinda brightens up your day.

    Cons

    Alittle mis-communication with head office sometimes (scheduling)

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    They really don't care enough about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hourly Associate
    Former Employee - Hourly Associate

    I worked at Panera Bread part-time (less than an year)

    Pros

    Better than minimum wage, 50% off of food, usually friendly coworkers, decent clientele

    Cons

    you get sick of their overpriced/unhealthy food pretty quick, you can't call in sick you have to find someone to take your shift or else you're screwed, if it's busy and you're on cash or making the food good luck going to the washroom some managers will tell you to hold it you might as well pee yourself, they tell you they're going to promote you but they tend to drag it out as long as possible, management can sometimes play favourites, terrible training process, you don't get any benefits until you've been working there for a year straight

    Advice to ManagementAdvice

    Your turnover rate is high for a reason.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    It's been great, its not just staff there, it's a family. :)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier/Barista in Mississauga, ON
    Current Employee - Cashier/Barista in Mississauga, ON

    I have been working at Panera Bread

    Pros

    Welcoming environment
    Growing oppurtunities since we're expanding in Canada
    Food is great
    Most managers have a great attitude

    Cons

    A bit disorganized when it comes to the opening of new stores

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    It's a good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly Associate in Sunset Hills, MO (US)
    Current Employee - Hourly Associate in Sunset Hills, MO (US)

    I have been working at Panera Bread part-time (less than an year)

    Pros

    Coworkers are nice and around my age, the customers are normally nice and we have great customer service so it's easy to cater to their needs.

    Cons

    Hours are random, they call at least once a weekend needing people to work at a moments notice, and it's not easy to get more hours that actually fit your time schedule. They often schedule me late nights on schools nights even though I specifically said I couldn't stay that late.

    Advice to ManagementAdvice

    Try not to treat your employees as if they are only replaceable.

    Recommends
    Neutral Outlook
  8.  

    Good High School Job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer in Altamonte Springs, FL (US)
    Former Employee - Associate Trainer in Altamonte Springs, FL (US)

    I worked at Panera Bread

    Pros

    Flexible, mostly stress free, nice atmosphere

    Cons

    Having to pick up work of other high school workers.

    Advice to ManagementAdvice

    Need to have better control over some employees who stand around talking while others actually work.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Barista
    Former Employee - Cashier/Barista

    I worked at Panera Bread part-time (more than an year)

    Pros

    Flexible work schedule, some were able to work 30 hours, others 10 depending on your availability and want to work.

    Cons

    Managers seemed overworked and stressed. Many openly complained about customers/the company itself.

    Advice to ManagementAdvice

    Keep feedback positive

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Panera Bread

    Pros

    Good working environment to work

    Cons

    Good working in environment to work

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company to Grow With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Canton, MI (US)
    Former Employee - Assistant Manager in Canton, MI (US)

    I worked at Panera Bread full-time (more than 5 years)

    Pros

    Community oriented, decent hours compared to most in the restaurant business, very good business model and easy to understand, great benefits

    Cons

    Not as employee oriented as they were previously, became very money hungry in the later years, took away paid double time on holidays,

    Advice to ManagementAdvice

    Consider reconsidering your employees as your number one asset. Double time on holidays, raising your minimum wage

    Recommends
    Neutral Outlook
    Disapproves of CEO

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