PNC Financial Services Group

  www.pnc.com
  www.pnc.com

PNC Financial Services Group Reviews

Updated 16 December, 2014
Updated 16 December, 2014
1,241 Reviews
3.1
1,241 Reviews
Rating Trends

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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
333 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 83 reviews)


Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 56 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Teller
    Current Employee - Part-time Teller

    I have been working at PNC Financial Services Group part-time (less than an year)

    Pros

    You work in a Bank, it is nice to dress up for work.

    Cons

    It's okay, only complaint is that it gets boring fast.

    Recommends
    No opinion of CEO
  2. 3 people found this helpful  

    Alot of work for remarkably average pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller in West Orange, NJ (US)
    Current Employee - Bank Teller in West Orange, NJ (US)

    I have been working at PNC Financial Services Group part-time (more than 3 years)

    Pros

    Many locations in my state.

    Cons

    Absolutely dismal health insurance coverage

    Advice to ManagementAdvice

    Try to level with your employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee
    Current Employee - Employee

    I have been working at PNC Financial Services Group full-time (more than 8 years)

    Pros

    Good place to work for if you follow their guidelines.

    Cons

    Depends on the department. Too much micro-management in my department. If you are not an officer who can bring in revenue, you are a second class citizen who ideas are not valued. Opportunities for advancement are tough and usually a lateral move. Sometimes the most skilled person with experience will get passed over for a promotion for a candidate with less or no experience because they graduated from the same school as the hiring manager or they are related to an officer or executive or the candidate has strong external connections that could bring revenue to the department. They boast they are the technology leader yet they are only fooling themselves with that belief. Even though they are making profit, you don't see the success of their profits. Raises are not substantial and bonuses are non existent.

    Advice to ManagementAdvice

    Quit thinking about the bottom line and listen to your personnel. Just because they don't have a VP, SVP or EVP title, you would be amazed how knowledgeable the non-officers are. It might help you and the company as a whole.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Investment Banking Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Philadelphia, PA (US)
    Former Employee - Intern in Philadelphia, PA (US)

    I worked at PNC Financial Services Group as an intern

    Pros

    One of the largest banks in the nation, everyone there have similar backgrounds and work till the job is done. Not really cut throat at all

    Cons

    not really strong for career outlook

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Tellers are required to "Sell themselves right out of their jobs."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at PNC Financial Services Group full-time (more than 10 years)

    Pros

    Many repeat customers. Getting to know people well enough that you ask about each other's families.

    Cons

    This bank wants to lead the way to promote self service. If you don't sell their products you won't have a job long. They said within a few years, all will have to re-apply for their jobs, and if you haven't been a good salesperson while providing accurate, prompt and friendly service and keeping your drawer balanced, and taking computer based training courses in your "spare moments", you won't have a job at all! High pressure! It's gotten ugly!

    Advice to ManagementAdvice

    Walk a mile in my shoes.....regularly! Stop being so greedy at the top!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    High stress and little work/life balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Pros

    They offer good training for low-skilled, inexperienced new hires. The facilities are well-equipped.

    Cons

    Work life balance very difficult to maintain. Every six months, one's performance is measured and his or her shift could be drastically changed. You might be working half the year from 7am until 3:30pm and the next half year from 1:30pm until 10:00pm. Because of this, and other reasons, there is high turnover. PNC either doesn't care or finds this in it's own best interest.

    Advice to ManagementAdvice

    Don't preach about how you want us to have a work/life balance and then make it impossible. A 1/2 hour lunch is not enough time for a call center employee to relax a moment and eat in peace. If you truly care about your call center reps, give us reasons to stay and be loyal employees.

    You spend a fortune on training all the new hires and neither PNC nor your customers benefit from their lack of experience. Your quality employees often leave for better treatment elsewhere.

  8. 3 people found this helpful  

    I wouldn't go back.

    Former Employee - AML Analyst in Highland Hills, OH (US)
    Former Employee - AML Analyst in Highland Hills, OH (US)

    I worked at PNC Financial Services Group full-time

    Pros

    Most AML co-workers were helpful and friendly. There is a healthy relationship between Investigators and Analysts.

    Cons

    Poor training if you are new to AML.

    Expect to work overtime on a daily basis. There are simply not enough AML analysts for the amount of alerts there are to work on.

    If you asked a certain team lead about an alert you were confused about he/she would often either refer you to a manual, tell you to figure it out yourself, or drop "hints".

    Some databases/software were way out of date and difficult to navigate.

    Advice to ManagementAdvice

    Upgrade software and databases. Analysts will complete alerts at least 15% faster.

  9. 1 person found this helpful  

    Leadership downturn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    Pay, used to be benefits also, not any longer...

    Cons

    Leadership took a HUGE downturn when Jim Rohr retired as CEO, quickly and dramatically the local leadership changed in many areas to all east coast managers, no longer a midewest bank with roots that serve the local communities they bank. The culture and values are a very transparent farce.

    Doesn't Recommend
    Negative Outlook
  10.  

    learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group as an intern (less than an year)

    Pros

    equal oppurtunity for non targets

    Cons

    unorganized, they didnt start on time

    Recommends
    Neutral Outlook
  11.  

    Decent job

    Current Employee - Default Specialist
    Current Employee - Default Specialist

    I have been working at PNC Financial Services Group part-time

    Pros

    Flexible scheduling, decent pay, good training

    Cons

    Angry customers, stressful environment at times

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