PNC Financial Services Group

  www.pnc.com
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PNC Financial Services Group Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.2 1,016 reviews

77% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(235 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance(in 91 reviews)

  • Great starting salary with good benefits and exposure to senior management(in 66 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea(in 48 reviews)

  • Work life balance could be better depending on what department you are in(in 20 reviews)

1,016 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Slow promotions and raises

    Anonymous (Former Employee) Pittsburgh, PA (US)

    ProsWork life balance. Supportive managers (mostly). Steady company. Setup to stay in the company for as long as you want

    ConsIt's a grind... You can get promoted but not get a raise. You can only get promoted at a certain timeframe. Very very rigid in terms of red tape for all of this. You'll likely not be rewarded for hardwork, but rather rewarded for time with the company. (i.e. Many of the managers have been there for decades. They might not even have experience in what they're managing but they've stayed around long enough and progressed slow enough that they'll get a promotion before the hard working newbie does.)

    Advice to Senior ManagementPromote the hard-working younger talent. Give raises when they're due. Give raises when you give someone a promotion. Look outside salary grades and generic job descriptions when analyzing employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Lack of communication

    Care Center Consultant (Current Employee) Pittsburgh, PA (US)

    ProsDirect supervisor and department leads are for the most part great and helpful. Good coworkers, good 401K match, and fair amount of paid holidays and sick days. Good incentive structure as well. If you perform, you will get paid.

    ConsBase salary is horribly low, especially when compared to other major call centers in the Pittsburgh area. Many other call centers seems to pay nearly 50% more starting than PNC, and it causes high turnover, and not the best candidates to apply for the job. Raises are nearly non-exsistent. Goals change and shift constantly, and upper management does not communicate goals well. Communication between departments is also horrible. Work life balance, an area PNC seems to pride itself on is horrible in the care center. Vacation days are constantly blocked out, and if you want a Friday or Monday off, you better know about 5 months in advance, and even then you will probably not get the day off. Call quality is also very nit picky, and very subjective.

    Advice to Senior ManagementCompensate more! You will save money in the long run by keeping employees around and not having to constantly train new ones. Also, open up better communication lines through different lines of business. Follow through on your promise of work life balance, and change the quality monitoring process.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Senior fiduciary tax accountant

    Senior Tax Accountant (Current Employee) Philadelphia, PA (US)

    ProsRequirements for position is very high on educations. MBA JD, CPA is required with at least 5-7 years experience.

    ConsPosition is subject to being outsourced due to compatible companies.

    Advice to Senior ManagementBe very careful when posting these types of positions . Pay has to be comparable to other companies and pay grade, therefore, the experience need to match position.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good learning techniques for customer service industry.

    TBS (Current Employee) Indianapolis, IN (US)

    ProsWork/life balance, career opportunites, and the bank offers pension plan along with option to purchas stock.

    ConsThey should be more open to negotiating salary for those who meets the requirements, have a degree and the banking experience.

    Advice to Senior ManagementIt's not only about the sales. Stop basing performance job appraisals on sales alone. Its a c ombination of sales, risk management and customer service. Do more than a 2% raise when the US average for the year is 3% if you rate that employee has meets all expectations. Rating an employee as such and giving a less than average raise percentage is not showing them that they have met all expectations. It shows that you are trying to save the P&L for your bonus check at the end of the year and no appreciation for your employee who helped you with branch goals.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great company

    Financial Sales Consultant (Former Employee) Annapolis, MD (US)

    ProsGreat for professional development In sales. PNC is extremely sales driven.

    ConsSalary- if my salary was better I would've stayed.

    Advice to Senior ManagementPNC retail employees work extremely hard some markets need to offer better salaries to their retail employees.

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    2 people found this helpful  

    High turnover

    Anonymous Employee (Former Employee)

    ProsOriginally attracted to PNC because of the upbeat culture

    ConsPay is terrible for comparable work

    Advice to Senior ManagementHigh turnover results in customer dissatifaction. Relationship building is a core value for increased sales and profitablity. By the time the clients assume a relationship with their Banker; Their Banker has gone on to another institution for higher pay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good Place to work

    Anonymous Employee (Current Employee)

    ProsHourly Wages are good for accounting

    ConsLittle room for advancement within company

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Experience

    Intern (Current Employee) Cleveland, OH (US)

    ProsGood work life balance at work

    ConsLong commute but compensation is nice

    Advice to Senior ManagementContinue going in right direction

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    USed to be a good place to work before they got too big

    Banker (Current Employee) Cincinnati, OH (US)

    Prosstrong bank, good name in market, active in community

    Constoo big, management has lost sight of what made it a good place to work

    Advice to Senior Managementtake a long term view of the business, stop living quarter to quarter

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    PNC WEALTH MANAGEMENT

    Associate Relationship Manager (Current Employee) Washington, DC (US)

    ProsGreat place to start career or if you are a senior person with tons of experience and network
    very smart people on the teams

    Consnot enough resources for associates; you will get the subpar branches and likely make no real incentive credits if you do not have a network of millionaires ready to invest with you.
    Technology is a bit dated but should improve

    Advice to Senior Managementbe more realistic with the goals of associates are they will continue to leave. Think about all the money you spend to building them; however lack implementation of how to use them effective in market.

    Yes, I would recommend this company to a friend

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